📧 matesag22@gmail.com 📲 616-889-7617➤ Cross-Functional Team Leadership | P&L Management | Global Operations, Process, & Service Excellence➤ Member of the team that launched MyCintas, an e-service platform | Double-Digit Revenue Growth | SCM Operations➣ Equipped with an unsatiable ability to find solutions to the most complex problems, I possess a track record of quickly resolving bottlenecks and reversing underperformance while running large, complex operations. Most recently, my strategic efforts helped my organization observe the highest profit in its history with the lowest business loss.➣ Additionally, I showcase extensive experience driving growth and profits in Fortune 500 companies. Furthermore, I am skilled in identifying and targeting prospective business areas, expanding revenue streams, and increasing overall productivity.➣ In all my executive leadership roles, I have stopped ineffective practices, instilled a culture of continuous improvement, injected passion for customer-centricity, and simplified operations and processes to achieve outstanding results. Most importantly, I cultivate positive business relationships and enhance the company’s reputation to expand opportunities for increasing revenue and to drive bottom-line results.➣ Passionate about preserving customer focus, I devised a customer retention strategy for the Mid-Atlantic region and a partnership retention strategy, leading to a minimal business loss in 7 years and the lowest turnover rates in 5 years, respectively. At Cintas, I volunteered to pilot MyCintas, an e-service platform, developing a national GTM strategy for the new total customer account management portal.➣ As a trusted C-Suite advisor, I accompanied former Cintas CEO Scott Farmer as the operational liaison to London, England, to assist in evaluating a potential acquisition. I also represented Cintas as a board advisor of the National Floor Safety Institute.➣ I am very passionate about being a military veteran, and the experience I gained in diverse roles contributed immensely towards developing my leadership abilities. I am also a founding leadership member of the first national veteran partner business resource group helping veterans transition to corporate America.➣ Leveraging an empowering leadership style, I create a cohesive company culture that encourages teamwork, rewards performance, and motivates employees toward a common mission and cause of action, even in difficult settings. I am valued for building, inspiring, and mentoring teams with a clear vision and a servant-leader mentality.