Gregory Zingler Email & Phone Number

Kennewick, WA, US

US

• IS Incident Commander; - Incident Management: Lead the response to IT incidents, ensuring swift resolution and minimal disruption to operations. - Emergency Response: Coordinate emergency response activities.
• IS Change Manager; - Change Management: Develop, implement, and enforce change management processes and procedures for IT systems and infrastructure. - Risk Assessment: Assess risks associated with proposed changes and.

Las Vegas, Nevada, US

• Providing technical support for the Airport and Airline Systems:
• Managing PC service and deployments using AD, DNS, DHCP, MDT, WSUS, and other tools.
• Keeping systems updated with recent patches, drivers, BIOS, firmware, and misc software updates.
• Resolving issues with hardware and software with other in-house IT groups, and well as vendor IT groups for hardware, platforms, and airline systems.
• Assisting system technicians with issues that may extend beyond SLAs.
• Supporting Kiosk for use throughout the airport.

US

• Major Incident Management and Response
• Focus on process improvement to DNS, SSL, Managed Events, and Incident Response
• Training and documentation of processes for Operations Center Technicians

US

• SSL & DNS administration
• Major Incident Response
• All previous responsibilities of Operations Center Technician

US

• Network, server, & application monitoring and support:
• Ensuring continuous operation of systems vital to patient care and staff needs.
• WAN / LAN monitoring for outages and possible service interruptions.

• Technical support for users and systems, including but not limited to:
• Windows Applications, POS, Gaming Systems, PMS, & Digital Signage
• Solarwinds Web Help Desk
• Server maintenance and support, including updates and software upgrades.
• Writing support documentation.
• Training new IT staff in systems and procedures specific to the property.

Signal Hill, CA, US

• Hardware and software support, and configuration for desktops, laptops, and phones.
• Working with Windows 7, Windows Server 2008 – 2012, Android, and Apple iOS.

Alpharetta, Georgia, US

• Installation, configuration, and deployment of InfoGenesis POS.
• Basic server installation and configuration, Windows Server 2003 - 2008, Windows Server 2012 for Hyper-V.
• Setup and deployment of POS hardware, including IBM/Toshiba, PAR, J2, Epson, Symbol/Motorola, and others.
• Training end-users of InfoGenesis POS and configuration via Universal Desktop.

Las Vegas, US

• Level 2 Help Desk support for users, troubleshooting more complex issues with hardware and software, working with vendors when needed.
• Building hardware quotes based on requirements of the property, departments, and users.
• Worked with vendors from CDW, SHI, HP, Epson, Agilysys, Dell, and others.
• IT Support Specialist 1 & IT Support Technician responsibilities (see below).

Las Vegas, US

• Level 1 Help Desk support for users, troubleshooting most issues with hardware and software, working with vendors when needed.
• Creating, maintaining, and terminating user accounts in Active Directory
• IT Support Technician responsibilities (see below)

Las Vegas, US

• Supporting 500+ workstations, 80+ servers, and 200+ point-of-sale terminals in deployment, maintenance, and repairs.
• Installation and configuration of software, including Windows XP - 7, Microsoft Office 2003-2010, IGT Gaming applications, InfoGenesis, and others.

Bachelor Of Science, Information Technology

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities