Greg Pomeroy Email & Phone Number

Akron, NY

Buffalo/Niagara, New York Area

• Maintained corporate computer IT helpdesk responsible for 1,200 end users in the US, Canada, and Mexico, as well as some support for other worldwide locations (Germany, China). Utilized remote access software to.
• Provided effective help desk troubleshooting support for any incoming computer issues
• Provided support for two major network migrations, migrating entire network from Novell to MS Active directory, then migrating all users from Novell GroupWise email system to MS Exchange.
• Digitized the computer hardware/software purchasing process by creating spreadsheet templates for purchase requests, requisitions, and purchase orders.
• Processed computer related purchase requests for US based and international purchases of computer hardware, software, printers and supplies, servers and peripherals, software license renewals. Maintained records for.
• Processed printer supply orders for US based sites. Balanced purchasing credit card used specifically for these purchases.

Buffalo/Niagara, New York Area

• Provided national help desk support for the Time Warner Roadrunner high speed internet system.
• Successfully provided first line helpdesk support to users of Roadrunner internet system, involving internet access; determined if an outage was due to user circumstance or a widespread occurrence utilizing TWC network.
• Provided assistance to end users setting up and using the Roadrunner internet system and email.

Buffalo/Niagara, New York Area

• Provided system support for agency-wide computer system, traveled to group homes to provide computer assistance.
• Built computers for agency by hand; purchased computer parts and software, assembled computers, in-stalling OS and other software, providing the agency significant savings over pre-built computers.
• Effectively maintained computer inventory in MS Access database.
• Developed (wrote/edited) curriculum for Training Department.

Buffalo/Niagara, New York Area

• Provided technical support and troubleshooting for users of the Corel Word Perfect suite of products (Word Perfect, Quattro Pro, Presentations, CorelCENTRAL, WEB.siteBuilder and Flow).
• Received extensive two week training specifically on providing help desk support to end users, trouble-shooting technical issues remotely by gathering information, and guiding the end user to resolve issues.
• Utilized and wrote technical documents for the Corel Knowledgebase.
• Maintained call time averages as required by company.