Gregory Muirhead Email and Phone Number

• Retains accountability over a versatile Development team and external project contractors to manage the end-to-end delivery of new product development operations within an Agile environment.• Functions as a primary point of contact to conduct comprehensive technical troubleshooting and support; identifying problems and developing innovative technical solutions to overcome them. • Proactively liaises alongside a variety of external departments while directly collaborating with both project management, clients, and key stakeholders to identify overall objectives and guidelines. • Spearheaded the project development of an innovative e-reader software deployed through Mac, Windows, IOS, and Android platforms to digitize academic resources for high learning institutions.• Independently oversaw external contractor selection and hiring towards the formation of a team of Developers. • Liaised with a variety of clients to identify overall project needs and convey milestones towards completion.

• Delivered strategic direction and guidance to a versatile development team of six while operating as a third level of support for complicated technical troubleshooting issues for 25K+ organizations spanning across 140+ countries. • Coordinated all new product developments, features, and roll outs while ensuring that all deployment meets predetermined schedules, budgets, and fully encapsulates overall objectives. • Minimized all downtime operations while serving as a technical subject matter expert to for clients regarding to troubleshoot and resolve any technical issues for an online licensing system to management software for large academic facilities, notably including Stanford University.

• Oversaw and managed the day-to-day operations of a team of 6-8 while independently conducting technical QA and QC to ensure that software content is error-free prior to roll out. • Managed an array of product development accountabilities including resource management and allocation, project milestone scheduling and tracking, and consistently ensuring that all operations are completed within release deadlines.