Greg(Ory) Mccleary Email & Phone Number

Des Moines, Iowa

Led/managed a team of ten claims examiners initially which later grew to a total of seventeen examiners and adjusters. Team processed health insurance claims for multiple market segments for services provided to Wellmark members by other Blue Cross and Blue Shield Association company providers. Coached, mentored, developed, and evaluated staff; recruited.

Des Moines, Iowa

Worked with multiple stakeholders to ensure the smooth implementation and timely delivery, while maintaining strong customer focus of our members’ needs, of system enhancements and enterprise projects. Performed all facets of project management including high level requirements (HLR’s), detailed business requirements (DBR’s), user acceptance testing (UAT).

West Des Moines, Iowa

Served as the chief business representative/analyst for the Death Match projected initiated in response to regulatory changes. Supported the claims director as a technical lead on all other claims related processes with the primary intention of improving overall service and decreasing cycle times.Accomplishments:* Oversaw the development of an in-house.

West Des Moines

Led/managed a team of ten annuity processing professionals. Team processed both financial and maintenance policy holder requests. Coached, mentored, developed, and evaluated staff; recruited and on-boarded new members; ensured daily workflow goals were met and service level agreements were improved or maintained; resolved escalated customer service.

Downtown Des Moines

Co-led/supervised a team of ten licensing and commissions professionals who contracted, supported, and compensated life and annuity agents. Resolved escalated calls; monitored telephony software to ensure calls were answered within company guidelines; monitored workflow to ensure requests were completed timely; trained, mentored, and supported team.

Downtown Des Moines

Processed all agent commission and compensation related duties including running the commission cycle, commission adjustments, tax reporting, terminating agent contracts, changing agent of record on policies, and changing agent compensation levels. Trained peers and ensured customer needs were met.Accomplishments* Promoted to Team Lead within three months.