Pragma is coming to America! Building on 26 years of delighting clients in LATAM, Pragma is ready to bring their first-class customer-centered technology solutions to the U.S.A.

• Business Development: Developed new product and market opportunities from initial concept, through business case, to prospect and partner discussions, contracting, and implementation. Have pursued diversification opportunities in consumer wellness offerings, cost transparency, and ePayables solutions for payments to healthcare providers.• Account Management: Lead TSYS Healthcare’s team of account managers with responsibilities for client satisfaction, issue resolution, cross selling, account planning and relationship building. Implemented a variety of quality and service initiatives to improve the clients’ experience. Negotiated contract disputes and multiple extensions and amendments while maintaining strong customer relationships. TSYS Healthcare has achieved the highest client satisfaction score in TSYS for four years while growing more than 30% per year. • Administration of the Healthcare Line of Business: Responsible for multiple administrative functions including strategic planning and reporting, financial modeling for prospects and client portfolios, supporting accounting treatment of contracts and capitalization, and maintenance of standard processing contracts, all amendments, and all partner agreements.

• Corporate Development: Developed and analyzed diversification and business development opportunities, worked with prospective partners to develop business cases and risk analysis for investment opportunities. Helped create the New Business Initiative framework at TSYS for incubating business initiatives that did not fit in the traditional product organization. Led or supported development of new business initiatives in healthcare, data analytics, and loyalty.• Mergers and Acquisitions: Managed the full M&A life cycle, from concept and prospecting to negotiation, execution, and governance. Led TSYS’ participation in numerous M&A projects including both auctions and tender offers and covering a wide variety of deal structures; strategic partnerships, acquisitions, joint ventures, and divestitures. Led the deal teams in creating and presenting offers. Managed due diligence projects. Completed formation of a successful joint venture in managed services and completed the divestiture of TSYS Debt Management.• Corporate Governance: Managed TSYS’ equity investments including performance reviews, investment decisioning, and served as an advocate for the business.• Corporate Strategy: Developed and communicated TSYS’ Corporate Strategy and key business unit strategies. Led development of the TSYS Corporate Strategy in 2004 and 2007o Analyzed TSYS’ past performance and prospects for growth in each of TSYS’ markets.o Consulted with leaders across the organization about growth opportunities and priorities.o Developed messaging for communication to clients, team members, and the board.o Led committees tasked with execution of the growth components of the 2007 strategy. • Internal Consulting: Provided consulting support to TSYS executives in various functions including market intelligence, decision support, intelligence gathering, financial analysis, facilitation services, and messaging support for clients, investors, employees, and for lobbying efforts.

Specialist, Deal Services Dallas, Texas – 1999 to 2001Supported sales of system integration and outsourcing services across a broad range of industries. Developed deep expertise in business modeling, including feasibility studies for new ventures, baseline analyses, and detailed cost projections. Participated in over 70 proposal efforts, responsible for financial structure of over 50 proposals, with successful sales of $165M in US.Analyst, Business Process Management Division Tokyo, Japan – 1997 to 1999Reported to the Japanese partner responsible for establishing Andersen Consulting’s outsourcing business in Japan. Primary responsibility was to provide cost projections, risk analysis, and pricing strategy for new sales opportunities. Also provided knowledge transfer from the US in proposal development and operations management. As a bi-lingual member of multi-cultural sales teams, assisted in bridging differing business practices between Japan and the west, particularly regarding relationship selling and risk management. Supported development of 15 outsourcing proposals in a variety of industries with successful sales of $60M.