This promotion expanded my responsibilities from overseeing enablement for internal roles to now directing comprehensive enablement strategies for all internal roles, external resellers, and our customers. My mission is to ensure that every individual connected to our organization has access to the training and materials needed to confidently communicate about and utilize our products.Under my leadership, the scope of enablement has grown to encompass not just internal sales and support teams, but also our external partners and customers. This expansion stems from the success of previous initiatives where we significantly boosted internal sales readiness and customer engagement. I now manage our external documentation efforts, ensuring consistency and clarity across all platforms, and lead product marketing initiatives to effectively convey the value of our offerings.By integrating a holistic enablement approach, I focus on enhancing customer experiences and optimizing the entire customer journey. This includes leveraging cross-functional collaboration, developing comprehensive training programs, and maintaining up-to-date content that supports all client-facing roles. My goal is to empower everyone involved in our ecosystem to deliver exceptional service and value, driving revenue and customer satisfaction.

Ensuring product and process expertise through training and materials as a key member of the Go-to-Market team so that every client-facing professional is able to provide value in every client interaction with confidence.Created enablement department and program from scratch.Supporting over 100 client-facing employees in sales, pre-sales, channel sales, marketing, product and customer success.Within the first three months: - Launched Showpad learning management system with over 80 courses and 20 learning paths. - Developed, launched and managed onboarding program for 10 new BDR's and AE's. - Managed the launch of Showpad content management system with over 500 pieces of customer-facing material. - Planned an executed week-long destination SKO in the Dominican Republic.Highlights after the first three months: - Optimized the onboarding programs to autonomous and asynchronous. - The Net Confidence Score of sellers increase by 26%. - Planned and implemented a global sales and marketing kickoff…in two countries…synchronous…hybrid, virtual, and in person.Year One Results:NCS increased by 33%ACV increase by 41% translating to an additional $1.5M in ARRDTC went from 208 to 61Channel Opps increased by 61%

Build, evolve, and scale your website fleet—with zero infrastructure management investment. Get hosting, CI/CD, automated updates, global 24x7 support.Responsible for business development and sales management for our PaaS hosted offerings. This includes contributing to the overall sales plan, running lead generation & marketing campaigns with support from marketing and pre-sales colleagues, opportunity identification and business development through existing partners and direct with medium-large organizations, across sectors.

Specialized in the strategic design, launch, and growth of enablement programs tailored for non-profits, churches, and small businesses. Key contributions and responsibilities included:- Founded and grew a consultancy that has since provided tailored leadership development and sales enablement strategies to over 30+ diverse organizations, including SMBs, non-profits, and churches.- Successfully increased client sales efficiency by an average of 25% through crafted enablement strategies, directly contributing to their growth and operational efficiency.- Collaborated with leadership teams across 30+ organizations, designing and implementing unique learning paths that optimized processes and enhanced team performance.- Engaged in workshops and sessions, directly impacting over 500+ individuals with expertise in sales dynamics, public speaking, and leadership principles.- Managed and executed 2-3 major projects annually, ensuring timely results and achieving a 95% client satisfaction rate.- Continuously updated and expanded the consultancy's service offerings, leading to year-over-year growth in client acquisition and an increase in repeat business.

- Rapidly advanced within the company, earning a promotion to Mid-Market after only one year and skipping two levels due to exceptional performance and demonstrated leadership. Went from selling digital transformation services to an existing customer base of over 500 accounts to focusing on 10 of Rackspace's most strategic mid-market accounts.- Worked closely with account team members, including Account Managers, Lead Techs, and Solutions Engineers, to deliver a world-class customer service experience.- Achieved a six-month rolling average of 100.4% for 2020 with $2,279,208 in new ARR.- Won the company-wide "first call" pitch contest two years in a row, outperforming 300 other sellers across Small Business, Mid-Market, and Enterprise segments.- Received the company-level "Tear It Up" Award on four separate occasions, both virtually and in person, becoming the only participant in the 20+ year history of Rackspace to win this award for the Sales organization.

Responsible for developing a strong rapport with an existing set customer base of over 150 companies, analyzing how the customer base is using Rackspace solutions, and generating new business within the customer base by solving solutions through leveraging the Rackspace product portfolio. Works closely with other account team members (i.e. Account Managers, Lead Techs, and Solutions Engineers), to ensure Rackspace is continually delivering customers with a world-class customer service experience. Results:- Transformed struggling customer base in six months. Over half of the customer base’s top 20 accounts churned in the first month. Proactively generated, qualified, and closed $591,660 in new annualized revenue to end Q3 2018 at 94% of quota. - Independently created and directed personal development. Took less than 30 days to self-educated on Rackspace systems, products, and strategy.- Drove sales in customer base to end 2018 with $939,240 in new annualized revenue.- Created a personalized Salesforce dashboard to keep track of the current status of KPI’s and drive activities accordingly. Said dashboard is now utilized by roughly 25% of coworkers.- Pioneered a Quarterly Business Review presentation template, that yields three new opportunities per use on average.- Mentored and developed five team members within the first six months.- Keynote speaker at Rackspace "Taco's and Tech" event to 100 local CIO's and CTO's. The event produced over 70 qualified leads.

The Next Steps Pastor at North Church role is to effectively identify, recruit, equip, develop, and empower servant leaders to fulfill the vision and long-term faith goals. He reports to the Lead Pastor and works with the Executive and Pastoral Teams to develop and implement a leadership pipeline for North Church that clearly lays out the path from disciple to a leader.Results:- 11+ years serving in various roles (operations, communications, executive assistance, small group leadership, coaching, etc.)- Created and implemented a leadership development program that allowed any person in the church to have a clear growth path to whatever level of leadership to which they felt called. - Trained and lead eight different teams with over 200 volunteers to serve over 1,000 people who attended one of three services.- Regional Coach for six different community groups. Trained leaders and empowered them with skills to be healthier and multiply their groups. - Assisted the Lead Pastor in administrating the areas of baptism, membership, internships, deacons, pastors, and church planting. - Lead a small team through the installation and transition to a new cloud-based database software for managing the church’s members and information. Lead multiple training sessions and converted multiple systems and processes over to the new software (including leadership approval, first-time guest follow-up, building management, and events).

