Manager / PM / MTS responsible for business operations and projects’ delivery● Responsible for customers’ projects and orders planning, fulfillment, and delivery for US and international customers, including customer satisfaction, ROI, and other key project indicators.● Technical Product owner, responsible for development, outsourcing, and delivery of product line. ● Technical Manager, responsible for CRM (Salesforce.com) implementation and support, including writing of… Show more Manager / PM / MTS responsible for business operations and projects’ delivery● Responsible for customers’ projects and orders planning, fulfillment, and delivery for US and international customers, including customer satisfaction, ROI, and other key project indicators.● Technical Product owner, responsible for development, outsourcing, and delivery of product line. ● Technical Manager, responsible for CRM (Salesforce.com) implementation and support, including writing of business/technical requirements, development of custom objects, views, reports, training and support of users. Show less

PM responsible for team operations and delivery of portfolios of CRM projects (Salesforce.com platform, Waterfall/Agile)Projects management: Responsible for successful planning and delivery of over 20 development projects. Financials management. Managed portfolios of projects with yearly budget ~3M: Developed estimates and forecasts, obtained and allocated funding to projects in portfolios, monitored actual.. All projects delivered within departmental target 5% of the… Show more PM responsible for team operations and delivery of portfolios of CRM projects (Salesforce.com platform, Waterfall/Agile)Projects management: Responsible for successful planning and delivery of over 20 development projects. Financials management. Managed portfolios of projects with yearly budget ~3M: Developed estimates and forecasts, obtained and allocated funding to projects in portfolios, monitored actual.. All projects delivered within departmental target 5% of the budget.Operations management: Developed standard operating procedures, planned and prepared releases, organized and managed support of CRM applications on the platform. All services delivered within SLA and met all expectations of the customers and the business. Vendors management: Identified new vendors, prepared bidding documentation, developed and successfully negotiated agreements, including non-disclosure agreements (NDAs), statements of work (SOWs), and work orders (WOs).. Negotiated fees and rates. Managed on-going relationship with five vendors. Tracked agreements (in Ariba); received invoices (in Oracle). Outsourcing allowed for ~10% savings in operations and development with improved response times on production issues and requests of priority.Resource management: Obtained resources, allocated resources to projects, assigned to tasks, monitored progress. Coached resources, provided inputs in performance evaluations. Delivered training on Agile within MasterCard University, developed and conducted Lunch and Learn.Compliance and QA: Prepared inputs and led audits and risk assessments of projects and vendors. Resulted in no violations on any of the projects managed. Show less

PM / PA responsible for the development and deployment of new market product offerings on new Medco’s infrastructure in support of internal drug dispensing and administration control applications. Assisted pharmacists with the development of formularies. Responsible for the budget of $5M per year. Project team of over 50 consisted of BAs, developers, and testers from business, privacy/legal, and other departments within Medco.

PM: managed local & global/offshore teams on direct/customer facing engagements through all SDLC phases. Responsible for large and complex programs and projects of up to 2.5++MM. Developed and negotiated contracts and agreements, managed relationships with customers, vendors, and parters.Program Mananager: managed various IT portfolios of projects.Project Director/PMO lead responsible for implementation, deployment, and support of corporate level processes within internal GS… Show more PM: managed local & global/offshore teams on direct/customer facing engagements through all SDLC phases. Responsible for large and complex programs and projects of up to 2.5++MM. Developed and negotiated contracts and agreements, managed relationships with customers, vendors, and parters.Program Mananager: managed various IT portfolios of projects.Project Director/PMO lead responsible for implementation, deployment, and support of corporate level processes within internal GS organization.PjTL/System architect responsible for e-commerce offerings.Expert knowledge of methodologies as SDLC, PMBOK, CMMI; active practicioner of Agile. Provider of PM education and support of portfolio/project management tools as Rational PM, MS Project. Show less

PjTL / Pharmacy Assistant responsible for the design, implementation, testing and deployment of Health Utilization Management (HUM) Applications. FDA, Computer System Validation (CSV), Title 21 CFR Part 11, HIPAA, EDI, data acquisition, analysis, and management. Worked with pharmacists on the implementation of drugs utilization, interactions, and usage software applications.