Greg Small Email & Phone Number

Austin, Texas, United States

Austin, Texas Metropolitan Area

Applying 25 years of software development and delivery experience to the Call Center as a Service Industry to provide leading edge solutions for customer engagement.

Austin, Texas, United States

Austin, Texas Area

- Responsible for the delivery of our obligations to our clients in the Southwest- Manage the Project Management team for Fjord in the Southwest- Provide best practices guidance on delivery methodologies and approaches continually driving towards Agile approaches that emphasize rapid feedback loops- Accountable to the client and the firm for scope delivery.

Greater Denver Area

- Brought on to train the entire organization on Agile/Agile-at-scale ethos and approach- Implemented Scrum on 2 product teams and Kanban on the maintenance and data teams- Taught and then implemented a lightweight scaled agile approach based on SAFe 3.0- Worked with entire organization through multiple quarterly cycles to provide kinetic learning of the.

Longmont, CO

- Worked with multiple release trains as their agile coach in order to implement best practice based on each team's/train's specific needs- Worked with the other agile coaches to plan and conduct quarterly big room planning- Focused on the Initiative intake process at the director and VP level in order to teach the initiative identification and.

Boulder, CO

Worked along side a number of teams as a servant leader in order to help their internal engineering teams execute on commitments.

Greater Denver Area

Worked as a program manager and Release Train Engineer within the IT organization. I was responsible for the delivery of IT programs that fall within the Agile Framework as well as advocating for implementation across non-agile programs that provide a good match for the methodology. Focused on providing business value to the Sales Enablement organization.

Fort Collins, Colorado Area

Currently working as a project manager for the implementation of EDI (Electronic Data Interchange) and TMS (Transportation Management System) at a rapidly growing manufacturer of electronic device accessories. Responsibilities include discovery, implementation and on boarding of these systems as well as business processes evolution to ensure adoption and.

Fort Collins, Colorado Area

Working with a team to implement SugarCRM at OtterBox

Project Manager- SalesForce.com Implementation

CRM, Order Entry, and Order Management Software Development. Managed customer request backlog, requirements generations, and software delivery management.

Program Manager, Operational Readiness, Financial Industry Customer, Phoenix, AZManaged delivery organization readiness to support new technologies within the customer global environment: Developed Program Management Methodology to govern program: IBM Project Management Methodology (World Wide Project Management Methodology) basedDeveloped program.

Program Manager, AXP Global NT 4.0 Migration, Financial Industry Customer, Phoenix, AZManaged a project office responsible for the migration of the customer global IT environment from NT 4.0 to Windows 2003:Managed a team of 9 project managers, 2 IT architects, and 5 IT specialistsManaged $2.4 million budgetMigrated or decommissioned 1400 servers across.

Project Manager, Request for Service, Financial Industry Customer, Phoenix, AZManaged customer initiated and IBM internal, revenue generating projects: Managed projects between $500K to $6+million total contract valueProject proposal development and acquisition of customer signatureHelped develop and then delivered upon project scopeManaged scope using.

Service Delivery Manager, Data Archive Customer, Houston, TXResponsible for the uninterrupted delivery of services to the Viewpointe Archive Services customer and their clientsProvided critical situation management for all customer outagesResponsible for Issue resolution for all customer impacts and outagesDeveloped and reviewed root cause analysis with.

Web Hosting Middleware Specialist, Multiple IBM Customers, Boulder, COProvided customer implementation and support services for web hosted applications in the IBMdata center in Boulder, Colorado:Worked with customer to understand technical needs and engineer e-business middleware solutionsEducated customers on the IBM e-business server farm architecture.

Team Lead- NT Server Support Team, IT Retail Vendor SAP Server Farm, Boulder, CO Managed work direction of a team of 4 server administrators in order to provide 24x7 support ofthe customer server farm: Responsible for the system administration of a 104 server NT 4.0 server farm servicing the CompUSA SAP environmentInterfaced with the IBM SAP Basis.

Responsible for Texas Gulf Coast sales region for industrial automation and control technologies:Performed outside sales responsibilities to petrochemical, municipal, and OEM customers acrossregion Performed sales presentations to large Engineering and Construction firms across regionPresented at oil and gas, drilling, water, waste water, and network.