Oversight of Cooper University Hospital's Parking Facilities and Shuttle Program. Currently installing IP Parking Equipment for two (2) of three (3) garages, two (2)surface lots and two (2)valet operations. Program parking for over 6500 Cooper employees and students along with patient parking. Working in conjunction with the Camden County Improvement Authority and Cooper University for the operation of two of the facilities.

Upon return from Covid closure I was given increased oversight of Hotel Operations in addition to the Parking Operations. This consisted of managing the two (2) towers with a combined inventory of 2767 rooms with a staff of approximately Seventy (70) Front Desk Agents, Union Bellman and the Management team.Participated in the Revenue Management process to achieve our stated KPI objectives as it pertains to our ADR ( Casino,Transient, Leisure And conventions),CPOR and RevPar. Continuously monitored our booking pace, rooms OTB (inventory Status), Rate, Rank and the competitive set of a dozen other properties.The property utilizes Opera, Time Lox, Patron, Hotsos, Rainmaker and MS Shift for Bell Services. In 2020 Mobile Check in was implemented and guest can utilize their phone as a room key or a mobile check in tabletWork closely with the housekeeping and Facilities department to determine clean and vacant status, OOO and OOS rooms. In July 2021 a Charter program was implemented with Sun Country Airlines providing Four (4) flights weekly.

Manage two (2) front door/valet operations, three (3) garages and surface lot parking with a staff of 100 team members. This encompasses over 8300 parking spaces, 340,000 Valet arrivals and 1.7 million self park vehicles in 2022. Current operations utilize CVPS for valet and Infogenesis in self park. In 2022-2023 was finalizing proposals for utilizing new technology for LPR and Mobile Pay to improve the Parking OperationsSelf Park Operations: hiring, staffing, auditing and identifying required maintenance. Worked with ride-share companies on the surface lot to geofence the area averaging 17,000 transactions monthly along with taxi-queue and city transportation services.Limousine operations: work with local providers to provide comped and cash services to Borgata patrons, entertainers and execs. Instrumental in vehicle selection, quality service reviews and conducting RFP's for contractual negotiations.Claim resolution: responsible for yearly safety training, reporting and investigation of all claims, working with repair shop quotes and financial resolution for the guest , company satisfaction as a self insured operation.Company fleet: oversee seventeen (17) company vehicle's from purchasing, maintenance, registration, insurance, EZPass, airport access and eventually asset disposal.