Gregory Luna Email & Phone Number

Rochester, Ny, Us

King Of Prussia, Pennsylvania, Us

King Of Prussia, Pennsylvania, Us

• Review pipeline against current capability and assign appropriate resources for implementation projects.• Partner with the Senior Director of Implementations to ensure successful and timelydeployment of client accounts.• Participate and collaborate in the various discovery sessions as Solutions Sponsor to ensure a thorough understanding of the processes and requirements across all functional areas• Provide best practice recommendations and collaborate as needed to ensure a stream-lined and efficient process across all organizations and functional areas• Work with the team to resolve complex problems regarding the usage of our proprietary staffing software and/or other technology solutions• Oversee and approve documentation of the end-to-end process in clearly defined workflows depicting systems, functional groups, and handoffs needed to ensure a successful implementation• Facilitate collaboration across the People2.0 organization and ensure the end-to-end solution delivers 100% accuracy on the two primary objectives for a “Go Live” that all employees are paid accurately, and all client invoices are billed correctly • Provide a high-level of technical guidance for internal staff using multiple software applications• Identify red-flags and/or gaps and lead internal staff to address and define the optimal business solutions for the implementation• Point of escalation internally• Recommend supporting user materials, i.e. Reference Guides to be used for training• Develop an in-depth knowledge of internal and external software including eports/reporting tools and become a subject matter expert on our systems• Exceptional client facing skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients

King Of Prussia, Pennsylvania, Us

Rochester, Ny, Us

Rochester, New York, Us

* Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation* Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation* To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments* Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements* Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes

Rochester, New York, Us

Responsible for developing staff to support the evaluation and selection of enterprise systems, andthe re-engineering and optimization of departmental business processes in preparation forenterprise systems deployment. Focus is on developing staff with facilitation skills and methodsto produce project deliverables according to a methodology for re-engineering and optimizationof business processes. Working with City departments to facilitate the developmentof project plans for these activities based on Information Technology strategies in support ofoverall goals and strategies.- Establish, develop and maintain methodologies and deliverables for the evaluation andselection of enterprise systems- Establish, develop and maintain methodologies and deliverables for the re-engineering andoptimization of departmental business processes in preparation for enterprise systemsdeployment- Facilitate the development of project plans, schedules, resource plans, objectives, and budgetaccording to methodologies- Trains and mentors staff in the development of facilitation techniques, project deliverables according to established methodologies- Appraise, mentor, and manage employee professional development- Ensures proper communication and change management with IT internal customers- Provides program and project management- Provide resource planning for the Business Process Services bureau- Develop, evolve and maintain the IT documentation process on change control procedures- Analyze organizational needs and recommend projects based on feasibility, availability ofresources and other priorities- Assist in preparing the IT Operating and Capital Improvement Program Budget- Create a quality and continuous improvement culture throughout the IT organization.About the team:- Enterprise Architecture- Business Process Improvement- Solution Implementation- Future State Design- User Acceptance Testing- Process Change Assessment & Management

Rochester, New York, Us

- Project Lead: Human Resource Management Vendor Evaluation & Selection- Facilitate meetings with City operating Departments to define and analyze business processes in an effort to align information technology solutions with business delivery initiatives.- Recommend new technology solutions or modifications to existing systems that will improve business processes through the creation of business requirements and other process optimization deliverables.- Serve as the technology subject matter expert for the assigned business units and have an understanding of the entire City's enterprise process architecture.- Review existing process and system capabilities in an effort to identify and recommend improvements and efficiencies.- Serve as the liaison between City operating Departments and the Information Technology Department for all process re-engineering and system implementation project phases which includes: future state process design and configuration; process acceptance testing; process change assessment and impact analysis; and education and training.- Serve as project manager with responsibility for developing project plans, schedules, resource plans, objectives, and budgets.

