Greg Lea Email & Phone Number

Berlin, De

Belmont, Ca, Us

7 DIRECT & 50+ INDIRECT REPORTS | 32 GLOBAL PARTNER PROGRAMS | 97% PRODUCTION IMPROVEMENT | COST SAVINGSTransformed customer education programs and provided employee and partner enablement coverage by prioritizing scalable solutions and operational efficiencies. Initiated projects aimed at overhauling technical capabilities, content strategy, and customer communications.✓ Extended existing training resources to 32 global partner programs, establishing communication and collaboration channels while identifying globalization needs and budget requirements.✓ Reduced development time for Customer Welcome Videos by 99% and decreased costs by evolving the content strategy to accommodate agile development practices and innovative workflows.✓ Decreased production time by 97% and reduced employee costs by templatizing animated character creation and hiring new vendors for AI-generated voiceovers.✓ Improved ability to serve multiple partners located globally through one portal by collaborating across teams to determine onboarding and training needs while building content in four additional languages.✓ Streamlined employee performance review process, developing a framework to incorporate 100+ career development competencies into their quarterly and annual evaluations.Core Expertise: Executive & Stakeholder Partnerships | Customer Education | Team Leadership | Operational Improvements | Learning Technology | Content Strategy

Belmont, Ca, Us

5 DIRECT REPORTS | $1M REVENUE GROWTH | 95% CUSTOMER SATISFACTION | PROGRAM SCALABILITY | GLOBAL EXPANSIONLaunched the customer education department, utilizing a variety of learning methodologies and cutting-edge technology to scale processes during a period of rapid growth. Evolved content strategy to accommodate agile development practices and broad range of content formats to ensure achievable outcomes with available resources.✓ Expanded customer training team from 3 to 60 employees, onboarding 100k users annually with 95% customer satisfaction rate, designing a self-service and instructor-led curriculum for four SaaS (UCaaS/CCaaS) products.✓ Secured $1M in revenue in two years with 96% customer satisfaction rate by developing a paid version of customer training program and upskilling high-performing trainers to manage accounts.✓ Enabled program scalability and global expansion through creating and implementing RingCentral University via Skilljar learning management system, creating content tailored for international users.✓ Increased online training satisfaction by 27% by implementing an NPS survey and tracking survey data from dedicated feedback channels.Core Expertise: Team Leadership | Revenue Growth | Customer Satisfaction | Program Scalability | Global Expansion | Learning Management Systems

Greenwood Village, Co, Us

3 DIRECT REPORTS | INCREASED PRODUCTIVITY | LEARNER ENGAGEMENT | STRATEGIC PLANNING | TRAINING COURSE DESIGNDeveloped internal and external training strategy, implementing consistent processes and documentation to optimize the property management platform’s learning, knowledge, and training operations. Built and delivered courses on how to provide effective and engaging training. Evolved customer training curriculum in parallel to transition to SaaS.✓ Improved learner engagement and efficacy by developing standardized course structures and formats based on adult learning principles to provide consistent training and create formalized course design processes.✓ Increased productivity, eliminated content deficiencies, and improved knowledge base quality by analyzing content, developing and executing a strategy, and implementing guidelines and templates.Core Expertise: Team Leadership | Process Improvements | Learner Engagement | Strategic Planning | Employee Development | Adult Learning Strategies & Course Design

10 DIRECT REPORTS | BUILT LEARNING & DEVELOPMENT STRATEGY | DROVE ORGANIZATIONAL GROWTH | TEAM TRAININGEstablished a learning and development strategy, establishing training and education standards for 2k+ employees. Partnered with leaders across business functions to uphold project requirements.✓ Scaled organizational growth and development by building an internal learning and development operation from the ground up, identifying team needs, implementing learning management systems, and overseeing team performance.✓ Ensured employees were trained and abided by regulations by creating role-based certifications for key mortgage operations, performing a needs analysis to define strategy, and build training programs.Core Expertise: Team Leadership | Learning & Development | Organizational Growth | Learning Management Systems | Adult Learning Strategies

Littleton, Co, Us

10 DIRECT REPORTS | 20% INCREASE IN TRAINEE SATISFACTION | CURRICULUM DEVELOPMENT | DATA-DRIVEN INSIGHTSCreated and directed all training programs for national organization, aligning 2k+ employees across business functions on evolving performance standards. Generated data-driven insights and detailed feedback to connect materials with employee needs, driving efficiency and quality.✓ Increased trainee satisfaction and effectiveness by 20% by simplifying curriculum and applying adult learning techniques while aligning staff to projects based on skills, expertise, and data-rich feedback.✓ Guided the learning management system's re-implement after transition, adapting existing processes and training modules to meet technological growth.Core Expertise: Team Leadership | Customer Satisfaction | Curriculum Development | Data Driven Insights | Learning & Development | | Adult Learning Strategies | Learning Management Systems

Littleton, Co, Us

6 DIRECT REPORTS | CUSTOMER TRAINING | PROCESS IMPROVEMENTS | PROJECT MANAGEMENT | LEARNING SOLUTIONSOversaw development of organization’s instructional design team and strategy, enhancing curriculum, implementing effective instructor feedback processes, and establishing certification programs to drive continuous improvement. Standardized instructional design strategy to clarify objectives and facilitate team buy-in to new learning strategies.✓ Improved training effectiveness by creating and implementing standards of practice for evaluation and feedback methods to drive a continuous improvement culture.Core Expertise: Team Leadership | Employee Enablement | Process Improvements | Project Management | Learning Solutions | Adult Learning Strategies | Learning Management Systems | Content Strategy

Us

Boston, Massachusetts, Us

Ma, Information And Learning Technologies, Instructional Design & Adult Learning

Ba, Communications, Journalism