Greg Pickens Email & Phone Number

Clarendon Hills, IL, US

Oceanside, CA, US

Chicago, Illinois, US

• Incorporated, supplied, cooked, and ran a Texas style BBQ catering and delivery restaurant
• Developed and maintained the website: www.pickensplace.com
• Developed business relationships throughout the city with individuals, business owners, and government officials
• Created marketing strategies to track existing and new customer base
• Developed a relationship with the public by providing the best BBQ in the city and by managing and employing staff from various backgrounds of skills, work experience and ethnicity

• End to end strategy creation, execution, management, and measurement
• Create and implement content and learning paths for 1st and 2nd level customers
• Utilize resources, outside of the training department, to complete all projects on time and within budget
• Restructure ILT program to match customer needs analysis
• Create in house troubleshooting and maintenance video program
• Develop virtual reality training program for top 5 boiler systems

Albuquerque, New Mexico, US

• Create learning and development team from scratch to create and deliver world class training to all associate and manager levels
• Define, create, and implement the training strategy and 3 year plan while aligning to the overall company strategy
• Create complete learning path for inside and outside sales, increasing revenue by 7% in one quarter
• Create immersive eLearning path for all new associate levels including receiving, shipping, counter sales, and more
• Create leadership learning path for managers and executives reducing turnover by 9% in one quarter
• Define P&L for the learning and development team and work with office of the CFO to implement

Round Rock, Texas, US

• Defined, alongside key stakeholder leadership, the career and certification path for sales engineers, front line agents and technical trainers
• Defined and created a Standard Operating Procedure for client and enterprise delivery that reduced content creation time by 15%
• Led all quarterly business reviews and bi-weekly updates to executive stakeholder leadership and C-level executives
• Created and maintained quarterly road map for all training initiatives with bi-weekly update meetings to stakeholders
• Designed and delivered custom leadership training for stakeholder managers and executives that increased ‘Team Satisfaction’ by 11% in one quarter
• Managed a team of 25 in 4 US locations and 2 global locations

Woodinville, WA, US

• Worked cross-functionally with our key stakeholder to create and implement software rollout process to maintain less than 3 versions in the field
• Implemented ADDIE processes for content design
• Developed and implemented processes for internal certification of trainers
• Developed brand imaging standards for new and existing content
• Managed and maintained development and installation of new product in the field
• Managed 10 trainers in 3 US locations

• Trained OEM partners (Dell, HP, Fujitsu, etc.) on their respective software and hardware technologies
• Trained OEM enterprise customers on systems management software
• Trained ‘Emerging Countries' class for developing countries in SAN configuration and management
• Learning and development consulting for enterprise customers. (Altiris, VMware, Symantec)
• Courseware development for OEM enterprise partners
• Custom courseware development for enterprise customers

Baltimore, Maryland, US

• Managed multi-million dollar projects using the PMBOK set of standards.
• Reported to executive management with project details and recommendations to ensure consensus in the decision making process.
• Maintained project status and resolve all issues regarding budget, schedules, and timeline.
• Developed training curriculum for internal technical training classes.
• Delivered technical training for internal employees.

Round Rock, Texas, US

• Trained 700+ enterprise customers per year on hardware troubleshooting, systems management software and internet security which includes 70% travel.
• Maintained a 6.8 out of 7.0 overall Customer Experience level.
• 'Subject Matter Expert' for Hardware Maintenance and Systems Management classes.
• Delivered 'Train-the-Trainer' sessions for new instructors and new or updated material.
• Managed and lead new and existing training and courseware related projects including all phases of project management (Planning, Execution, Control and Support).

Master Of Business Administration (M.B.A.), Technology Management

Bachelor’S Degree, Information Technology

Bs, Computer Science