Create alignment across teams to ensure predictable, consistent delivery of solutions that provide the most valuable customer experiences

The Sport of Change - we provide Program /Project management functions with a keen focus on Organizational Change. There is constant change and HOW we manage it absolutely impacts our happiness, and achievement of our goals.

• Launched full IT infrastructure and Business / IT software within a 24-month period into two new (greenfield) and one existing (brownfield) manufacturing plant environments.• Reduced PM resource needs by 75% by directing as many as 10 simultaneous projects, 100+ stakeholders, and 2 OEM customer groups, covering IT Infrastructure, Manufacturing systems, and Financial systems.• Achieved on-time delivery and exceeded expectations of budget management by achieving the overall project… Show more • Launched full IT infrastructure and Business / IT software within a 24-month period into two new (greenfield) and one existing (brownfield) manufacturing plant environments.• Reduced PM resource needs by 75% by directing as many as 10 simultaneous projects, 100+ stakeholders, and 2 OEM customer groups, covering IT Infrastructure, Manufacturing systems, and Financial systems.• Achieved on-time delivery and exceeded expectations of budget management by achieving the overall project costs 10% below budget.• Introduced and executed a communication strategy to align program, plant, and project teams. The weekly events enabled immediate reaction to scope changes, complete transparency of program status, issues, and risks, and greater confidence and trust across the team.• Collaborated with Regional PMO and Global Governance / Quality to restructure IT Program Management methodologies, processes, and documentation. Reduced documentation redundancy by 15%, reduced quantity of meetings by 50% and enabled the team to focus on project delivery.• Decomposed and analyzed project historical data and determined targeted activities to improve overall project delivery time. Show less

• Coached 20+ project teams employing Agile / Scrum methods, successfully implementing Salesforce.com.• Defined Quality Assurance practices and metrics which gained customer confidence, minimized rework, and increased repeatable success.’• Standardized daily operations across Consultant (BA), Project Management, and Quality (testing) roles. Outlined internal standards, processes, and procedures that Increased employee engagement and improved daily interactions between employees and… Show more • Coached 20+ project teams employing Agile / Scrum methods, successfully implementing Salesforce.com.• Defined Quality Assurance practices and metrics which gained customer confidence, minimized rework, and increased repeatable success.’• Standardized daily operations across Consultant (BA), Project Management, and Quality (testing) roles. Outlined internal standards, processes, and procedures that Increased employee engagement and improved daily interactions between employees and customers. Show less

• Designed the role, goals, and guidelines to deliver “Business Readiness” (the client’s functional gap) to prepare employees for a new Digital Experience in light of National Healthcare Reform.• Coached team to gather, document and manage business and system requirements (JIRA) with an architectural approach, improving the quality of the requirements.• Revised and implemented a Compliance Review Process in accordance with Federal and State regulations that reduced operational risk, cut… Show more • Designed the role, goals, and guidelines to deliver “Business Readiness” (the client’s functional gap) to prepare employees for a new Digital Experience in light of National Healthcare Reform.• Coached team to gather, document and manage business and system requirements (JIRA) with an architectural approach, improving the quality of the requirements.• Revised and implemented a Compliance Review Process in accordance with Federal and State regulations that reduced operational risk, cut time to submit by 50%, and achieved a 100% passing score on the first and successive compliance reviews. Show less

• Designed a logical process map that articulated the end-to-end process for the global system development lifecycle. The process flow diagram included business functions, procedures, data flow (inputs/outputs), and system and data components to ensure continuity from portfolio management through implementation.• Identified and delivered Organizational Change Management activities to prepare business partners for the new processes, procedures, reviews and approvals needed to start a new… Show more • Designed a logical process map that articulated the end-to-end process for the global system development lifecycle. The process flow diagram included business functions, procedures, data flow (inputs/outputs), and system and data components to ensure continuity from portfolio management through implementation.• Identified and delivered Organizational Change Management activities to prepare business partners for the new processes, procedures, reviews and approvals needed to start a new Global IT Program Management Office (GPMO).• Expedited the creation and execution of a tactical communication strategy consisting of monthly, weekly, and daily events ensuring delivery of the right message to the right person at the right time.• Established and launched a global Governance and Attestation process that enacted a business and IT application owner review and validation in accordance to an International Accord (Bazel). Show less

Responded to Information Security Federal exam comments, thoroughly reviewing and assessing Fed comments, creating business and system requirements and executing a tightly integrated, multi-workstream project. Delivered technical enhancements, improved governance (including development and sustain activities) and implementation of a new attestation process. Executed Organizational change adoption tactics to align stakeholders with the appropriate levels of interest, influence, and… Show more Responded to Information Security Federal exam comments, thoroughly reviewing and assessing Fed comments, creating business and system requirements and executing a tightly integrated, multi-workstream project. Delivered technical enhancements, improved governance (including development and sustain activities) and implementation of a new attestation process. Executed Organizational change adoption tactics to align stakeholders with the appropriate levels of interest, influence, and advocacy. Show less

On site at Ally Financial, Inc. (formerly GMAC Financial Services), I led the effort to identify and document sub processes, the respective owners of those processes and document all hooks and interfaces to the enterprise wide end-to-end project delivery process. Awareness and effective management of the as-is state was the first step to managing changes and the realization of the benefits of and compliance with the new policies, processes, systems and procedures that result from the… Show more On site at Ally Financial, Inc. (formerly GMAC Financial Services), I led the effort to identify and document sub processes, the respective owners of those processes and document all hooks and interfaces to the enterprise wide end-to-end project delivery process. Awareness and effective management of the as-is state was the first step to managing changes and the realization of the benefits of and compliance with the new policies, processes, systems and procedures that result from the deployment of over 200 projects that are part of the transformation of the company. Show less

As part of a small team, we focused on the development of strategic initiatives at Entertainment. Projects ranged from evaluation and assessment of various (new) products to strategic, complex (highly cross functional, high impact) projects.

Directed $15M client relations function to develop and implement account growth strategies for Corporate Marketing Solutions clients. The strategies are successfully managed to retain, grow and maximize promotional opportunities.

Coordinated the Salesforce.com training for EPI's National Sales MeetingPartnered with Sales Leadership to ensure Sales Team adoption of Salesforce.comPartnered with and facilitated a Client Relations/Account Management team to ensure the integration of Salesforce.com Developed a training plan for various other sales divisions for implementation of Salesforce.com.Developed and executed Communication activities for the National Sales Conference.

As Manager of Delivery Assurance I led a team responsible for both the Business Analysis and Quality Assurance within our InformationTechnology department. We executed requirements gathering, analysis and solution design as well as quality testing of the software to ensure the solution fit the product expectations.

• Provided a clear understanding of each customer’s current data state in order for them to move forward with a new enterprise data solution. • Gathered and documented business requirements and interface specifications using various modeling tools, such as use cases, activity diagrams and Visio process flows. Wrote Standard Operating Procedures (SOPs).