Gregory Ugrin Email & Phone Number

Amangiri, Canyon Point, Utah

Amangiri, Canyon Point, Utah

Las Vegas, Zagreb, & London

Illyria Wellness provides strategic and forward-thinking spa, wellness and fitness consulting for the hospitality, tourism, and health industries. We offer full spectrum consulting including management, development, marketing, and human capital services for emerging as well as established spa and wellness businesses. Our solutions drive transformational results for your guests by incorporating the array of wellness factors, including spa therapies, fitness programs, nutrition development, complementary therapies, high touch customer care, and immersive retreats for both individuals and groups.

Rishikesh, Uttarakhand

• As Director of Spa Training, responsible to drive value of all spa services and meet revenue goals by maintaining the highest quality output. Managed strategy, planning, assessment and delivery of education for a 60+ member team with 2,900 annual session hours. Delivered 1,350 annual training hours, trained new trainers, and managed visiting and vendor trainers. Audited guest feedback to improve outcomes. Owned operational process changes, increasing efficiency and management visibility.• Ran a lucrative Visiting Master program and created new processes for better profitability, competitiveness, and guest satisfaction with applications, vetting, on-boarding, marketing, off-boarding, and feedback. Brought diverse new modalities to Ananda like Holistic Physiotherapy, Sarga Nodywork, Feldenkrais Method, Miobalance, and Havening.• Served as Manager on Duty for the entire Ananda property (including Hotel and F&B) with 3 overnights per month, gaining a diverse array of operational experience.• Collaborated with VP of Marketing to design and develop new packages and individual retreats, including the creation of new treatments, to maximize profitable utilization of staff and property facilities.• For marketing & public relations, was the voice of Ananda, with magazine interviews, columns, road shows and demos for the Ananda collection. Published in Conde Nast, Vogue, GQ, Femina, & European Spa.• First Resident Master for Ananda, offering Intensive Myofascial Repatterning, a signature 2 hour results-oriented therapeutic treatment.

Las Vegas, Nevada Area

For 17 years was trainer and therapist at Qua Baths & Spa and The Spa at Caesars Palace:• As a top-rated therapist, delivered treatments from expansive and evolving menus.• Responsible for training of spa practitioners, delivering intensives on orientation, customer care, protocols, sales, anatomy & physiology, and techniques for new therapists.• Collaborated with Spa Director, Spa Manager and vendors on treatment refinements and menu descriptions.• Educated front desk and concierge for up-selling.• For the Pre-Opening of Qua, designated as Communications Officer, and worked extensively on facilities, spa operations, retail inventory, product inventory, supplies and equipment, dispensary and treatment room setup as well as training practitioners on new menu SOPs.• Assisted in maintaining spa operations.• Awarded commendations for superior customer service and performance excellence. Featured practitioner for TV and promotional events.• Products worked with: Natura Bisse, Pure Fiji, Epicuren, red flower, FarmHouse Fresh, TaraAyurveda, Aromatherapy Associates, Young Living, Sankaya, and many more.-Envelop yourself in Qua’s sprawling, 50,000-square-foot spa grounds that includes a Laconium Room and Crystal Body Art Room. Enjoy the three Roman baths using the ancient healing powers of water and the snowing Arctic Ice Room.AWARD WINNING SPA: Condé Nast Traveler - Top 50 U.S. Resort Spas - 2014 Las Vegas Review Journal - Best Spa - 2015 & 2014 Trip Advisor - Certificate of Excellence - 2015 Trip Advisor 2015 Hall of Fame - 5 consecutive years of winning Certificate of Excellence The Southern Nevada Hotel - Best Spa Concierge Association - 2014

Las Vegas, Nevada Area

For 17 years was trainer and therapist at Qua Baths & Spa and The Spa at Caesars Palace:• As a top-rated therapist, delivered treatments from expansive and evolving menus.• Responsible for training of spa practitioners, delivering intensives on orientation, customer care, protocols, sales, anatomy & physiology, and techniques for new therapists.• Collaborated with Spa Director, Spa Manager and vendors on treatment refinements and menu descriptions. • Educated front desk and concierge for up-selling.• For the Pre-Opening of Qua, designated as Communications Officer, and worked extensively on facilities, spa operations, retail inventory, product inventory, supplies and equipment, dispensary and treatment room setup as well as training practitioners on new menu SOPs. • Assisted in maintaining spa operations.• Awarded commendations for superior customer service and performance excellence. Featured practitioner for TV and promotional events.• Products worked with: Babor, Epicuren, Pure Fiji, Tara Ayurveda, Judith Jackson Essential Oils, etc.

Las Vegas, Nevada Area

As an independent dance and fitness instructor, guided Zumba Fitness and Nia Joyful Movement to a range of class sizes -- from individual instruction to groups over 100 -- at locations including:Gymboree Teacher Training Convention, Las Vegas, NVCity of Henderson Parks & Recreation, Henderson, NVThe ROCK Center for Dance, Las Vegas, NVAbsolute Pilates, Las Vegas, NV

Las Vegas, Nevada

As a massage school instructor, trained the range of massage techniques, anatomy &physiology, biomechanics, draping, ethics, business, safety, sanitation and contraindicationsfor groups of 5-40. Demonstrated massage techniques and sequences, including Swedish, deep tissue, sports, passive and active stretching, aromatherapy, lymphatic, Shiatsu, and energy work. Observed and evaluated students in clinical sessions with the public. Tutored individuals as necessary. Administered and graded exams, both academic and practical.Skills: teaching, training, education, presentation, public speaking, curriculum design, learning & development, assessment, competencies, customer service, sales, spa product expertise, massage therapy, safety, saniation, body mechanics, customer care, energy work, reiki.

United States

As an independent spa consultant and spa trainer, trained spa teams at 3 luxury spas in Lomi Lomi, Hot Stone, and 4 Hands Tandem Massage at:Turnberry Spa in Miami The Aroma Wilshire Center in LAThe New York HiltonMidtown Manhattan.

Las Vegas, Nevada Area

Created production numbers with choreographer and show director; managed performers, gave corrections, made adjustments to meet last-minute, and moment-to-moment needs during shows. Trained all new dancers in show choreography (both male & female). Conducted dance rehearsals; auditioned and cast new dancers. Featured soloist, and “swing” (performing all male dancer roles).

Assistant Cruise Director: leader of passenger emergency muster station, organizedand ran excursions and activities, socializing at all times and events, and hosted shows.Dancer / Performer in production shows.

Certificate Program, Spa Management Program For Spa Directors

Spa Business Education by Raison d'Etre, the education provider for LivNordic and Six Senses Spas. This Spa Management Certificate Program.

Certificate Program, Massage Therapy/Therapeutic Massage

540 hours of top-rated, nationally accredited massage therapy education under the supervision of an osteopathic doctor on the path.

Bfa, Theater Dance

Bachelor of Fine Arts degree in Theatrical Dance from the acclaimed University of the Arts, with emphasis on: choreography, ballet, jazz.