Mortgage Loan Officer in a call center environment, selling refinance loans and working with borrowers by guiding and educating them throughout the process.

My job was to develop and execute the training programs that put every employee in a position to succeed. Post included but not was limited to: managing a team of 4 and working with SMEs from different departments to create training videos, job aids, lessons, and paths on LMS. Also onboarding and underwriter training...live in the classroom and on Zoom / Teams.

Responsible for selling and providing consulting services focused on Lean principles to enable small business owners to improve profits, customer service and their employee's work experiences. Industries include:MarinaRestaurantSpice manufacturingAdvertisingSkillsAdvertising/Marketing - helping clients identify areas for business growth and then developing strategic campaigns to include Public Relations, Advertising and Operations to achieve the goalManaging people while keeping morale high Developing systems and accountability measures Analyzing financial data to measure success and direct resourcesWriting: operations manuals, human resource manuals, copy for websites, marketing and advertising materialAccomplishments Improved foot traffic for one client by over 60% Reduced accounts receivables for clients by as much as 29% Increased sales through strategic business partnershipsDelighted customers with improved professionalism and demeanor of staff

Volunteer PositionXLT is a 2 hour program produced monthly for high school students. Program consists of a live band, speaker and prayer. Responsibilities include but are not limited to creating systems to manage tasks, managing a dozen volunteers, coordinating deliveries, equipment and hiring 6 technical staff including camera, light, and sound. Overseeing promotion, advertising, customer service, event management, prop production and managing three youth ministers. http://www.xltatlanta.com

Brooklyn Cafe Inc. restaurant: 2 locations, 60 employees, 1.8M annual salesSkills Financial Analysis and Management- using reports to develop and manage budgets Grass Roots Marketing- with 31 charities annually: turning ‘friends’ into customersHuman Resources- writing manuals and procedures to focus workers on best practicesAdvertising Public Relations- ran campaigns that were covered nationally: including in the Wall Street JournalStrategic Partnership Development- with Sprint, Radiant Systems and Mini USAManaging- previously mentioned areas as well as: staff customer service, compliance/licensing, business insurance and employee benefits: using servant leadership principlesAccomplishments While at Brooklyn CafePublic Relations Projects were featured in the Wall Street Journal, Boston Globe and AJC Reduced employee turnover by 28% Reduced food cost by 1.5% Sold business in 2005