▶︎ Oversaw 15+ engineering projects focused on implementing quality assurance tools and practices into the product engineering process, developing quality strategies aligned with organizational objectives, and supporting $10.4MM+ in monthly revenue. ▶︎ Supervised 11+ QA engineers across 4+ global technical teams as the Head of Quality Assurance, driving efficiency improvements while providing development opportunities for the department to support a 91% retention rate.▶︎ Developed innovative solutions to expand in-house Python/Appium/BrowserStack automation framework and increased automated regression coverage from 26% to over 85% of regression tests.▶︎ Spearheaded enterprise-wide unit testing initiatives to improve coverage by 1100% while reducing bugs by 67%, partnering with 14+ key stakeholders to ensure project outcomes aligned with business priorities.

▶︎ Led a suite of 6+ quality improvement initiatives to mitigate risks and improve efficiencies across various business functions, leveraging lean and agile methodologies to drive quality strategies and exceed KPI metrics by 150%.▶︎ Managed communications quality engineering teams for Calling, Messaging, and Wireless mobile app software features serving 2.5 million daily active users.

▶︎ Built a Quality Assurance team from 0 to 4+ QA technicians across 2 product engineering teams, developing and implementing new SOPs from the ground up to drive quality initiatives for an organization valued at $11B+.▶︎ Developed a multi-platform automation framework for the organization’s mobile apps to exceed test coverage of 90%, establishing quality metrics aligned with business goals which resulted in achieving sprint n-1 delivery of tests.

Engineering Manager (2018 – 2020)▶︎ Managed the architecture and development team of 10+ engineers and technical associates, implementing strategic product plans with an emphasis on security that helped exceed 120% of vulnerability goals.▶︎ Led a major business merger while driving 100% of project roadmaps aligned with product objectives, improving app storing ratings from 3.1 to 4.7 stars and being recognized as a “top 3 paid business app” for 2+ consecutive years.Director of Quality Assurance (2014 – 2018)▶︎ Supervised a global team of 2 managers and 30+ quality assurance (QA) engineers with a retention rate of over 90%, defining and implementing performance, scalability, and reliability testing for 8+ products and technology stacks.▶︎ Launched a new web application security program that drove 25+ quality improvements to achieve OWASP Top 10 compliance, spearheading quarterly presentations to proactively communicate bugs to 50+ peers and executive leaders.Senior Manager, Quality Assurance (2011 – 2014)▶︎ Oversaw the engineering team’s transition from Waterfall to Agile and Scrum which increased web and app release cadence from 2 months to 2 weeks, training 8+ QA technicians to become automation engineers.

▶︎ Directed a series of technical projects for a team of 5+ QA engineers and 6+ offshore engineers, analyzing industry trends to develop and launch 2+ major product lines that achieved proxy device market leadership in less than 2 years.