Greg Hansen Email & Phone Number

Restructured exec leadership team, product offerings and go-to-market approach to deliver over 50% EBIT growth for last three years. Lead successful divestiture of Hospice business to Humana. Erased all debt and have paid 4.8X to investors. Care Services, LLC is owned by New Capital Partners and is the parent company of MedCallRx, InMedRx, GeriScriptRx, Hospice Pharmacy Solutions and Complete Delivery Solution. Together, the Care Services family of companies provides pharmacy benefit management and last mile delivery solutions to long-term care and institutional pharmacies, hospice providers and correctional facilities nationwide.Operating around-the-clock, the company provides continuous support to customers to help ensure that their patients receive quality care in a timely manner. Regardless of which Care Services company delivers the service, clients can expect the highest level of support, clinical consultation and daily interactions with account managers and customer service representatives.Care Services supports more than 1,000 clients nationwide with a network of more than 70,000 retail pharmacies and 3,000 courier partners.

Us

Full P&L responsibility for the Home Delivery Pharmacy assets and business inside the OptumRx PBM. Responsible for all aspects of strategy development and enterprise functional execution to drive profitable growth. Drove 25% top line and 62% bottom line growth over 3 years.

Arlington, Virginia, Us

Managed all customer and market facing functions including sales, business development, installation, activation, account management, technical support and quality/process improvement. Delivered top and bottom line enterprise growth and oversaw the entire customer experience across the enterprise including overall satisfaction, strategic alignment and (Bain) Net Promoter Score. Directed all functional needs across the organization in the achievement of growth and customer satisfaction. • Achieved 500% in revenue growth over 4 years in emerging products and markets.• Drove dramatic network growth through establishing an enterprise-wide focus on clinical user activation.• Drove cultural transformation across the enterprise to focus on competing to drive growth.• Created and executed on the vision of customer evangelism through reversing a negative NPS to 54 in 3 years by implementing Six Sigma principles and creatively engaging our customers throughout the year.

Synthesized and distilled overall business strategy to drive operational results, growth and improved profitability. Specifically drove pharmacy operations, dispensing, clinical support, customer service, and IT development. • Led the effort to integrate Accredo with Curascript after the acquisition of Medco.• Championed complicated, cross-functional opportunities that generated over $20M in EBITDA.• Consolidated and prioritized the business plan to focus on key strategies for growth.• Recovered and stabilized struggling relationships and coordination across operational functions.

Oversaw all functions (outside of finance and clinical support) for this division of Medco dedicated to the relationship with UnitedHealth Group. Responsible for sales, account management, product and marketing strategy and all custom product and IT development. Delivered net new growth, profitability and customer satisfaction. • Grew the UHG relationship from less than $6B to over $12B in total revenue.• Droves sales through navigating a complicated partnership with UHG counterparts.• Facilitated role as acting President for over a year during a medical LOA.• Received Chairman's award twice; recognized as a top-performing leader.

Started as a customer service manager in a home delivery pharmacy, promoted 4 times and relocated twice during a 9-year tenure. Successfully started a new call center as VP/GM while simultaneously maintaining 12 home delivery pharmacy service teams. Ensured operational excellence, quality, and cost for a staff of 1200 employees nationwide.

Master Of Business Administration (M.B.A.), Finance And Mis

Bachelor Of Science (B.S.), Finance And Economics