Gregory Roby Email & Phone Number

Utah, United States

Greater Chicago Area, Salt Lake City

Lead IT consultant for RobyTech Consulting providing an all encompassing information technology solution for small and medium sized businesses in the Chicago IL, and Salt Lake City UT areas. RobyTech provides remote, and on-site information technology support advising organizations on how best to use information technology in achieving their business.

North Chicago

Customer Support ManagerRecruited, onboarded, trained, and supervised team of 10 customer support employees at service desk with 600+ calls per month, supporting 300+.onsite employees and 3000+ remote employees with tier 1 supportLed enterprise service team of 5 responsible for tier 2 and 3 support, vulnerability management and remediation of over 7000.

North Chicago, Illinois, United States

System Development, Software Development ManagerExpertly lead a Team of Software Developers and Business Analysts to deliver high quality projects within required time frame and project scope to achieve units missionI was responsible for directing daily branch operations which included work assignment and review of work in progress, as well as the.

Taught courses as assigned by the Dean of Adjunct Faculty and facilitates to promote a meaningful learning of course competencies in the curriculum and proactively support all facets of the online learning environment. Provided career education through learner-centered instruction that enabled graduates to fulfill the evolving needs of the marketplace..

Hill AFB

IT SpecialistSharePoint AdministratorSoftware License Manager

• Information Technology Specialist Transportation Security Administration State of Utah – 07/2007 to present
• Provide comprehensive system support, project management, maintenance, and training for TSA. Supports information technology requirements for Salt Lake City International Airport and 5 spoke airports
• Performs hardware and software installations and provided high-level customer care, training, and technical support.
• Assembles and installs a wide array of computer systems, workstations, and peripheral hardware
• Provides additional training and instruction as required for information assurance, computer security and provides guidance in purchasing equipment
• Troubleshot and interpreted problems and provide technical support for hardware, software, and other systems

• Information Technology Specialist Transportation Security Administration State of Utah – 07/2007 to 10/2010
• Provide comprehensive system support, project management, maintenance, and training for TSA. Supports information technology requirements for Salt Lake City International Airport and 5 spoke airports
• Performs hardware and software installations and provided high-level customer care, training, and technical support.
• Assembles and installs a wide array of computer systems, workstations, and peripheral hardware
• Provides additional training and instruction as required for information assurance, computer security and provides guidance in purchasing equipment
• Troubleshot and interpreted problems and provide technical support for hardware, software, and other systems

• Provides technical assistance, support, and advice to customers and other users
• Troubleshot and interpreted problems and provide technical support for hardware, software, and systems
• Creates and manipulates accounts and objects in Active Directory
• Monitors group membership policies and ensures proper issuance of file and group permissions
• Manage Symantec Ghost Server and provided training for developing and restoring Ghost images
• Utilize Symantec Systems Center Console to manage virus definition updates and software upgrades

Performs and manages avionics test station functions and activities. Operates, inspects, maintains, programs, and calibrates computer and manually operated avionics test equipment, associated support equipment, and aircraft avionics systems components. Manages integrated avionics activities and complies with directives, policies, and procedures. Analyzes.

Masters Of Science In Management, Information Systems Security

Bachelor'S Degree, Information Technology