Also doing IT stuff at Oswego Fire Protection District. Double duty.

Doing IT stuff for the Bristol Kendall Fire Station.

Resolve issues clients experience with the Workforce Dimensions Software Manage Software Configuration Projects to completion, fulfilling all contractual agreementsProvide technical support for pre-configured modules of Workforce DimensionsDesign software configuration of modules to provide greater value to business processes Assist coworkers in troubleshooting and resolving issues they were experiencingLearn new processes and software enhancements to support new client configurations

Resolve issues VMware Virtual PCs and Servers as they arise Successfully completed the Build of a new Credit Union 1 BranchProvide Administration assistance with Chrome booksAssisted with the Onboarding of new Data Processing and Software Support employeesManage the day-to-day functions of Data Processing while providing Software SupportAssisted in managing VMware clusters and hostsSolve DNS, DHCP, AD, and Office 365 issues as they ariseAssist in Administering RingCentral phone system and resolve issues as needed Resolve helpdesk tickets in a timely mannerImage/Re-image PCs according to current needs and future planningResolve issues with our Audio/Visual equipment to ensure minimal disruptions

Process all critical banking procedures and functions in a timely mannerOn-boarded two mission-critical systems from kickoff to implementationBuilt multiple servers including a Disaster Recovery server for our Datasafe systemCreated scripts which were used to automate daily proceduresImplemented new daily procedure documentation and retention proceduresMaintain backups and Disaster Recovery servers to ensure minimal data lossComprehend and implement new software as requested by the director Resolve helpdesk tickets in a timely mannerCreate and maintain documentation for most processes and procedures

Administer Norton Antivirus suite for all devices within a 24-hour windowAssist in managing Hyper-V cluster and hostsManage all village mobile devices utilizing Cisco’s Meraki MDM serviceInstalled and trained employees using Appriver's Secure Email SoftwareManage and provide support for Cisco’s Unified Communications Manager phone systemComplete support tickets within 24 hours on average via Track-it ticketing systemSupport all Village, Police, Fire, and Public Works software and hardware Solved DNS, DHCP, AD, Exchange, and network issues at the earliest opportunityMaintain company to client’s SLA as required Aid in resolving virtual and physical server issues as they ariseSupport and manage all village-owned mobile devices Built and maintained a test VMWare 6.0 server which was used as a test environment for production serversAssist in maintaining successful backups via Veritas Exec 16 and Unitrend's Recovery SystemImplemented GPOs and policies as neededAid in supporting Cisco 3560 switches as neededCreate and maintain documentation for most processes and procedures via Microsoft OneNoteProvide secondary support for LAN administrationWrote PowerShell scripts for simple tasks

Traveled to multiple locations as assigned to assist consultants on higher-level projectsSolved several issues for multiple clientsCollaborated with other consultants in resolving pressing issuesAided client-assigned consultants by completing projects while consultants were not availableRelieved swamped consultants by resolving issues while they resolve pressing mattersAssisted in projects that enhanced the client's infrastructure and securityProvide support when consultants discontinue employment until a new one is hiredCreated or updated documentation about the infrastructure at each siteTroubleshoot and resolved infrastructure issues as requested

Shadowed multiple consultants to learn their daily processes Supported consultants in resolving daily help desk client issues as they arisePrescient Solutions internal leader for all Linux mattersAssisted with maintaining, updating, and the creation of documentation Helped consultants with meeting or exceeding account standards to strengthen client relationships

Implemented and managed Antivirus for Windows and Linux environmentsCreated and implemented PC refresh plan to upgrade outdated PCs in the infrastructureCreated and managed external and internal DNS zones as neededImaged client computers using Ghost/ClonezillaTroubleshoot and resolve company computer issues as they emergeCreated and Implemented GPOs and policies as neededCreate and maintain documentation of mobile and infrastructural hardwareMaintain software license complianceConsistently audit Active Directory to ensure cleanliness and proper membershipAssisted in passing several PCI auditsCreated or redesigned Linux servers using required company specifications and best practicesDesign or repurpose servers to resolve complex issues and grow revenueDesigned and configured a Windows 2008 R2 server on an IBM Blade Center blade for a migration projectMigrated legacy accounting software to the Windows 7 environmentEvaluate, test and recommend new hardware or software as needed or as discoveredLearn and or integrate new technology into existing infrastructure as neededAssist in security meetings with senior leadership to ensure maximum infrastructure securityConfigure switch ports to desired configurations as neededConfigured and implemented a new switch according to company policiesResolve company issues as they arise via Jira ticketing (TCAR) systemCreated and issued security key cards as neededReviewed and or retrieved security video footage via ticketed requestAssist in resolving all VoIP issues as they aroseResolve issues occurring after hours including client changes or repairsParticipated in a monthly on-call/backup scheduleMonitor infrastructure utilizing the Hyperic monitoring toolResolved firewall issues as they emerge

(Temp Job Through International Financial Group)Troubleshoot and Repaired PCs as neededAssisted in PC hardware refresh project that encompassed 8 grammar schools and 1 highschoolAssisted in 2003R2 to 2008R2 server upgrade and domain changeImplemented new tablets and Lenovo laptop/tablet to school teachers and assigned facultyTrained teachers/faculty on all school district approved software and or hardwareSetup projectors, computers and any other school district approved device for school board meetingsOnsite support for school board meetings

Reimaged client computers for future use.Repaired damaged computers by replacing computer hardware components as needed.Resolved company computers issues as they emerge.Configured company computers to approved company configurations.Wrote windows shell scripts as needed for simple tasksEncrypted laptop hard drives using a third party encrypting software.Configured and repaired company appointed iphones as needed.

Performed system testing to guarantee a defect free proprietary software/POS computer system, created system defects for bugs within the POS program, worked closely with development to implement new features and enhancements, supervised other testers to make sure proper procedures were followed, maintained several POS systems and Databases to ensure proper test environments, assisted the Technical Support staff on various projects

Traveled to multiple locations through out the United States and Canada installing FTD's POS Computer Systems, resolved several onsite issues including registry errors, database, LAN and WAN networks; consistently stayed abreast of software and hardware releases, utilized technical knowledge to supply action plans for business procedures, assisted in developing various job aids, setup LAN and WAN networks onsite while using various networking devices, trained users within a limited timeframe, created reports and documentation regarding the installation process, assisted users via remote access to resolve pending or new issues, trained new implementation specialist, and assisted them with resolving their onsite issues or concerns

Provided customer service for corporate accounts, which included problem resolution, and customer complaints in a timely manner, resolved customer complaints from governing agencies, maintained database with letters, resolutions, and settlements also worked close with executive staff to modify call center procedures.

Maintained Cable Modem connectivity in a network environment, supported various operating systems to ensure optimum connectivity, implemented solutions for network; OS and E-mail matters, supplied technical assistance for field technicians, created solution tickets for all unresolved issues