Home renovation and reseller

Established all product strategy for Medsphere’s business goals. Created, managed, and maintained the product roadmap, backlog, and sprint planning of 250+ features and enhancements.Designed procedures and templates for writing requirements, documentation, and training which increased company and consumer product knowledge and lowered support calls by 27%.Directed the sun-setting and migration of customers from a legacy EHR product to a new cloud-based product which decreased operational costs by more than 25%.

Spearheaded the design and development of new iOS and Android apps to allow patients to complete digital forms, resulting in a 52% increase in user adoption within the first year.Implemented multiple patient engagement product features which generated over $2 million in new revenue.Utilizing customer research and cross-functional collaboration I established a long-term product roadmap aligned with business goals.Implemented a product feedback and surveys feature to guide future development and established a positive satisfaction rate of 92%.

Launched a Dive Shop Locator to allow people to connect with dive shops and dive sites, which increased store traffic and sales by 20%.Coordinated efforts with our global offices to migrate newly designed PADI.com to a new CMS and deliver localized experiences, which increased efficiency and reduced navigation time by 70%.Prioritized features based on value to the customer vs. effort required to build them by designing user stories regarding business requirements in partnership with 150+ stakeholders.

Developed AdvancedPatient product that generated over $1M in new product revenue for 2015.Designed the Clinical Patient Engagement product strategy based on customer needs and business goals.Created iOS app to connect physicians with patients improving customer satisfaction 20%.

Collaborated with customers to ensure the health benefits system is configured to their specifications.Documented system changes, reviewed change controls and provided time and feasibility estimates.Transitioned customers through configuration, testing, and production. Identified and implemented change controls for customer configurations.Mentored new implementation consultants as a subject matter expert.Coordinated with the project manager to ensure all updates were completed within scheduled timelines.

Implemented customers benefits administration rules within ADP's administration system.Coordinated year over year benefits systems updates.Documentedand implemented new processes and procedures to improve systems processes.