Greg Small Email & Phone Number

Austin, Texas, United States

Austin, Texas Metropolitan Area

Applying 25 years of software development and delivery experience to the Call Center as a Service Industry to provide leading edge solutions for customer engagement.

Austin, Texas, United States

Austin, Texas Area

- Responsible for the delivery of our obligations to our clients in the Southwest- Manage the Project Management team for Fjord in the Southwest- Provide best practices guidance on delivery methodologies and approaches continually driving towards Agile approaches that emphasize rapid feedback loops- Accountable to the client and the firm for scope delivery on time and within agreed to budget and margin- Participate in go to market activities by providing delivery approaches and ushering solutions through technical and financial governance- Actively participate in and/or lead SOW creation and negotiation with internal and external stakeholders- Manage and mitigate program issues and risks- Provide program accountability and relationship management at the client executive sponsor level- Provide best practices guidance to our delivery teams- Provide Austin Studio leadership through studio operations roles and responsibilities including project staffing, opportunity management and talent pyramid discussions

Greater Denver Area

- Brought on to train the entire organization on Agile/Agile-at-scale ethos and approach- Implemented Scrum on 2 product teams and Kanban on the maintenance and data teams- Taught and then implemented a lightweight scaled agile approach based on SAFe 3.0- Worked with entire organization through multiple quarterly cycles to provide kinetic learning of the decomposition process from strategy->strategic themes->initiatives->Features->User Stories- Continue to work and continuously improve our translation of strategy to actionable, implementable product and architecture deliverables- Act as the scrum master on 4 teams- Own ensuring the delivery of team commitments- product and architecture- Act as the release manager through weekly coordination of planned releases as well as participation and facilitation of deployment windows

Longmont, Co

- Worked with multiple release trains as their agile coach in order to implement best practice based on each team's/train's specific needs- Worked with the other agile coaches to plan and conduct quarterly big room planning- Focused on the Initiative intake process at the director and VP level in order to teach the initiative identification and prioritization process and then helped facilitate quarterly business planning to prioritize work for the next quarter.- Worked with product in order to help decompose initiatives into appropriate features in order to hand work of to product owners

Boulder, Co

Worked along side a number of teams as a servant leader in order to help their internal engineering teams execute on commitments.

Greater Denver Area

Worked as a program manager and Release Train Engineer within the IT organization. I was responsible for the delivery of IT programs that fall within the Agile Framework as well as advocating for implementation across non-agile programs that provide a good match for the methodology. Focused on providing business value to the Sales Enablement organization with the implementation of minimally viable functionality in rapid and repeatable releases.

Fort Collins, Colorado Area

Currently working as a project manager for the implementation of EDI (Electronic Data Interchange) and TMS (Transportation Management System) at a rapidly growing manufacturer of electronic device accessories. Responsibilities include discovery, implementation and on boarding of these systems as well as business processes evolution to ensure adoption and successful usage.

Fort Collins, Colorado Area

Working with a team to implement SugarCRM at OtterBox

Project Manager- SalesForce.com Implementation

CRM, Order Entry, and Order Management Software Development. Managed customer request backlog, requirements generations, and software delivery management.

Program Manager, Operational Readiness, Financial Industry Customer, Phoenix, AZManaged delivery organization readiness to support new technologies within the customer global environment: Developed Program Management Methodology to govern program: IBM Project Management Methodology (World Wide Project Management Methodology) basedDeveloped program definition language for inclusion in customer contract renegotiationDeveloped detailed implementation requirements and solutions to address customer's business requirements Validated customer solutions and provided coordination of IBM support teams in support of the solutions and operational processes.Managed 4 project managers and 5 IT architects to ensure and accomplish Operational Readiness across IBM technical and business teamsManaged customer expectation of deliverables and contractual responsibilitiesManaged vendor relationships with facilities, networking, server, and storage providersCommunicated program status to senior IBM and AXP leaders

Program Manager, AXP Global NT 4.0 Migration, Financial Industry Customer, Phoenix, AZManaged a project office responsible for the migration of the customer global IT environment from NT 4.0 to Windows 2003:Managed a team of 9 project managers, 2 IT architects, and 5 IT specialistsManaged $2.4 million budgetMigrated or decommissioned 1400 servers across all IBM Geographies- EMEA, JAPA, and the AmericasMigrated or decommissioned 800 application and infrastructure functionsCoordinated migration activity with customer project officeDeveloped and implemented program management methodology: IBM WWPMMSingle point of contact for IBM and customers for issue resolutionRegularly briefed internal and customer executive management on program status

Project Manager, Request for Service, Financial Industry Customer, Phoenix, AZManaged customer initiated and IBM internal, revenue generating projects: Managed projects between $500K to $6+million total contract valueProject proposal development and acquisition of customer signatureHelped develop and then delivered upon project scopeManaged scope using risk, issue, and change management based on WWPMMManaged customer expectation and satisfaction with regard to deliverablesDelivered a $6+ million, 12 month, American Express Intranet Content Management Utility UpgradeManaged a $270K fixed price consultant contract and uncovered $13 million in under recovered revenue

Service Delivery Manager, Data Archive Customer, Houston, TXResponsible for the uninterrupted delivery of services to the Viewpointe Archive Services customer and their clientsProvided critical situation management for all customer outagesResponsible for Issue resolution for all customer impacts and outagesDeveloped and reviewed root cause analysis with customer and IBM senior management Developed improved outage resolution process and escalation procedures and implemented them across internal and customer teamsDeveloped and implemented change management process and procedures for weekly environment change processProvided Project Management on new data center implementations

Web Hosting Middleware Specialist, Multiple IBM Customers, Boulder, COProvided customer implementation and support services for web hosted applications in the IBMdata center in Boulder, Colorado:Worked with customer to understand technical needs and engineer e-business middleware solutionsEducated customers on the IBM e-business server farm architecture and functionalityMigrated customer applications from development and/or 3rd party sites into the IBM hosting facilitiesProvided outage resolution and 24x7 support of customer applications

Team Lead- NT Server Support Team, IT Retail Vendor SAP Server Farm, Boulder, CO Managed work direction of a team of 4 server administrators in order to provide 24x7 support ofthe customer server farm: Responsible for the system administration of a 104 server NT 4.0 server farm servicing the CompUSA SAP environmentInterfaced with the IBM SAP Basis Administration to implement environment upgrades and enhancementsManaged daily environment maintenance such as tape back-up, server log review, environment alert, hardware replacement, and outage avoidance24x7 support of customer environment and outage recoveryInterfaced with account and line management to analyze root cause analysis and take corrective action to avoid future issuesManaged environment build-out, upgrade, and enhancement across hardware, network, and OS

Responsible for Texas Gulf Coast sales region for industrial automation and control technologies:Performed outside sales responsibilities to petrochemical, municipal, and OEM customers acrossregion Performed sales presentations to large Engineering and Construction firms across regionPresented at oil and gas, drilling, water, waste water, and network infrastructure trade showsDeveloped customer solutions for complex environmentsNegotiated sales cycle from initiation through contract completion Managed distribution chain for product set: Manufacturer, distributor, contractor, and end-userDelivered end-user education on products and solutions in class-room as well as on-site environments