Gregory Rawrysz Email & Phone Number

Livingston, New Jersey, United States

• Onboarded and delivered exceptional client service to up to 180 clients daily• Managed E-commerce orders from Picking to Delivery including Billing and Troubleshooting• Learned personal preferences of more than 200 clients to facilitate the customers online shoppingexperience• Supervised groups of 30+ team members through the training, advancement and leadership roles• Successfully elevated CRM engagement levels by leveraging software expertise and enhancingcustomer experiences through various stages of system upgrades and updates.• Recognized in 2023 as one of Top 5 E-commerce Leads in a group of 35 Stores within our company

• Strategically locating Clients for both on-premise and off-premise sales in NJ• Organized tastings to communicated and showcase the Spirits brand message through theuniqueness of both the flavor and marketing potential• Utilizing previous bartending and mixology experience to educate customers during private samplingevents.• Educating Bartenders on the Mezcal category and the nuances that make it so distinct from tequilaand why it is such an amazing spirit.

Greater New York City Area

Available for Freelance Projects. Skilled in Portrait and Event Photography. Inquire about real estate and commercial photography.

Linden, New Jersey, United States

• Interacting with customers on daily basis• Training and improving overall staff service• Assisting in de-escalating problems during high volume service time and quickly rectifying customer complaints• Assisting in strengthening communication between staff and clientele• Acquiring high-end and craft liquor selections with cost effective strategies and education• Educating new staff on bar techniques, wine and spirits, and efficient cocktail preparation

Rahway, New Jersey

• Overseeing a staff of more than 20 employees and ensuring excellent professional standards in food handling and bar preparations• Developing techniques to help front-of-house staff better understand cocktail menus and food menus,as well as potential food and liquor pairings• Menu Engineering for both restaurant and bar• Redesigning and streamlining inventory system• Attending distiller masterclasses to enhance understanding and skill with craft and high end spirits• Assisted in new liquor acquisition with strict budget parameters

Linden, New Jersey

• Managed customer concerns and ensured top quality service; personally handled client conflicts during service• Managed all aspects of banquet planning (booking, staffing, customer engagement)• Responsible for purchasing inventory as well as quality control of incoming products• Food preparation in the back-of-house• Helped with employee pre-screening• Menu Development

Education record

Graphic Design And Advertising Design

I have completed Continuing Education courses in graphic design and Advertising design.

Ba, Graphic Design & Advertising Design

Also received a certificate in computer design through the Communications Dept.