Zurich, Zurich, Ch

- Provide post-implementation consultative solutions to MSP clients & Project Management Office- Design, document and maintain workflow and feature standards (functional & operational)- Evaluate existing processes and recommend alternative solutions throughout the customer life-cycle- Identify, design & improve process standards and workflows; evaluate testing results and incorporates into new processes and standards- Provide support and VMS application expertise to various internal solutions operation and deployment teams- Manage all VMS software upgrades and releases. Evaluate and map new features and enhancements to existing customers

Zurich, Zurich, Ch

- Develop, Implement & Roll Out Centralized Onboarding, supporting over 100 offices and hundreds of Recruiters- Develop and administer training for colleagues to ensure understanding and adherance to onboarding processes & procedures- Serve as operational & compliance subject matter expert for new account implementation- Oversight of the centralized on-boarding process.- Manage, audits and monitors the activities and the scheduling of the onboarding staff (20) to ensure optimal productivity and coverage.- Ensure the effective training of staff on Standard Operating procedures, processes and quality customer service delivery- Oversee the maintenance of Associate data in front end system- Evaluate productivity and quality issues.- Analyze current state processes, work with internal operations group & external vendors, to design & implement enhancements/efficiencies- Responsible for complying with operational audits (QPR) and managing onboarding audits, as well as external Client audits

Zurich, Zurich, Ch

- Develop and administer training for colleagues to ensure understanding and adherance to onboarding processes & procedures- Serve as operational & compliance subject matter expert for new account implementation- Oversight of the centralized on-boarding process.- Manage, audits and monitors the activities and the scheduling of the onboarding staff (12) to ensure optimal productivity and coverage.- Ensure the effective training of staff on Standard Operating procedures, processes and quality customer service delivery- Oversee the maintenance of Associate data in front end system- Evaluate productivity and quality issues.- Analyze current state processes, work with internal operations group & external vendors, to design & implement enhancements/efficiencies- Responsible for complying with operational audits (QPR) and managing onboarding audits, as well as external Client audits

Zurich, Zurich, Ch

Business Analyst (Front Office Project) March 2009 – January 2010- Gather, Document & Evaluate future state business requirements related to Payroll & Billing for Design of Adecco Group Front Office- Gather and analyze current state requirements in multiple existing front office systems- Effectively consult with Business Process Owners, Subject Matter Experts & Consultants to capture intricacies of processes and procedures- Authored Functional Design Documents for all Payroll and Billing requirements, ensuring the design details will meet functional needs- Successfully work with Project Management team to ensure on-target performance of projectBusiness Analyst (Excalibur Project) December 2007 – March 2009- Evaluate, Gather & Document business requirements related to Billing & Collections for future state design- Authored General Design Document for Future State Billing design, consulted on Collections design- Analyze current payroll & collection processing functions in Adecco E&T, Ajilon CC & Ajilon FOL field offices and payroll hubs to establish efficiency opportunities and communicate those opportunities to the field- Assign activity plans to ensure transition activities are completed prior to field payroll & collection centralization- Train field offices on time capture methods and provide support post-transition to ensure success- Facilitated recurring training calls with field staff and management in order to ensure comprehensive knowledge of centralized payroll & collection operations and procedures- Played integral part in largest payroll centralization in company history

Zurich, Zurich, Ch

- Supervise staff of 7 Billing Specialists- Successfully developed strategy, training and rollout of Ajilon CC backoffice consolidation- Built staff of 7 Billing Specialists to manage Ajilon CC billing processes- Evaluated process and procedures, implement efficiencies- Work with all levels of Management to ensure account setup and billing processes met company standards of accuracy & efficiency

Zurich, Zurich, Ch

- Team Lead for Perm Billing Project testing and rollout, reporting to Project Managers- Manual Billing & WorkCard Reconciliation- Managed reconciliation process for numerous multi-million dollar accounts (HP, USPS, Kodak, Cardinal Health)- Reconciled HP and USPS accounts, resolving over $500,000 in discrepancies for each- Worked closely with Accounts Receivable & Cash Application teams to ensure account accuracy

Ba, Anthropology

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