• Licensed Life and Personal Lines Agent – California Department of Insurance #4011648• Provides legendary service for existing clients through account maintenance.• Conducts required outbound solicitation calls to existing and new clients to meet sales goals.• Collects documentation to pre-qualify clients based on industry and company guidelines.• Preparation of insurance documents and assistance of client through the signing and approval process.• Advises clients and tailors policies to meet individualized insurance needs and budgets.• Recipient of exceptional client feedback on customer service surveys, consistently attainting perfect 10 scores.

• Established and developed relationships with small and medium sized business owners through inbound marketing leads and outbound database follow up.• Initiated and cultivated relationships, development of rapport and referrals.• Created and maintained a self-generated book of business.• Conducted pre-qualification and collection of documentation required for financing approval.• Provided customized financing options, reviewing with client and assisting through the signing/funding process.

• Steadily increased monthly sales/connections since joining Spectrum team.• Successfully implemented top-down selling approach.• Achieved record 5 sales in 1 day and earned Hustle Award multiple months for highest customer contacts.• Assisted in training of new hires through shadowing process.• Received excellent client feedback regarding customer service.• Provided consistent exceptional follow up with customers after sale and install process.

Recruiting teams and individual loan officers for a nationally chartered, sales friendly bank. Originate in all 50 states. Outstanding back office support.• Recruited 3 origination branches.• Assisted in the physical branch location and selection process.• Supported branches with pricing, structure and guideline needs.• Trained incoming branches on company business model and processes.• Monitored production levels and provided recommendations for greater efficiencies and increased sales.

NMLS ID: 1024875• Oversight of sales and operations teams and daily workflow of mortgage division.• Managed sales and compliance activities of 9 branch origination offices and one operations center.• Inverted purchase/refinance ratio from 13/87 to 80/20 over an 11-month period.• Increased monthly originations from $15k to $43k in 8-month period.• Through review and rebuild of back-office procedures, decreased underwriting turn time from 3 weeks to 72 hours within a 30-day period.• Created and presented monthly production reports to Board of Directors.• Successfully expanded on division’s usage of LOS (Encompass).

NMLS ID: 1024875• Managed production of 3 teams of loan officers with 24 total employees throughout Pennsylvania.• Increased monthly production from $10M to $18M in less than one year.• Defined target market for loan officer territories; trained and supported loan officers on new products and revisions; assisted loan officers with cold calling, warm calling, referral generation, and cross selling to branches.• Provided daily guidance to team members regarding product and pricing questions and scenarios.• Administered residential insurance claim process for over 230 branches of the bank.• Recruited, hired and terminated sales team members.

NMLS ID: 1024875• Led team from originations of $300 million in 2008 to $1 billion in 2012.• Managed team of 84 employees with oversight of all opening, processing, compliance, underwriting, closing and postclosing / delivery functions.• Formulated and moderated employee focus group for improved efficiencies.• Administrated bank wide (230+) branches residential insurance claim procedures and processes.• Member of compliance and loan work out committees.• Responsible for interviewing, hiring and termination of operational staff. Retained staff during stressful growth periods through employee engagement.• Partnered with staffing company to provide temporary professional assistance during busiest production periods.• Prepared quarterly audit reports for compliance review and completed audit responses.• Organized quarterly bonus program for exempt underwriting staff and presented for approval.• Established, staffed and successfully opened the mortgage division’s first Regional Operations Center in Camden, NJ.• Successfully executed and coordinated relocation of operational headquarters 4 times including staff, furnishings, IT and communication functions.• Maintained seamless navigation of operational functions, staff, software integration and locations changes through 5 corporate acquisitions.• Provided daily support, guidance, motivation, training and knowledge to department managers and staff.• Authored operational policies and procedures.• Compiled and reviewed velocity reports to determine operational efficiency levels.• Selected and trained staff on new OS (Encompass). Moved from Point for Windows.• Loan approval authority up to 2 million dollars.

• Supervised processing and underwriting staff. Introduced LP underwriting and trained staff.• Supervised loan officer staff with regard to production, product knowledge, sales and marketing.• Established a bonus platform for processing team; introduced rotational processing concept.• Worked with Senior Management in daily decisions when required; performed duties of Senior Management in their absence.