Oversees deliveries of Aktana's Contextual Intelligence Engine for North American pharmaceutical companies for both commercial and medical teams. Currently manage a team of delivery leads/delivery consultants responsible for all deployments in North America of a contextual intelligence experience solution designed to improve pharmaceutical field teams interactions with healthcare providers. Interacts frequently with executive leadership team as it pertains to client scoping, budgeting, maintaining margin, and planning. Also responsible for resource planning, hiring, mentoring, and improving internal processes. Ensures that each client rollout meets the company’s high standards and best practices. Integral part of the sales process as it pertains to RFPs responses, defining project scope and costs, and building out SOWs to support client needs. Encourages change management processes in the delivery group as scope changes. Works closely with product management and marketing to provide guidance on client needs via new features and functionality.

Customer Success Director focused on providing decision support solutions to brand/marketing teams and their sales reps and field medical in the pharmaceutical industry.Led successful deployments at large global pharmaceutical companies of an actionable analytics-based AI and decision support solution to brand teams and their sales reps/field medical that increased sales and provided a better experience between the field and healthcare providers. Executed Multifaceted people management as each deployment required interaction with a diverse set of individuals including leadership, finance, brand, marketing, sales management, and IT to ensure that each stakeholder’s needs were met and was an overall positive experience. Worked with brand/marketing teams to integrate brand strategy into the engine and in some cases added new use cases to the solution to meet a client’s unique needs. Participated in stakeholder and rep interview process to define scope and was an integral part of the change management process for rolling this out to the field.Aktana is the leader in actionable analytics for sales force effectiveness. Aktana is revolutionizing how field sales teams make their day-to-day decisions, providing them with real time, in-context, and in-workflow Smart Suggestions that have been shown to meaningful improve rep performance. Smart Suggestions help reps make better, data-driven decisions re which prospects to call on, when and where to call on them, what products to position, which messages to use, and why. Current customer implementations demonstrate that we are driving significant improvements in field behavior while providing users with a tool that they love. We are changing the way Sales and Marketing teams work together, driving dynamic strategies to the field rep at the time and place of decision.

Commercial owner for spend compliance solutions serving Life Science customers and responsible for managing strategy, go-to-market materials, customer satisfaction, pricing, continued development, and advancing sales of the products.Successfully developed and currently maintains spend compliance strategy based on product capabilities, marketplace landscape, and company priorities. A key person in sales process responsible for the addition of new customers and maintaining the existing client base. Responsible for developing all go-to-market materials. Collaborates regularly with marketing team for new promotions. Presents regularly at domestic and global industry conferences and provided thought leadership on spend compliance topics such as compliance data management, compliance reporting, data privacy, third party vendor management, master data management (MDM), consent management and best practices through industry symposiums, webinars, white papers, and industry blogs.Develops proposals, estimates, change orders and SOWs for client engagements. Responsible for domestic and global pricing models. Sets product direction and priority for new functionality and maintains product roadmap.Participates in meeting with third-party vendors to add additional capabilities including consulting, legal expertise, and global recipient data capabilities.Proactively interacts with customer base regarding product direction, priority for new functionality, customer needs, and latest industry trends.

Responsible for all Spend Compliance product activities including (1) leading business analysts and a development team to add global capabilities and other key functionality to the Company’s newly-built spend compliance solution for a top 10 pharmaceutical company and (2) participated as a key player for all Spend Compliance product activities assisting the sales process.Conducted business process review via client stakeholder interviews from multiple countries and disciplines to determine country-specific requirements. Demonstrated requirements and capabilities via a global proof-of-concept and received customer approval to add capabilities to compliance solution.Built global capabilities within the compliance solution over a 12-month period using agile development principles on a big data platform. Set priority for development and worked side by side with the SCRUM master daily.Successfully completed and delivered a global solution that was used for transparency reporting in multiple international jurisdictions.The main contributor to multiple RFPs for Spend Compliance solutions from new prospects.Responsible for all demonstrations of the solution in all aspects of the sales process and an active participant in new prospect capabilities sessions.Thought leader and speaker at many (15+) domestic and international compliance conferences.Participated in partnering discussions with third-party vendors to add additional capabilities including consulting, legal expertise, and global recipient data capabilities.

Led business analysts and a development team to build a software solution for aggregate spend and transparency reporting for Life Sciences Industry.The key person at Company in determining functionality for a new product in partnership with a top 10 pharmaceutical company.Conducted BPR via client stakeholder interviews from multiple disciplines to analyze their requirements and design technological improvements to their business processes and operational procedures.Built the product from the ground up with a team over an 18-month period using agile development principles on a big data platform.Set priority for development and worked side by side with the SCRUM master daily.Actively responded to and adjusted requirements as development progressed.Successfully achieved completion and delivery of a baseline solution by Customer deadline.

Managed a team of PM’s and BA’s who annually delivered 25 MM of healthcare data for retail targeting, brand teams utilization, governmental compliance, or customer masters to over 150 clients in the Life Sciences, Payer, and Retail Pharmacy Chain markets.Re-built the Client Services team from the ground up by staffing with resources that were aligned with the company’s goal for the group.Increased Client Services role and importance to the company by consistently delivering accurate data sets on time in a rapidly paced environment.Exceeded all expectations for the group and my department was the key group to the continued success of the Company.Established successful relationships with internal Sales and Executive teams that allowed me to increase the exposure and responsibilities of my department and paved the way for the department to be very successful at delivering data and software to our client base that met or exceeded expectations.

Led Client Services teams in delivering next-generation Managed Care software solutions for a diverse set of 50+ healthcare organizations.A key player in supporting a multi-million dollar a year operation and directly responsible for managing teams that executed many successful software and services implementations in the Health Care, Managed Care and Employee Assistance Program (EAP) markets.Increased the Company’s performance indicator for both new implementations and post-implementation services projects by allocating resources properly, determining task/issue priority, maintaining a positive morale within the group, describing and executing on methods of improvement (where necessary), and allowing for a balance between working on Customer-based services and internal maintenance of the product(s).Saved Customers money by utilizing business process analysis which included documentation of the current and future workflows and processes to help the Customer understand how the Company’s software would assist them in conducting their business.Drove process quality and continuous improvement for internal and external deliverables.Built and maintained many successful relationships with Customers while being attentive to their diverse sets of needs during the entire life cycle of each project implementation.