Greg A. Email & Phone Number

Raleigh, Nc, Us

As the Sr. Manager of Database Operations and Automation, I lead a dynamic team focused on database operations, reporting, process automation improvements and monitoring. The team is focused on delivering operational efficiency using tools such as SQL Server and SQL Reporting Tools, StoneBranch Enterprise Scheduler, MoogSoft event correlation, Dynatrace Application Monitoring, SPLUNK Log Monitoring, and providing automation best practices and guidance to the Technology Operations function. The Sr. Manager of Database Operations and SRE role will be part of the core overall leadership of the Technology Operations function, and collaborate with peers on strategies, roadmaps and execution of transformational initiatives with Technology Operations.

Columbus, Georgia, Us

• Provides Tier 2 & Tier 3 production implementation and support to the Commercial e-Channel line of business• Provides Tier 2 & Tier 3 production implementation and support to the Retail e-Channel line of business• Maintains the health of related applications, systems, services and devices• Mentors and guides junior team members to become more effective in supporting the business.• Responsible for monitoring, troubleshooting, debugging, performance tuning, as well as provide status reports for the applicable modules within the channel• Provides Software Engineering Development consulting services by leading and participating in the solution development, implementation and project closeout.• Communicates effectively with the business teams and interact with the application development and IT Management Teams• Understands the customer business strategy and goals and ensure that the implemented technology solutions continue to deliver the required business value• Works closely with the Enterprise Architecture group, as well as the NOC, and Infrastructure teams in order to deliver and maintain a stable banking application environment.• Works with Development staff and business units to migrate new and tested code to the production environment.• Establishes policies and procedures pertaining to the development, management, security, maintenance and utilization of database platforms.• Actively involved in stretch assigments which increase knowledge of the business. Past strecth assignments have included participation in contract re negotiations with Tier 1 vendor.

Columbus, Georgia, Us

• Led Team of Application Engineers and Analysts that support the full suite of Production Applications, Enterprise Task Scheduling and Disaster Recovery for Financial Institution• Use ITIL Processes to Manage ServiceNOW Incidents, and Requests for the Production Application Team• Mentoring and Management of Production Application Support & File Transfer Team Members to improve turnaround of Root Cause Analysis, reduce the time of submission and to improve content of RCA’s/Problems• Contribute to Continuous Improvement of the Synovus Problem Management System, ensuring the Team follows and adheres to the Problem Management Process• Continually working with Vendors to ensure they submit concise Root Cause Analysis for impacts due to Vendor Failure• Offering Process Improvement potentials to the Change Board to improve the process and reduce post-change issues.• Ensure all changes follow the Change Management process when initiated by the PAS team, including content, documentation, approvals and closing of Changes• Cross Trained Team so that team members could handle incidents faster to improve the customer experience• Create & Enhance Daily Checks in each Major Application area to pro-actively check for application health, to minimize or prevent impact to the customer• Effectively Communicate with business managers when downstream impact related to incidents or problems is being experienced or should be expected• Contribute to Continuous Improvement of Enterprise Monitoring Strategy for Synovus Financial Corp.

Columbus, Georgia, Us

• Provides Tier 2 & Tier 3 production support the e-Channel lines of business• Maintains the health of related applications, systems, services and devices• Responsible for monitoring, troubleshooting, debugging, performance tuning, as well as provide status reports for the applicable modules within the channel• Provides Software Engineering Development consulting services by leading and participating in the solution development, implementation and project closeout.• Communicates effectively with the business teams and interact with the application development and IT Management Teams• Understands the customer business strategy and goals and ensure that the implemented technology solutions continue to deliver the required business value• Works closely with the Enterprise Architecture group, as well as the NOC, and Infrastructure teams in order to deliver and maintain a stable banking application environment.• Works with Development staff and business units to migrate new and tested code to the production environment.• Establishes policies and procedures pertaining to the development, management, security, maintenance and utilization of database platforms.

• Responsible for day-to-day IT Operations for a 24/7 production facility• Oversee day-to-day IT Operations of two additional retail locations• Development, Hosting & Support of LOB application to track Profit & Loss across organization• Provide desktop support, including installation, troubleshooting and maintenance of PC hardware and all software applications• Establish & Maintain third party vendor relationships• Assist Principal with strategic planning and execution

Au

• Responsible for day-to-day IT Operations for a 24/7 manufacturing facility• Installation, Maintenance & Support of a technically advanced computer network• Installation, Maintenance & Support of highly technical Quality Control tolerance validation equipment• Responsible for disaster recovery planning & execution, including daily backups of critical data• Provide desktop support, including installation, troubleshooting and maintenance of PC hardware and all software applications• Establish & Maintain third party vendor relationships• Assist Principals with strategic planning and execution

Duncan, Sc, Us

• Led a team of IT Engineers & Technicians in support of a geographically distributed organization• Maintained a technically advanced computer network, leveraging VMWARE server virtualization• Provided support to over 300 users at corporate offices, plants, labs and numerous remote sites• Ensured 24/7 uptime at all 17 asphalt manufacturing plants, 2 AC Terminals, 17 asphalt labs• Responsible for disaster recovery plan, including daily backups of critical data• Assisted with the design of the disaster recovery site for the National IT Operations (Greenville, SC)• Directed the development of software to track training, certification and mandated licensing of employees• Provided desktop support, including installation, troubleshooting and maintenance of PC hardware and all software applications• Created and maintained adherence to annual IT budgets• Created IT ROI reports annually, for analysis by Executive Management & Parent Company• Participated in annual Planning Meeting and annual Budget Meeting• Establish & Maintain third party vendor relationships, including MPLS vendor Century Link• Assisted with IT consolidation project to reduce costs and streamline National IT Operations

Atlanta, Georgia, Us

• Acted as liaison between Network Engineering and Cox Business division• Worked closely with Design, Engineering and Construction departments to complete the delivery of fiber optic and coaxial infrastructure to new commercial customers• Coordinated commercial customer activations delivered via wireless and wired solutions• Actively involved in the successful launch of high capacity voice services (PRI)• Provided support to installation technicians during commercial fiber optic installs• Worked closely with customers during and after the turn-up of new data and voice services• Assisted commercial customers during fiber-related outages and with problems inside their LAN• Installed, configured & customized SQL-based SOLARWINDS Orion network monitoring application• Assisted collocation customers with the installation of equipment and establishing data connectivity within the Cox Telecommunications Center

Greensboro, Nc, Us

• Designed, installed & maintained data network for industrial & municipal manufacturing & distribution company, with annual sales of 20+ million USD.• Managed data communications for distributed workforce including remote offices in Atlanta, Savannah, and Alabama, as well as those working from home and on the road. Remote access technologies employed included RPC over HTTPS, Site to Site IPSEC VPN, Client-Server VPN, thin-client delivered applications and web-based email.• Experience with network routing and switching equipment, as well as firewall installation and configuration.• Responsible for all data backup and recovery procedures.• Conducted all hardware and software upgrades• Conducted employee training on technology to enhance employee productivity.• Published and adhered to detailed annual IT budgets.• Designed sales presentations for President and sales personnel

Macon, Ga, Us

• Responsible for maintaining accurate inventory records for all IT Hardware• Developed inventory tracking application that is still in use after 18 years.• Performed IT Support as needed