Provided exceptional customer support to end-users, addressing inquiries and resolving technical issues related to the Learning Experience Management software.Collaborated with users to understand their needs and challenges, offering effective solutions and guidance.Conducted comprehensive training sessions for end-users, optimizing their understanding of software functionalities.Maintained clear and proactive communication with users, providing regular updates on software updates… Show more Provided exceptional customer support to end-users, addressing inquiries and resolving technical issues related to the Learning Experience Management software.Collaborated with users to understand their needs and challenges, offering effective solutions and guidance.Conducted comprehensive training sessions for end-users, optimizing their understanding of software functionalities.Maintained clear and proactive communication with users, providing regular updates on software updates, issue resolutions, and best practices.Provided valuable feedback to the development team on user experience and software functionality.Monitored software performance and generated regular reports on system usage, issues, and resolutions.Utilized data-driven insights to make recommendations for continuous improvement. Show less

Provide pre and post sales support of Automated Pharmacy Packaging Systems across Canada ( Pouches (PacMED, PacVISION), Blisters (BlistAssist and VBM):-Act as a key point of contact for technical support needs and inquiries for VBM customers and register them in Salesforce-Analyze, troubleshoot and solve incidents raised by customers in order to ensure proper functionality and operation-Define, communicate and implement action plans to solve incidents remotely or on site (by… Show more Provide pre and post sales support of Automated Pharmacy Packaging Systems across Canada ( Pouches (PacMED, PacVISION), Blisters (BlistAssist and VBM):-Act as a key point of contact for technical support needs and inquiries for VBM customers and register them in Salesforce-Analyze, troubleshoot and solve incidents raised by customers in order to ensure proper functionality and operation-Define, communicate and implement action plans to solve incidents remotely or on site (by visiting customer or by dispatching FST for repairs or maintenance)-Escalate repetitive or unsolvable issues to internal product development team and/or manufacturer-Ensure customer satisfaction and onboarding with new equipment and software solutions-Travel to customer locations to install new VBM equipment and train users on proper operation, maintenance and workflow efficiency-Conduct post install visits for assessment of new issues that cannot be identified or solved remotely as well as retraining of users-Create itinerary and reserve transportation (flights, taxi, car rental, etc), hotel, meals, etc. using company credit card and produce expense report using Concur software after every visit is completed.-Provide brief report of daily activities by email during on site visits-Prepare and maintain test environment to demonstrate equipment to prospective customers Show less

X-Ray software support specialist, served clients remotely and on site in Canada as well as overseas (Shanghai, Hanoi, Saigon, Bagdad, Doha, Madrid, Rabat, Brunei, Lima, Bogota).-Provide pre sales support to Marketing and Sales department by presenting software and equipment capabilities to Latin-American customers, translate or create instructions and/or marketing material.-Maintain functionality of showroom after engineering team tests-Take ownership of issues or enquiries… Show more X-Ray software support specialist, served clients remotely and on site in Canada as well as overseas (Shanghai, Hanoi, Saigon, Bagdad, Doha, Madrid, Rabat, Brunei, Lima, Bogota).-Provide pre sales support to Marketing and Sales department by presenting software and equipment capabilities to Latin-American customers, translate or create instructions and/or marketing material.-Maintain functionality of showroom after engineering team tests-Take ownership of issues or enquiries brought by customers and ensure their satisfaction with their resolution-Take care of all aspects related to customer on-site visits and produce report of all traveling expenses-Create reports of technical issues encountered by customers and provide possible solutions or recomendation to change of design to development department Show less

Continued to work as subcontractor on CITI Financial H.O. and CITI Bank Private Banking Division after DELL lost global support contract

Provided direct Customer Support for Desktop and mobile users on customer premises for CITI Financial H.O. and CITI Bank Private Banking Division.-Direct or remote Windows and application support of employees computers-Re-imaging of desktops and laptops-Escalation to US H.O. control teams of any network or telephone issues experienced on the premises-Interact with service and equipment providers of IT systems and security-Act in behalf of upper management during the… Show more Provided direct Customer Support for Desktop and mobile users on customer premises for CITI Financial H.O. and CITI Bank Private Banking Division.-Direct or remote Windows and application support of employees computers-Re-imaging of desktops and laptops-Escalation to US H.O. control teams of any network or telephone issues experienced on the premises-Interact with service and equipment providers of IT systems and security-Act in behalf of upper management during the consolidation of premises and construction of new server room Show less