Gregory Zingler Email & Phone Number

Kennewick, Wa, Us

Us

• IS Incident Commander; - Incident Management: Lead the response to IT incidents, ensuring swift resolution and minimal disruption to operations. - Emergency Response: Coordinate emergency response activities, prioritizing critical incidents based on impact and urgency. - Team Leadership: Direct and motivate cross-functional teams during incident resolution efforts. - Communication: Maintain clear and proactive communication with stakeholders, including management and affected users. - Documentation: Ensure thorough documentation of incident details, actions taken, and outcomes for post-incident reviews. - Resource Management: Allocate resources effectively to support incident response efforts. - Policy Adherence: Ensure compliance with IT policies, procedures, and regulatory requirements throughout the incident response process. - Continuous Improvement: Implement improvements to incident response processes based on lessons learned and feedback.• IS Change Manager; - Change Management: Develop, implement, and enforce change management processes and procedures for IT systems and infrastructure. - Risk Assessment: Assess risks associated with proposed changes and develop mitigation strategies. - Documentation: Maintain accurate documentation of change requests, approvals, and implementation details. - Review and Approval: Review change requests for completeness, feasibility, and compliance with IT policies and standards before approval. - Incident Prevention: Identify and implement measures to prevent incidents resulting from changes. - Training and Awareness: Provide training and awareness programs to stakeholders on change management processes and best practices.

Las Vegas, Nevada, Us

• Providing technical support for the Airport and Airline Systems: ◦ Managing PC service and deployments using AD, DNS, DHCP, MDT, WSUS, and other tools. ◦ Keeping systems updated with recent patches, drivers, BIOS, firmware, and misc software updates. ◦ Resolving issues with hardware and software with other in-house IT groups, and well as vendor IT groups for hardware, platforms, and airline systems. ◦ Assisting system technicians with issues that may extend beyond SLAs. ◦ Supporting Kiosk for use throughout the airport.• Understanding and supporting IATA standards for CUPPS and CUSS compliance.• Training airline systems technicians in procedures and service where needed.• Documentation of common procedures (SOP), technical findings (KB), and keeping existing documentation updated.

Us

• Major Incident Management and Response• Focus on process improvement to DNS, SSL, Managed Events, and Incident Response• Training and documentation of processes for Operations Center Technicians

Us

• SSL & DNS administration• Major Incident Response• All previous responsibilities of Operations Center Technician

Us

• Network, server, & application monitoring and support: ◦ Ensuring continuous operation of systems vital to patient care and staff needs. ◦ WAN / LAN monitoring for outages and possible service interruptions.

• Technical support for users and systems, including but not limited to: ◦ Windows Applications, POS, Gaming Systems, PMS, & Digital Signage• Solarwinds Web Help Desk• Server maintenance and support, including updates and software upgrades.• Writing support documentation.• Training new IT staff in systems and procedures specific to the property.

Signal Hill, Ca, Us

• Hardware and software support, and configuration for desktops, laptops, and phones.• Working with Windows 7, Windows Server 2008 – 2012, Android, and Apple iOS.

Alpharetta, Georgia, Us

• Installation, configuration, and deployment of InfoGenesis POS.• Basic server installation and configuration, Windows Server 2003 - 2008, Windows Server 2012 for Hyper-V.• Setup and deployment of POS hardware, including IBM/Toshiba, PAR, J2, Epson, Symbol/Motorola, and others.• Training end-users of InfoGenesis POS and configuration via Universal Desktop.

Las Vegas, Us

• Level 2 Help Desk support for users, troubleshooting more complex issues with hardware and software, working with vendors when needed.• Building hardware quotes based on requirements of the property, departments, and users.• Worked with vendors from CDW, SHI, HP, Epson, Agilysys, Dell, and others.• IT Support Specialist 1 & IT Support Technician responsibilities (see below).

Las Vegas, Us

• Level 1 Help Desk support for users, troubleshooting most issues with hardware and software, working with vendors when needed.• Creating, maintaining, and terminating user accounts in Active Directory• IT Support Technician responsibilities (see below)

Las Vegas, Us

• Supporting 500+ workstations, 80+ servers, and 200+ point-of-sale terminals in deployment, maintenance, and repairs.• Installation and configuration of software, including Windows XP - 7, Microsoft Office 2003-2010, IGT Gaming applications, InfoGenesis, and others.

Bachelor Of Science, Information Technology

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities