Gregory Roby Email & Phone Number

Salt Lake City, Ut, Us

Utah, United States

Greater Chicago Area, Salt Lake City

Lead IT consultant for RobyTech Consulting providing an all encompassing information technology solution for small and medium sized businesses in the Chicago IL, and Salt Lake City UT areas. RobyTech provides remote, and on-site information technology support advising organizations on how best to use information technology in achieving their business objectives.

North Chicago

Customer Support ManagerRecruited, onboarded, trained, and supervised team of 10 customer support employees at service desk with 600+ calls per month, supporting 300+ .onsite employees and 3000+ remote employees with tier 1 supportLed enterprise service team of 5 responsible for tier 2 and 3 support, vulnerability management and remediation of over 7000 systemsPerformed quarterly reviews of 15 employees, driving team members to exceed KPIs by an average of 15%Responsibilities: As a Supervisory IT Specialist (Branch Chief) I am currently responsible for managing the Enterprise Customer Support Branch at the United States Military Entrance Processing Command (USMEPCOM).I lead a branch of IT professionals providing front line support to Headquarters, 65 Military entrance Processing Units and 2 Remote Processing Stations. I am in charge of daily operations of two sections consisting of 15 people. I constantly challenge my agents to provide an amazing user experience for our customers

North Chicago, Illinois, United States

System Development, Software Development ManagerExpertly lead a Team of Software Developers and Business Analysts to deliver high quality projects within required time frame and project scope to achieve units missionI was responsible for directing daily branch operations which included work assignment and review of work in progress, as well as the administrative processes and personnel management functions relative to the staff supervisedApplying project management and system development lifecycle (SDLC) methodologies to the design and implementation of new new software and maintenance of existing software utilized to process applicants through the accession process at USMEPCOMI established guidelines and performance expectations for government staff, and the contract team assigned I clearly communicated these requirements through a variety of means to include email, face to face communication, meetings, scrums, tiger teams, formal employee performance management system, team meetings and personal communicationI was the Technical Working Integrated Product Team Lead responsible for communication, coordination and vision with all external agencies Responsible for reporting to the Defense Accession Data Systems Integration Working Group (DADSIWG)Developed and established policies, guidance, and procedures supporting the successful execution of program objectives,implemented best practices and drove innovation related to emerging technologies to include USMEPCOM MIRS 1.1 a premier DOD Cloud applicationI have evaluated and recommended adoption of new and enhanced approaches to delivering IT services, I was part of the team that initiated the command starting to migrate to Agile IT Projects and DevOpsKey projects under my control as System Development Branch Chief included Headquarters Phoenix Project (Award recognized for Achievement), USR2020 Deployment, CEP, AIX Decommission, and Standup of Riverside Remote Processing Station

Taught courses as assigned by the Dean of Adjunct Faculty and facilitates to promote a meaningful learning of course competencies in the curriculum and proactively support all facets of the online learning environment. Provided career education through learner-centered instruction that enabled graduates to fulfill the evolving needs of the marketplace. Encouraged a culture of learning that values mutual responsibility, diversity, and ethics as well as personal and professional development. Taught students the basics of information technology and the skills needed to support their CTU studies and meet entry-level professional expectations.Courses InstructedInformation Systems Security Information Technology Architecture Security CapstoneSecurity Compliance Security Risk Management Software Assurance Principles of Network Security Fundamentals of Networking Computer Forensics I Business Continuity and Disaster Preparedness Planning Cloud Computing, Privacy and Security Introduction to Information Technology Introduction to Homeland Security/Emergency Management Technologies and App Introduction to Computer Security Building Your Success Strategy Plan Introduction to Computer and Information Literacy Information and Technology Literacy System Integration and Organization Deployment CTU Online University Experience

Hill Afb

IT SpecialistSharePoint AdministratorSoftware License Manager

Information Technology Specialist Transportation Security Administration State of Utah – 07/2007 to present • Provide comprehensive system support, project management, maintenance, and training for TSA. Supports information technology requirements for Salt Lake City International Airport and 5 spoke airports • Performs hardware and software installations and provided high-level customer care, training, and technical support.• Assembles and installs a wide array of computer systems, workstations, and peripheral hardware• Provides additional training and instruction as required for information assurance, computer security and provides guidance in purchasing equipment • Troubleshot and interpreted problems and provide technical support for hardware, software, and other systems• Spearheaded completion of major migrations bringing systems up to date to include Port Authority modems and Cisco routers, Kronos time clocks, CrossMatch Fingerprint Machines, and Dell Laptops

Information Technology Specialist Transportation Security Administration State of Utah – 07/2007 to 10/2010• Provide comprehensive system support, project management, maintenance, and training for TSA. Supports information technology requirements for Salt Lake City International Airport and 5 spoke airports • Performs hardware and software installations and provided high-level customer care, training, and technical support.• Assembles and installs a wide array of computer systems, workstations, and peripheral hardware• Provides additional training and instruction as required for information assurance, computer security and provides guidance in purchasing equipment • Troubleshot and interpreted problems and provide technical support for hardware, software, and other systems• Spearheaded completion of major migrations bringing systems up to date to include Port Authority modems and Cisco routers, Kronos time clocks, CrossMatch Fingerprint Machines, and Dell Laptops

• Provides technical assistance, support, and advice to customers and other users• Troubleshot and interpreted problems and provide technical support for hardware, software, and systems• Creates and manipulates accounts and objects in Active Directory• Monitors group membership policies and ensures proper issuance of file and group permissions• Manage Symantec Ghost Server and provided training for developing and restoring Ghost images• Utilize Symantec Systems Center Console to manage virus definition updates and software upgrades• Performs patch management utilizing Action Request System Remedy Corp and Windows Update• Performs upgrades, repairs, and software loading of workstations

Performs and manages avionics test station functions and activities. Operates, inspects, maintains, programs, and calibrates computer and manually operated avionics test equipment, associated support equipment, and aircraft avionics systems components. Manages integrated avionics activities and complies with directives, policies, and procedures. Analyzes performance and isolates malfunctions of avionics test equipment, SE, and aircraft components. Inspects, maintains, programs, and calibrates avionics equipment, SE, and aircraft components. Maintains, repairs, inspects, or supervises maintenance actions on avionic sensor systems equipment such as infrared detection sets, closed circuit and low light or all light level television, optical cameras, data display sets, infrared mapping sets, videotape and digital recorders, laser target designator, laser receivers, terrain following radar, sensor control systems, and associated support equipment (SE).

Masters Of Science In Management, Information Systems Security

Bachelor'S Degree, Information Technology