Greg Rajkovic Email & Phone Number

Seattle, Washington, United States

Owner of all quality and quality assurance processes from end-to-end, at all stages of the products for accountability to the customer from product concept through design, launch and post-launch, including:• Lead and support engineering personnel with explicit focus on product quality, reliability and customer satisfaction• Continually database, identify and maintain standards for working per OSHA and NIOSH • Work with strategic business partners regarding product definition for all software and hardware development• Architect and innovate on patentable solutions to assure Connect Up Technologies' innovative edge • Direct manufacturing partners to modularized approaches so to limit rework and risk in the customer space • Bridge communication and drive innovation in development of Connect Up Technologies' solutions through external vendor program management • Own all quality initiatives, programs, policies and procedures • Analyze live data and trends from relevant cloud server-side reporting of key operating metrics • Closely track critical quality business KPIs for optimal cost-performance risk ratio • Maintain material standards by working with suppliers throughout end-to-end manufacturing • Oversee operations for internal and external user trails, including alpha and beta tests • Maintain internal quality standards for all Connect Up Technologies products • Manage post-launch defects triage efforts to maintain accountability to product and safety standards

Greater Seattle Area

Direct the operation of Software, Field and Lab validation activities for Alcatel mobile within the North America region. Alcatel mobile is a brand of TCT Mobile, which includes the brands of Alcatel, BlackBerry and TCL.• Mentor engineers and managers to grow personally and professionally.• Manage full time and contractor resources, and continuously analyze return on investment for internal test capabilities versus outsourcing.• Support validation efforts for North American Tier1 operators, including AT&T, T-Mobile, Sprint and Verizon.• Manage a Protocol and Performance validation lab to support operator requirements for AT&T, T-Mobile, MVNO, and support the validation of Open Market devices with that lab.• Implement and maintain test strategy for working collaboratively and cooperatively with internal and external customers.• Maintain relationships with North American carrier technical personnel, such that Alcatel mobile continues to be a trusted and proven supplier of devices.• Manage the technical relationship between validation engineering and R&D teams.• Support validation efforts through Technical Acceptance, and support customers in post-launch issues, and implement processes to prevent the recurrence of issues through lessons learned and continual improvement.• Maintain cost control of the overall North American Validation organization, providing suitable service to our customers while keeping expenses inline.

Bellevue, Washington

As Validation Manager (Lab Manager) at Alcatel mobile, I:-Lead a team of fifteen validation engineers in the execution of performance and conformance test cases for North American carriers, including T-Mobile/MetroPCS, AT&T/Cricket, Sprint, TracFone, Consumer Cellular and Verizon-Manage laboratory equipment resources, targeting >140 hours per week of utilization time per test platform-Maintain operational metrics to assure continued return on investment for the entire lab operation-Coach and mentor Subject Matter Engineers and foster their role growth over time-Maintain close cooperation with carrier device validation teams-Sustain alignment and accountability with test system manufacturers: Anritsu, R&S and Spirent-Align with Validation Project Managers, Software Managers, Product Realization Managers, Technical Account Managers, Technical Account Engineers and R&D teams to ensure proper prioritization for parallel projects under multiple TCT Mobile, Inc. customer brands including Alcatel, TCL and BlackBerry

Irvine, California

As a Software Quality Engineering Manager in Device Validation, I:-Led a team of twenty-six validation engineers in the development, execution and documentation of internally developed test cases supporting device applications and software features-Prioritized the team’s assignments in order to align with customer expectations in working as Subject Matter Engineers regarding device features, applications and overall product performance-Drove User Interface and User Experience improvements across all Alcatel-branded products through communication of product engineering requirements with R&D Validation Project Managers, and supported validation of changes pre-deployment using Eclipse IDE and Android SDK-Led tiger team investigations of customer and internally reported defects -Compiled and disseminated test reports in support of customer requirements and initiatives-Built strong relationships with off-shore R&D teams as owner of all defects identified by the Software Quality team-Led partnership with Alcatel TCT Mobile, Inc. Quality organization to investigate and assimilate User Trial findings into test plans-Mentored engineers, helping them grow their careers and value to Alcatel TCT Mobile, Inc.

Greater Chicago Area

Senior Test Engineer-Served as technical liaison between R&D and the carrier customers.-Developed and executed test plans against the customer requirements.-Executed customer-provided test plans-Drove internal and customer raised defects to resolution with R&D-Managed end-to-end device development throughout the development cycle-Documented technical procedures and processes to enhance and expedite quality improvement.

Network Device Certification - As a Telecom Design Engineer III, responsibilities included:-Identification, allocation, and operation of advanced mobile device testing equipment.-Development of test plans for voice and data service areas.-Management of device and network projects involving close network-device integration.-Development of device integration test specifications and distribution to device manufacturers to ensure proper functionality at Lab Entrance. These specifications included:--Data Performance--RF Performance and Conformance--Antenna Performance and Interference Performance--3G/4G Mobility including Handovers and Session Continuity--Virtual Drive Testing

Identified and addressed the needs of residents of the Hilltop Apartments Residence Hall by developing engaging programs to help college students mature, and by enforcing university policies, to provide a safe and comfortable living environment for all residents.

Oversaw student service workers during weekends at Cary Quadrangle from 2003-2005, maintained a clean environment, and laundered articles of clothing and service at the Ford Dining Court from 2005-2007 during the week and on weekends. I also assisted in the preparation of the Cary Quadrangle Residence Hall buildings for residency during the summer months.

Maintained a clean environment during the weekend for the Cary Quadrangle Residence Hall system.