Hired as first Regional Sales Manager to focus on growing the company’s market share. Responsible with developing new business opportunities, negotiating contracts, and developing the sales strategy of DMC Logistics. Demonstrated a basic understanding of products, services, and customer-facing technology solutions offered by DMC Logistics along with their features and business applications.Results:- Developed strategic customer partnerships. Established and maintained entry-level to C-suite contacts in customer organizations; built relationships to further understand customers’ business and objectives.- Conducted competitive analysis; demonstrated an understanding of competitor’s tactics, product/service offerings, and strategies.- Uncovered and presented over $2.5 million in new opportunities in less than nine months.- Pioneered growth into the government sector by submitting and winning the first state contract for the company adding $30,000 in new monthly revenue to the company.- Researched, implemented, and trained the use of Hubspot for the sales department as the first customer relationship management system.

Hired to restart a leasing and rental department that had gone completely dormant. Responsible for driving profitable results by developing and managing systems with customers, multiple cross-functional teams, and relationships with outside vendors. Managed work done by other departments (i.e. Parts, Service, and Billing), to ensure fleet uptime and delivering fantastic customer service. Results:- In one year, grew the business from nothing to four contractual leasing customers, 20 rental customers, a rental fleet of over 30 units in two states with over 70% utilization, and monthly gross revenue of more than $50,000. - Utilized MS Excel to develop an in house CRM and sales funnel that would do monthly and annual sales projections automatically.- Weekly managed three cross-functional teams, and three outside vendors to progress ongoing open projects.- Daily managed Federal DOT Regulation compliance on vehicles and drivers.- Created a system to manage preventative maintenance on the rental and leasing fleet to minimize costs and increase uptime.

Responsible for the development of profitable new customer business while retaining current customer base as the only salesperson for the state of New Mexico. Worked with minimal supervision while cultivating multi-level customer relationships to uncover specific needs of key decision-makers up to Owners, CEO, CFO, and General Managers. While understanding competitor strategies, capabilities, and pricing patterns, positioned Ryder’s portfolio of services in a comprehensive value proposition to win new business. Results:- Analyzed profitability of prospects and developed sales plans that lead to being Rookie Quota Buster for 2013 (114%).- Analyzed competitive influences and risks within each account to minimize churn.- Worked with minimal supervision while having an enthusiastic "can do" mindset.- Utilized Salesforce.com CRM to keep records of interactions customers and create reports to analyze potential prospects.- Developed pricing strategies and utilized negotiation skills to exceeded annual quota for new and additional business for 2014 at 104%.

Hired as one of four Account Executives for the state of New Mexico, Responsible for growing and maintaining a territory that totaled more than $8 million in revenue. Competitively positioned and incorporated UPS’s broad range of solutions including but not limited to supply chain mapping, customer technology contracts, and process mapping Results:- Uncovered specific needs of key decision-makers from shipping clerks up to Owners, CEOs, CFOs, and General Managers.- Positioned portfolio of services (delivery services, logistics, warehousing, Software as a Solution (SaaS), freight, LTL, TL, insurance, and banking) in a comprehensive value proposition to win new business.- Developed pricing strategies and utilized negotiation skills to competitively position and incorporate UPS’s broad range of solutions to take a struggling territory to #1 in New Mexico.- Won “Best in Class” Award in 2010 for Advanced Negotiations out of a class of 50 students. - Only AE to bring in over $500,000+ in new revenue for 2011. - Most funnels closed in the district in 2008 and top 10% in the company.

Identify and position new business opportunitiesSell and "push up" new customersProvide selling support for operating teams Take Charge Sales Lead ProgramsResolve billing, damage, claims, and other service problems for customer baseLocate, relocate, and market drop boxesIdentify and implement opportunities for standard UPS technical solutionsSet up new Customers and provide training

Provide courteous, professional customer service to all customersAnswer product questions, pricing requests, payment requests via phone, email and in personResearch and resolve customer inquiriesReserve equipment for customers

Designed and implemented a ministry philosophy and strategic planDeveloped and started teaching a six year curriculum for Wednesday nightsImplemented a comprehensive six year Sunday School curriculumDeveloped and managed between 10 and 15 leaders for various areas of the ministryPlanned and implemented a weekly Wednesday evening worship, teaching, and outreach event for studentsPlanned and provided growth opportunities for students through camps, retreats, discipleship programs, mission trips, youth-led worship services, etc.Developed, administered and evaluated a $10,000 student budgetMaintained supply inventoryPurchased and maintained computer equipment and softwareTargeted and fixed all computer problemsWorked as an associate pastor to perform certain pastoral duties in the Pastor's absence, i.e. hospital visits, preaching, bereavement visits, senior adult trips, etc.

Developed and revised ENMU web pagesAssisted with workshops for training of staff and faculty to update web siteProvided technical support for faculty and staff updating specific sections within the ENMU websiteCreated specialized graphics and layouts using Adobe Photoshop and Macromedia DreamweaverConceptualized and took photographs for use in publications and websiteDesigned and created publications

Developed and implemented process for student organization web access in cooperation with the ENMU WebmasterDeveloped and revised ENMU Housing and Student Organizations and Activities websites

Promoted community lifeRegulated implementation of University policiesMentored and aided freshmen students