• Initiated a Human Resources function transforming a compartmentalized campus into an orchestrated managerial Center of Excellence where managers and employees moved from surviving to thriving• Implemented strategy to initiate Human Resources function and integrate operations leading to the creation of a Human Resources Center of Excellence serving four colleges• Developed diversity training linking external recruiting, succession planning and employee engagement with youths, former inmates and differently abled persons designed to integrate into the workforce • Drove student loyalty by framing the Employee Experience lens resulting in lower attrition rates, improved morale and streamlined processes• Implemented Service Excellence, a service-oriented philosophy placing emphasis on ensuring employees have the right tools and faced with predictable environments resulting in attainable goals• Developed an experiential training culture highlighting compliance and employment law resulting in increased promotion across university systems• Designed strategy to revitalize Human Resources functioning resulting in greater collaboration among campuses, improved relationships between office functions and shared responsibility, cross training and improved efficiencies

• Partnered with University Human Resources to develop and integrate functionalities across the university system such as Talent Acquisition and Management, Employee and Labor Relations, the Office of Employment Equity, among others• Introduced Standard Operating Procedures designed to improve efficiencies by providing a structure to management to on which they could strategize and adapted a culture that was fatigued and change weary by delivering to 1500 employees and managers timely, relevant, and actionable service and information• Provided office services with minimal staffing to include all aspects of the Human Resources function, including recruitment, on-boarding, labor relations, employee relations, performance management, benefits administration, compliance, visa administration and training• Developed and implemented management principles and accountability for a population of 1500 full and part-time employees through effective collaboration and training to drive employee loyalty and thus student, alumni and community loyalty

• Drove the revitalization of the Human Resources function on campus through collaboration and relationship building achieved by establishing firm lines of communication with leadership, training and developing the team, and building trust with the employee population by initiating a service culture• Directed the work of all benefits administration and strategized with brokers to improve the health and welfare package offered minimizing employer costs and preventing a cost increase to employees.Redesigned the employment component by reducing costs, increasing efficiencies and improving the applicant mix while slashing time to hire in half• Developed the operations management team’s expertise in topics ranging from behavioral interviewing and compensation strategy to problem resolution and employee engagement resulting in increased productivity, lower turnover and improved relationship between management and employees

• Established and directed the human resources function for a start-up firm of up to 900 employees specializing in hospitality management and golf courses for seven golf destinations across four states• Implemented all HR policies and procedures in collaboration with the operation and worked with brokers and CEO to negotiate benefit plans and rate structures for full-time employees• Designed and implemented the on-boarding process for the company, including interviewing process, orientations, and training for all positions ranging from C-level to entry level• Ensured corporate presence remained positive and consistent by establishing an effective relationship with all properties and leadership during this time of tumultuousness

• Through dedication and loyalty, achieved upward mobility to a directorship position; collaborated with the local executive leadership as well as the corporate offices to operate the Human Resources function in this dynamic environment • Worked to improve managerial knowledge and used best practices to create managerial excellence that strove to decrease costs, increase employee knowledge, skills and abilities and loyalty by driving a predictable work environment in which people understood the strategies and mission and thus the formula for success