Greg Ramsey Email & Phone Number

San Antonio, Tx, Us

San Antonio, Tx, Us

San Antonio, Tx, Us

San Antonio, Texas, Us

Reporting to Sr VP Information Technology. Accountable for strategic direction of infrastructure services along with operational service, support and delivery of mission critical systems for Harland Clarke. This includes infrastructure oversight for mainframe systems, Unix and Windows servers, middleware applications, storage, backup, network, firewalls, telephony, desktops, remote support for sales, plants and contact center, all company databases, disaster recovery and corporate data centers. Oversee supplier relationships for all IT infrastructure. Ensure appropriate technical architectures were available to meet the needs of the business areas and their respective customers.

San Antonio, Texas, Us

Leader of eCommerce Development Team, delivering IT projects for the retail division of Harland Clarke. Team developed stationery solution for www.walmartstationery.com helping to fuel transformation of business from check revenue basis to alternative print revenue sources. Additional responsibilities include the oversight over customer satisfaction survey development team which delivered new survey development platform. Leader for the off-shore development and SQA team.Key Achievements:• Delivered multiple releases with new functionality for www.walmartstationery.com.• Deployed web-based survey tool to customer base reducing setup cycle times.• Integrated off-shore development and SQA teams into Retail Channels development lifecycle.

San Antonio, Texas, Us

Reporting to HCHC CIO and President of Scantron, a HCHC company. Member of the Scantron Leadership Team which manages the Scantron organization, defining strategies, setting company level goals, measuring financial, people and project results. Leader of the product development group, accountable for the delivery of new product releases, product architecture roadmaps, quality assurance, professional services, project management office, implementation training and custom customer development. Developed relationship with offshore product development supplier to deliver new customer survey development tool on time and on budget. Developed proposal to key customer to deliver new medical device tracking software in order to retain business. Implemented PMO process within Scantron. Developed monthly service review forum in order to perform an on-going assessment of the quality of the IT processes.

San Antonio, Texas, Us

Reporting to CIO, Vice President, Information Technology. Accountable for service, support and delivery of mission critical systems for Harland Clarke, including infrastructure oversight. Enterprise systems included the enterprise ERP and Business Intelligence systems across multiple companies within the HCHC umbrella. The technology base included various products SAP, Oracle and Microsoft. Oversaw conversion from PeopleSoft to SAP after major acquisition. Delivered customer facing BI portal which reduced our operational costs and improved our delivery time. Assumed leadership for internal IT department of HCHC company, Harland Financial Services, as first step into HCHC IT shared services model. Engaged HFS leadership on IT project approvals and IT service level definitions. Delivered new CRM system using MS Dynamics to HFS customer support areas to enable consolidation across HFS support organizations.

San Antonio, Texas, Us

Reporting to CIO. Manage SAP ERP, Business Intelligence, Data Warehousing and Domino Collaborative Workflow application groups.

San Antonio, Texas, Us

Reported to CIO. Accountable for service, support and delivery of mission critical systems for Clarke American, including Infrastructure oversight for mainframe systems, mid-range Internet systems and servers, Cisco network, , Avaya telephony, all company databases, Help Desk, Desktop Support, Security, Disaster Recovery, Change Management, Operations and Corporate Data Center. Also Oversaw supplier relationships for all IT infrastructure. Assured appropriate technical architectures were available to meet the needs of the business areas and their respective customers. Aligned service and support processes with ITIL best practices. Prepared IT Strategy infrastructure plan that was aligned with the business vision. Directed staff of fifty-one with six managers. Managed infrastructure and personnel budget in excess of 10M.

San Antonio, Texas, Us

Oversaw the Help Desk, Desktop Support, Operations, Security, Disaster Recovery and Change Management areas. Implemented process improvements in Desktop support that decreased ticket cycle time, decreased ticket backlog and improved customer satisfaction. Initiated TruSecure perimeter certification of websites. Oversaw changes to Operations staffing that reduced overtime expenses while improving service delivery of Operations area. Developed and monitored performance measurements for Help Desk (Average Speed of Answer, Abandon Call Rate and Percent of First Call Resolution), Desktop Support (Days Outstanding for Problem Tickets and Service Tickets) and Operations (Jobs ran, reports printed, on-time delivery of reports). Directed staff of twenty-seven with three managers. Set standards for incident tracking and reporting and managed ticket software application.

Phoenix, Az, Us