Greg Robinson Email and Phone Number

Program Manager and Delivery Operations Leader focusing on top Machine Learning and Infrastructure priorities for the company.

Lead large-scale, product-level change initiatives while also playing a pivotal role in guiding organizational change related to the Agile Transformation within JPMorgan Chase's Credit Card division. Responsibilities encompass people leadership, overseeing a geographically dispersed team of Agility leads, Data Analytics Developers, and Business Intelligence Analysts. Provide strategic thought leadership and drive the seamless execution of transformational goals and business outcomes.

Built and led the Agile Coach Practice at Capital One, delivering coaching, mentoring, and guidance of the organization in delivering outcomes using OKR mindsets, principles, and practices. Collaborated closely with senior leadership to shape strategic direction and enhance outcomes by implementing meaningful and measurable improvements across the delivery system. Championed and drove transformative initiatives with a sweeping impact across 2,000 associates, demonstrating my ability to catalyze organizational change.------• Developed comprehensive agile training curriculum and delivered interactive team-based workshops to 70+ teams and 500+ associates• Implemented a unified team health assessment platform that drove engagement, insights and continuous improvement actions with an average response rate of 90% and 100+ growth items• Implemented a Lead Time Reduction framework across 225+ teams reducing lead time by 12.4%• Empowered, led, & managed a dedicated team of Agile Coaches with a focus on optimizing the system of delivery

Lead high-impact programs in the Retail Bank division driving significant impact to employees and customers, earning recognition by JD Power, including SBA-PPP (CARES Act) and the Data Center Exit program. Led and Managed team of Program and Delivery Leads, fostering a culture of delivery excellence.------•Selected to help lead the SBA-PPP program, helping Small Business Bank & Commercial customers weather the financial impact of COVID-19 and providing 1.2b to customers in need. Capital One ranked #1 in customer satisfaction for PPP according to JD Power•Managed risks, dependencies, timelines, and roadmaps across multiple engineering teams•Led and managed the Data Center Exit program and adoption of Jira Align for centralized Portfolio Management, enabling rich conversations about Product roadmaps, strategic allocation, forecasting, and strategic allocation •Led the company's first pilot adoption of AgilityHealth resulting in the resolution of 90+ growth items and enabling consistent growth of team health and performance across Small Business Banking

Led programs, teams, and initiatives for the Small Business Bank group. Managed a diverse, multi-cultural team of Delivery Leads.------• Formed an Agile Release Train for delivery of key value stream using Scaled Agile practices (SAFe)• Facilitated large-scale program-level release planning sessions with 50+ attendees• Created and managed Roadmap spanning multiple teams used for managing the program• Developed presentations for Executive committee on the status of the program• Part of team that designed & implemented a next generation Software Capitalization process• Helped lead the rollout of Jira to the Small Business Bank group along with training curriculum• Note: ING DIRECT was acquired by Capital One on November 1, 2012

• Contributed fundamental improvements to the tracking of enterprise level Sprint Health metrics• Developed onboarding and training materials for new and experienced Scrum Masters• Spearheaded a new Community of Practice for sharing best practices among Scrum Master team• Managed the successful implementation of ING's first check processing center• Managed the Year-end Customer Tax Reporting project, exceeded Six Sigma results• Developed and managed relationships with key vendors• Coordinated a successful AgilePalooza open-space event for all IT Development staff• Conducted VersionOne training sessions to new employees• Scrum Mastered for two software development teams that worked on core banking systems

• Responsible for the upgrade and deployment of Multi-tier architecture to various hospital systems• Developed MS Project plans for enterprise software deployments• Coordinated and managed release upgrades involving of a global team of software professionals• Developed strategies for the deployment of software and hardware• Selected to participate on a Leadership Development team of high-performers

• Managed sprint backlogs & goals for Database, Hospital Worklists, & User Data software teams• Facilitated Daily Standups, Sprint Reviews, Sprint Planning Sessions, and team processes• Worked with stakeholders to manage feature priorities and the resolution of defects• Exposure to Test Driven Development and development of Acceptance Tests using Fitnesse

• Led team in developing Multi-tier Architecture deployment testing & certification processes• Interacted with customers and stakeholders to align work and expectations• Defined certification entry and exit criteria for team and customers

• Scrum master of various teams in rollout of Quality Center and Build Improvements• Scrum master of team in resolving high-priority Configuration Management audit findings• Developed & programmed a complete end-to-end solution to automate the Siemens Quality Management System, which reduced manual effort by 80% and was adopted as a best practice across Siemens Healthcare• Directed global CM and Environment support teams, created team roles, standards, processes• Aligned Bangalore, Kolkata, & Malvern teams to use centralized metrics reporting application• Created support metrics framework used to measure team goals and performance• Reduced ticket response times by 50+ percent via Agile reporting and improving transparency

• Migrated legacy software from PVCS to ClearCase Version Control System• Responsible for ClearCase UCM administration activities• Developed Perl scripts for policy enforcement within ClearCase • Developed & programmed software / web applications and tools using Visual Basic, ASP, Perl, VBA, and Access• Developed & programmed reporting applications for management using Access and complex SQL queries