Field Engineering Services and Repairs with CIJ Industrial Printers in Wire Extrusion/Production Facilities as well as all Food, Beverage, and Other Packaging and Coding/Marking Industries.

Leads On-Site Vendor Technical Service Operations at Financial Processing Sites in the Atlanta Ga. Area. Manages Remotely Multiple Sites Throughout the Southeastern U.S. and Puerto-Rico. Bank of America, Wells Fargo, Chase, and the Federal Reserve.Manages Multiple Service Engineers Providing On-Site Contract Service and Maintenance.BancTec Awards: District Team Supervisor of the Quarter, 4th quarter 2006.Created and Initiated New Standardards-Procedures Specifically for BancTec 3890 Accounts Improving Team, Site, and Machine Performance. Improve Customer Satisfaction, Operational Cost, and Profitability with Above Standards.Travels to Struggling BancTec Accounts throughout the U.S. to Train, Coach and Initiate New Proven Processes.Manages Atlanta Area 3890 On-Site Inventories.Analyses and Interprets Machine Performance Data for Performance Trends. Implements Corrective Action as Required to Ensure Peak Machine Performance.Aligns Technical Skills of Team to Resolve Highly Difficult Technical Issues. Coaches Symptom Replication, Root Cause Analysis, and Routine Practices to Ensure Maximum Up Time.Assists Local Team with Technical Service as Needed.Works Closely with the National Technical Support Team on New Hardware and Consumable Product Issues.Meets with Top Tier Customers on a Regular Basis to Ensure Customer Satisfaction.Prioritizes and Assigns Service Calls as Needed.Assists the District Operations Manager with Annual Performance Reviews, Employee Consultations, Team Meetings, and Employee Interviews as Needed.Assists, Plans, and Collaborates with the District Operations Manager in Managing the District as Required.

Promoted to Recruit, Train, and Develop a Team of Field Service Engineers Throughout the Eastern Half of the United States. Successfully managed $2.2 Million Revenue Target and Corresponding P&L. Managed Operating Costs Under Budget Consistently Year on Year. Created Root Training Standard which Reduced Field Service Warranty Costs by 22% the First Year Implemented. Developed New Equipment Pre-Installation Survey which Increased Installation Efficiency, Cost Reduction of Installations, and Increased Customer Satisfaction. Developed Customer Satisfaction Survey Specific to Domino Field Service Operations.Collaberated with Service Management Peers and HR Department and Created Definitive SMART Goals and Data Metrics to Ensure an Effective Means of Monitoring Service Organization Operation and Individual Technician Performance. Domino Amjet Awards for: Customer Appreciation, Service Manager of the Year, Most Dependable, "What Ever It Takes" Awards.

Lead the Service Operation of the Customer Base and 6 Field Engineers 3 States.Coached Excellent Troubleshooting and Root Cause Analytical Skills Within the Group. Lead Cost Awareness and Cost Control Mindset.Provided Level 3 Technical Expertise on Specific Field Applications, Ink Types, and Substrates.Worked with Local Sales Channels Promoting New Equipment Sales and New Business Ventures.

Traveled Weekly to Install, Repair, Troubleshoot and Train in the Use and Maintenance of Industrial CIJ Ink-Jet, DOD Inkjet, Dot Matrix Laser and Scribing laser Systems used in the Packaging, Production, and Commercial Printing Industries.Developed Loyal Customer Relationships in the Packaging, Manufacturing, and Printing Industries.Used DVM, Oscilloscope, Power Analyzers, Static Test Meters, Hydrometers, and Other Test Equipment as Required.