• Support United States Patent and Trade Office Task Order Managers in the creation, and modification of Task Order level artifacts, reports and presentations, using the USPTO Vendor Management Division (VMD) guidelines/best practices and templates. • Perform Task Order Manager responsibilities and tasks as outlined in USPTO’s Acquisition Lifecycle, Vendor Management Division (VMD) guidelines/best practices and the SDLC’s Project Management Responsible / Accountable / Consulted / Informed (RACI) chart and in conjunction with the assigned Government COR or Division Director support Task Order Managers perform Pre and Post award activities.

 Support the United States Patent and Trade Office (USPTO), Office of the Chief Information Office (OCIO), IT Liaisons within the Administrative and Policy Portfolios by providing necessary facilitation support for the SDLC of projects within their business programs. As well as review of IT related projects and investments within other business areas / portfolios to ensure awareness and integration as appropriate.  Provide support during the annual IT planning process to ensure the IT Liaisons have a complete understanding of the process and related schedule. Update required information such as Business Plan alignments, Portfolio Goals and Objectives and project attributes. Assist IT Liaisons develop CIDPs for program-specific investments by coordinating with Portfolio Managers, Program Managers and OCIO support staff to complete the required documentation and follow the required process. Assist the IT Liaisons coordinate with the assigned Portfolio Manager(s), Program Manager(s), Division Director(s), Project Manager(s) and Technical Lead(s) as necessary to identify and mitigate any potential roadblock to project success for their business needs. Assist each IT Liaisons perform weekly reviews of program specific projects to better understand milestones, risks, issues, delays, and successful deployments.

PROJECT MANAGER, INFORMATION SYSTEMS MANAGER (2003 – 2015) Develop and implement project plans to achieve organization objectives as defined in project charter for a global organization. Expertly develop project plans and scope definition. Managed project lifecycle across all aspects of IT implementations.  Improved organization process efficiencies by 50% as a result of IT project implementations. Equipped organization with solutions that improved internal communication 45% reduced production errors 70% and increased overall customer satisfaction rating 75%.  Excelled in the management of project teams and ensuring project objectives are met. Implemented successful team-building initiatives that produced a collaborative and productive working environment. Expertly demonstrated conflict resolution as needed in areas of personnel, strategic issues and or scope creep. Monitor and control the work related to product/service/results are meeting the stated project objective. Created project schedule and budgets. Developed and implemented change management systems.  Expertly managed and controlled schedule and budget, delivering successful projects that meet objectives, on time and on budget, as defined by customer acceptance criteria. Identified and allocated resources, performed risk analysis, mitigation and risk management.  Planned, evaluated and implemented communication and reporting methods, implemented training programs, and managed stakeholder expectations.  Expertly directed IT operations, project management, network administration, network security, data backup and recovery, email administration, database administration, customer relationship management (CRM) administration, applications support, workstation support, mobile device support, and remote services.

 Computer operations specialist tasked with orchestrating and providing desktop support for entire company. Monitored systems for resource conflicts, assessed and corrected any issues related to data backups, and procured all computers and related equipment.  Expertly troubleshot computer issues by developing and implementing quick and effective solutions. KEY ACCOMPLISHMENTS:  Led all new computer installations and recommended and facilitated various upgrades and improvements, ensuring computers and related equipment were consistently performing at optimal levels.  Demonstrated ability to communicate clearly and professionally with a wide variety of people. Proved skills in managing multiple assignments simultaneously, all while showcasing strict attention to details. Promoted to Information Systems Manager