Gregory E. Matesa, Mbom, Cpt, Us Army, Ret Email & Phone Number

Mason, Oh, Us

➤ Observed highest profit in the organization’s history with the lowest business loss➤ Team: 377 Direct & 1.3K+ Total | Mid-Atlantic Region Oversight | Talent Development➤ Recurring Revenue Growth | Customer Portfolio Growth | Strategic Initiatives & Program Management➣ Managed the full gamut of business operations, driving multimillion dollars in recurring revenue and a 40K customer portfolio. Led a team of account managers, service sales representatives (SSR), and a regional customer service team.➣ Chosen to lead a national hand sanitizer task force during the pandemic. Managed development and deployment of SOPs for billing, loading, and servicing standard and non-standard offerings.➣ Conceived, designed, and implemented an organization-wide recruiting and training plan for an advanced management program to address increasing demand for staffing branch manager and general manager positions.➣ Achieved top internal audit scores across entire Mid-Atlantic region—maximized internal growth by administering 4 of 15 rental operations involving 322 partners and millions in annual revenue. Upgraded general manager talent in the group.➣ Reduced business loss by driving a customer retention strategy for the Mid-Atlantic region with strong emphasis on customer service excellence across multiple customer-facing facets, also resulting in an increase in net promoter score.➣ Received highest percentage of client interest for billing and customer management program by aiding deployment of MyCintas, an e-service platform, and formulating a GTM strategy for the new total customer account management portal.➣ Improved SSR retention by creating, planning, and leading “Road to Ready,” a first-year survival SSR retention strategy. The success of the strategy prompted organization-wide adoption during business transformation.

Mason, Oh, Us

➤ Team: 11 Direct & 52+ Total | P&L Management | North America Oversight➤ Business Growth Strategy | Strategic Initiatives | Facility Operations Management | Cost Savings➣ Expanded facility service’s brick-and-mortar operations to 10 across the US and Canada, resulting in high-single-digit revenue growth in 3 years (2016 to 2018).➣ Managed the full gamut of business operations, including sales and operations, marketing, product development, strategic initiatives, and global supply chain.➣ Grew the newly created facility service operations manager position to 52 across the country in all major markets and Canada, thus improving business management, client engagement, and growth.➣ Onboarded organic product line champions on the sales team to boost existing and new customer growth.➣ Led revenue growth by double-digit percentage by planning and implementing high-impact growth strategies.➣ Grew product penetration among existing customers by using insights from opportunity dashboard tool.➣ Formulated the revenue momentum equation for the dashboard to display product prospects in each customer’s region and applied it to division-wide product-focused growth initiatives.➣ Led a supply chain initiative, “TRULOAD,” that increased truck loading accuracy by 95%+. The initiative was adopted across the entire corporation (all 305 rental locations).➣ Increased net billings in pilot markets.➣ Initiative identified as the basis of a barcoded inventory management system for all non-garment materials.

Mason, Oh, Us

➤ Earned Outstanding Achievement award for growth and profit excellence for FY 2011 to 2013.➤ Team: 20 Direct & 320+ Total | P&L & Operations Management | US & Canada Oversight | Team Building & Training➣ Owned P&L, administering multimillion-dollar annual revenues of brick-and-mortar locations in the US and Canada, along with operations manager lead portfolios across the US and Canada.➣ Built the first-ever facility services operations team comprised of 5 general managers of brick-and-mortar operations in Toronto, Chicago, Cincinnati, and Columbus.➣ Initiated and achieved VPP in 2 out of the 4 operations and attained the lowest TIR in the company.➣ Improved growth rate of the first and newly acquired warewash company by initiating a food service route and assimilating into existing facility service routes.➣ Launched a proprietary floor mat cleaning method, including selection of target markets, standardizing manufacturing processes, and reporting efficiency—deployed 22 machines across 15 MSAs from East to West Coast, as well as Canada

Mason, Oh, Us

➤ Team Leadership & Supervision | Sales & Operations Management | Strategic Negotiations➤ Customer Retention & Satisfaction | Client Relationship Management | Financial Forecasts➤ Achieved the highest customer retention in the region, thus improving customer satisfaction index in the company➣ Administered end-to-end facility operations of recent acquisition location, including culture and SOPs entailing sales, operations, and production to improve P&L figures.➣ Conducted contract negotiations and determined sales and service prices, terms, and conditions.➣ Built and cultivated connections with potential clients and managed existing clients.➣ Developed financial projections and forecasts for short- and long-term goals.➣ Ensured safety and regulatory compliance with OSHA standards and company’s internal rules and procedures.➣ Led key business processes in a Fortune 500 brick-and-mortar operation, representing 2.5K clients and multimillion-dollar annual revenue.

Mason, Oh, Us

Responsible for leading and directing a fast paced 3 shift production facility of 127 partners including Production supervisors and a Production maintenance team. Supported 3 branch operations with production and shuttle transportation from Traverse City, MI., Lansing, MI., and Southbend, IN. This included responsibility and accountability for daily production flow and a capital expenditure budget. The meeting of daily productivity and quality requirements while maintaining budget with profit and loss control. Achieved #1 National Production Manager recognition both years.

Mason, Oh, Us

Directly responsible for managing the growth and retention of a portfolio of over 1000 customers including a team of 11 Service Sales Professionals. This would include hiring and performance management. Managing the overall performance of the team providing leadership by fostering a safe working environment. Training the team on effective sales techniques and successful customer resolutions. Performing Account Management at the customer site while maintaining the highest customer experience achieving sales and profit goals. Achieved the Peak Performing recognition for the Great Lakes region.

Arlington, Virginia, Us

Foundation of leadership experience: sevenyears of service in the U.S. Army as a Captain. Successfully led teams of Soldiers in Alaska, South Korea, and in several functional areas including operations, logistics, training, and planning with increasing levels of responsibilities.

Bachelor Of Arts - Ba, History And Sociology

Masters In Business Organizational Management, Organizational Management