Customer Success Manager
CurrentEliminating barriers to better student health and cleaner air, while making electric fleets accessible and affordable for all.
Mar 2024 - Present
AeroLeads people directory · profile
Greg Schaefer Email & Phone Number
Senior Account & Customer Success Manager | Sustainability Enthusiast
at
Highland Electric Fleets
1 work email found
@lyft.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Senior Account & Customer Success Manager | Sustainability Enthusiast
Location
San Francisco Bay Area, United States, United States
Who is Greg Schaefer? Overview
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Quick answer
Greg Schaefer is listed as Senior Account & Customer Success Manager | Sustainability Enthusiast at Highland Electric Fleets, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at lyft.com and a matched LinkedIn profile for Greg Schaefer.
Greg Schaefer previously worked as Customer Success Manager at Highland Electric Fleets and Account Manager at Spare. Greg Schaefer holds Full-Stack Software Engineering Certification from General Assembly.
Company email context
Email format at Highland Electric Fleets
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{first_initial}{last}@lyft.com
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AeroLeads found 1 current-domain work email signal for Greg Schaefer. Compare company email patterns before reaching out.
Profile bio
About Greg Schaefer
Senior account and customer success manager by trade, outdoor enthusiast by birth, lifelong learner by choice.From advocating for a sustainable planet to equitable urban development and mobility options to affordable access to education and healthcare, I strive to make this magical marble we call home a better Earth for everyone.With a creative eye and meticulous approach, I use performance-driven analytics to improve customer experience and drive revenue growth, and cross-functional collaboration to advocate for partners' needs, develop new products, and ensure successful implementation and adoption.
Listed skills include Video, Editing, Final Cut Pro, Facebook, and 7 others.
Current workplace
Greg Schaefer's current company
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9 roles
Greg Schaefer work experience
A career timeline built from the work history available for this profile.
Jul 2023 - Dec 2023
Senior Account / Customer Success Manager, Transit Partnerships
- Owned team’s strategic vision and navigated account management responsibilities for 85 transit agency customers, achieved 100% YoY revenue growth, and maintained a 100% contract renewal rate.
- Led account management team, fostered a culture of collaboration and continuous improvement, and drove 100% customer retention through success plans, regular check-ins, and business reviews with C-level executives.
- Led year-long migration project, with a team of five engineers, to transition 100% of transit partners onto optimized product tools, resulting in a 50% reduction in time spent on manual tasks.
- Enhanced email support tools that resulted in a 33% increase in team efficiency and a 75% increase in customer engagement.
- Managed cross-functional projects with technical teams to implement custom app mode for 100% of transit partners, and automate invoicing processes, reducing monthly billing cycle by two business days.
Jan 2022 - May 2023
Account Manager, Transit Partnerships
Dec 2019 - Dec 2021
Program Specialist, City Partnerships
Oct 2017 - Dec 2019
Customer Success Program Manager
- Oversaw day-to-day account management operations, including onboarding customers onto platform, leading product trainings, identifying upsell opportunities, resolving customer issues, and analyzing performance data.
- Developed external relationships with senior decision-makers, aligning weekly on objectives to maximize business outcomes, and consistently capturing feedback to represent their voice internally and improve service.
- Conducted regular analyses on success metrics, achieving >60 Net Promoter Score (NPS) and 100% customer satisfaction through proactive account management strategies.
Jun 2015 - Mar 2017
Customer Service Manager
- Managed a team of 10 customer service representatives, who resolved complex situations with external customers.
- Managed cross-functional projects with internal product and engineering teams to develop new features based on customer feedback, resulting in a 20% increase in customer adoption and utilization.
- Developed comprehensive playbooks, standard operating procedures, and best practices, leading to streamlined processes and a 25% increase in customer support operational efficiency.
Feb 2014 - May 2015
Producer / Filmmaker / Editor
Freelance Video Production Specialist
- Produced, filmed, and edited commercial videos for Studio B Films, and clients including Adobe and Fed Ex.
- Assisted with filming and production of award-winning documentary “High Ground.”
May 2010 - Dec 2013
Producer
- Produced, filmed, edited, and directed daily on-air content.
- Nominated for Regional Emmy award for excellence in production.
- Led intern training program and managed social media channels.
Jan 2008 - May 2010
2 education records
Greg Schaefer education
Full-Stack Software Engineering Certification
General Assembly
Bachelor Of Arts (Ba), Communication And Media Studies
Boston College
FAQ
Frequently asked questions about Greg Schaefer
Quick answers generated from the profile data available on this page.
What company does Greg Schaefer work for?
Greg Schaefer works for Highland Electric Fleets.
What is Greg Schaefer's role at Highland Electric Fleets?
Greg Schaefer is listed as Senior Account & Customer Success Manager | Sustainability Enthusiast at Highland Electric Fleets.
What is Greg Schaefer's email address?
AeroLeads has found 1 work email signal at @lyft.com for Greg Schaefer at Highland Electric Fleets.
Where is Greg Schaefer based?
Greg Schaefer is based in San Francisco Bay Area, United States, United States while working with Highland Electric Fleets.
What companies has Greg Schaefer worked for?
Greg Schaefer has worked for Highland Electric Fleets, Spare, Lyft, Included Health, and Freelance Video Production Specialist.
How can I contact Greg Schaefer?
You can use AeroLeads to view verified contact signals for Greg Schaefer at Highland Electric Fleets, including work email, phone, and LinkedIn data when available.
What schools did Greg Schaefer attend?
Greg Schaefer holds Full-Stack Software Engineering Certification from General Assembly.
What skills is Greg Schaefer known for?
Greg Schaefer is listed with skills including Video, Editing, Final Cut Pro, Facebook, Post Production, Video Production, Television, and Marketing Strategy.
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