Key member of the Executive Leadership Team (ELT) overseeing Technology, Product Management, and Project Management (ePMO) operations, outsourced services, and strategic partnerships for a complex $500M enterpriseDeveloped and executed a strategic product roadmap, aligning engineering and product teams to deliver innovative solutions on time and within budget, resulting in a 27% reduction in cycle time and customer friction while improving NPS by 30 pointsManaged all aspects of product, ensuring a superior digital customer experience across all touchpoints while seamlessly integrating internal systems, prioritizing product-focused solutions, and enhancing the overall customer journey utilizing data-driven approachesImplemented robust processes for technology management, strategic planning, budgeting, risk and compliance, vendor management, and financial & administrative operationsSpearheaded cross-functional teams, driving the successful execution of multiple complex projects. Demonstrated exceptional leadership in coordinating and motivating team members from diverse technical backgrounds, leading to the on-time delivery of innovative solutions

Directed corporate technology strategy aligned with business objectives, overseeing a $25M budget and leading a team of over 15 technology professionals to drive the development and implementation of core processes, operational structure, organizational design, and technology roadmapsLed the creation of the first Digital Experience organization, establishing six Digital Centers of Excellence to streamline efforts, build cohesion, and promote continuity across Engineering, Product Management, Integration, Analytics & BI, ITSM, and ePMORecruited and assembled teams of digital experts to expedite the design, development, and expansion of operational capabilities, optimizing technology integration into processes to generate value. Provided strategic leadership to architects, engineers and technology professionals, constructively challenging the status quoDeveloped and executed the organization's technology roadmap, enhancing ROI and profitability through comprehensive analysis of key decision-making factors, while supporting 4,000 internal customers and facilitating a seamless onboarding process for a community of approximately 175,000 end usersArchitected data lakes integrating disparate sources with streamlined ETL processes enabling real-time insights and ad-hoc querying, while fostering data governance and bolstering organization-wide data literacyLed the modernization of enterprise applications for major ERP, CRM, and other financial platforms, integrating process automation, and developing essential integration frameworks to support M&A and SOX activites

Successfully managed aggressive end-to-end digital transformation across the entire business model of Orangetheory Fitness. Maintained a culture of execution, innovation, integrity, trust, and loyalty throughout a 100x growth in the organization.Founded the organization's inaugural enterprise-wide digital transformation program, establishing Orangetheory as the premier digitally integrated global fitness companyServed as a transformational Change Officer, overseeing the vision development, team-building, infrastructure creation, and implementation of key digital strategiesDirected the design and development of enterprise applications and platform strategies in 25 countries, supporting a membership base of over 1 million individuals; Led the development of the organization's first technology roadmap, implementing an integrated system for analyzing key decision-making factors and enhancing ROI and profitabilityConceptualized and launched a large-scale connected fitness technology venture, successfully commercializing multiple software and hardware platforms and infrastructure to support a rapidly expanding network of 1,000+ global franchise locationsSpearheaded the initiative to define Orangetheory's data ingestion architecture and deliver scalable data platforms, including enterprise data lakes, analytics, predictive modeling, and data governance. Collaborated with AWS to incorporate data governance and data privacy into the analytics strategy across the distributed business

Launched the first Solutions Engineering organization in Citrix, accelerating Citrix and Alliance Partner revenue through customer-focused go-to-market solutionsSpearheaded major IT transformation initiatives, implementing leading technology services software and infrastructure and restructuring IT strategy, client delivery, digital technology, systems integration and development, technical infrastructure, PMO, change management, and enterprise architecture processesProactively identified product differentiation opportunities and developed comprehensive product roadmaps, setting the vision for current and future productsActed as the central point for gathering customer input and market intelligence to drive product improvements; Collaborated cross-functionally across UK and US locations to define and execute integration strategyAchieved over 50 industry write-ups and contributed articles positioning the product and brand as a market leader

Led all digital aspects of this 501(c)(3) non-profit company, responsible for keeping the organization future-focused and clear about leveraging, institutionalizing, and continuously improving its core capabilities, thus ensuring the company would maintain long-term innovation and operations at the highest level. Formulated and implemented cost reduction techniques to minimize the operating budget by 30% while transforming the IT function to realize greater value at the corporate level and service level improvements in the business unitsManaged customer relationships and broadened solution footprint, including customer-facing roles, to maximize revenue by over $3 millionOversaw large-scale IT projects, networks, and infrastructures—from initial planning and development to implementation and enhancementsManaged application development teams to develop products that align with business needs and drive impactful resultsLead product development activities, including technical design of products and platform selection to ensure that products are developed on schedule, meeting budget requirements and quality standardsOversaw the delivery of enterprise systems, including corporate administration, human resources, finance, operational fulfillment, and business intelligence