Please complete the CAPTCHA to continue
@hrblock.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Greg Reynaud is listed as Manager, Application Service Delivery at H&R Block, a with 21410 employees, based in Airdrie, Alberta, Canada. AeroLeads shows a work email signal at hrblock.com and a matched LinkedIn profile for Greg Reynaud.
Greg Reynaud previously worked as Senior Service Management Specialist at Pason and Manager, PD Service Management at Precision Drilling. Greg Reynaud holds Bachelor'S Degree from Devry Institute Of Technology -- B.Sc (Information Technology).
This section adds company-level context without repeating Greg Reynaud's masked contact details.
AeroLeads found 1 current-domain work email signal for Greg Reynaud. Compare company email patterns before reaching out.
Greg Reynaud is a Manager, Application Service Delivery at H&R Block. He possess expertise in technical support, active directory, itil, it service management, bmc remedy and 44 more skills. Colleagues describe him as "I’ve had the pleasure of working for and with Greg over the past three years. Greg is a hard-working and passionate leader and I believe his greatest strength lies in his ability to engage and motivate his team and colleagues. Greg’s positive attitude and kind demeanor make him a leader that you want to do you best work for. I attribute much of my success at Precision Drilling to Greg and I know he will be an invaluable asset to any organization that has the privilege to work with… Show more" and "Greg is a passionate, tireless ambassador of the real business value that Service Management can bring to an organization. He has a strong understanding of ServiceNow and how the technology platform, coupled with consistent, repeatable process, can be a strategic enabler to solve many business challeges and pain points, and ultimately to deliver meaningful business value. Greg demonstrated that he is willing and able to successfully engage with the business partners of IT to collaborate… Show more"
Listed skills include Technical Support, Active Directory, Itil, It Service Management, and 45 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Calgary, Canada Area
Lead a National Omni-Channel Support Centre team (Information Technology & Tax Theory Support) focused on supporting core business services through a strong white glove / customer care approach.
Calgary, Canada Area
Key Responsibility: Build a service management office to drive efficiency and effectiveness in the delivery of services across multiple functional areas. Focused on building consensus among key internal stakeholders for IT as a set of services essential to achieving business objectives and strategic goals.• Evaluated current operations for Service Management (SM) maturity and executed on an IT Service Management (ITSM) roadmap to ensure IT operational and strategic services were aligned and supported business outcomes efficiently and effectively.• Collaborated with business unit stakeholders to define and clarify their organizational needs focused on driving value improved service.• Acted as Change Manager to manage and ensure quality improvement processes in service delivery met Pason’s business needs.• Ensured that ITSM processes and procedures were understood and enforced.• Managed the development of the SM tool (ServiceNow). • Designed and documented process flows and procedures to support the SM program and operational teams across multiple verticals.
Calgary, Canada Area
Key Responsibility: Set-up Precision Drilling’s ITSM system with overall responsibility for strategic development, continuous improvement, and governance. • Established and maintained a comprehensive ITSM strategic roadmap that was sustainable, measurable, and aligned with Precision’s business needs. Succeeded in securing buy-in from key stakeholders for IT as a trusted business partner capable of driving value across the company.• Successfully deployed service management and supporting technologies (ServiceNow) into drilling business to deliver added value to the enterprise. Designed technology standards and operational procedures to maximize efficiency, and analyzed key business metrics to identify areas for improvement.• Built and led a team responsible for the administration, process workflow, and ongoing configuration of the service management toolset. Automated all incoming requests into controlled workflows that ensured all service requests were communicated effectively.• Led the continuous improvement of ITIL/ITSM practices for managing IT services by recommending integration opportunities, process improvements, and system solutions to assist business objectives.• Led the investigation and analysis of service requests, and evaluated ROI to determine future course of action. Acted as a key decision maker in new functionality and technologies related to all service management initiatives.• Established and cultivated strong productive strategic partnerships with internal customers/external service partners to ensure overall customer satisfaction.
Calgary, Canada Area
Key Responsibility: Spearhead Precision Drilling’s IT support services with overall responsibility for ensuring desk side operational excellence.• Delivered inspirational leadership to 20 staff in the management of all desk side services and technical support for 2000 end-users across the entire company. Facilitated professional development for staff, conducted performance appraisals, and oversaw compensation.• Instrumental in leading the expansion of the service desk from 5 staff to a total complement of 20 during a period of significant corporate expansion on a global scale. Built various streams within the Service Desk (Tier 1, 2, Tech Support and Purchasing), and weathered a $2B purchase.• Designed a global service desk providing 24/7 support for operations in Canada, US, and Middle East regions. Developed and managed a $1.5M annual budget for service desk stream. • Applied continual service improvement initiatives through quality assurance, effective reporting, KPI monitoring, and a commitment to maturing Precision’s ITIL processes.• Cultivated strong and collaborative internal and external business relationships to ensure both Precision clientele and IT support needs were addressed.
Calgary, Canada Area
Key Responsibility: Provide and oversee Tier 1 & 2 & 3 operational support services to Precision Drilling.
Calgary, Ab
Key Responsibility: Provide Tier 1 & 2 operational support services to Precision Drilling.
Key Responsibility: Operational programming (AS/400, JD Edwards, MicroFocus Cobol & FormScape) and support to Computalog’s business verticals (Accounts Payable, Accounts Receivable, Benefits and Payroll).
Calgary, Ab
Other employees you can reach at hrblock.com. View company contacts for 21410 employees →
Jim Moyers
Colleague at H&R BlockNashville, Tennessee, United States
View →
SV
Sarah Verbeeck
Colleague at H&R BlockBrussels Region, Belgium
View →
LG
Lisa Green
Colleague at H&R BlockBurton, Michigan, United States
View →
EK
Emem Kagerfg
Colleague at H&R BlockMinneapolis, Minnesota, United States
View →
JG
Julia Giszter
Colleague at H&R BlockBuffalo, New York, United States
View →
PH
Pamela Hall
Colleague at H&R BlockGreater Dothan, United States
View →
DH
Denise Hensley
Colleague at H&R BlockStockton, California, United States
View →
PK
Peg Kring
Colleague at H&R BlockMishawaka, Indiana, United States
View →
GK
Guy Keustermans
Colleague at H&R BlockHoogstraten, Flemish Region, Belgium
View →
AK
Anna Kowalska
Colleague at H&R BlockWarsaw, Mazowieckie, Poland
View →
Quick answers generated from the profile data available on this page.
Greg Reynaud works for H&R Block.
Greg Reynaud is listed as Manager, Application Service Delivery at H&R Block.
AeroLeads has found 1 work email signal at @hrblock.com for Greg Reynaud at H&R Block.
Greg Reynaud is based in Airdrie, Alberta, Canada while working with H&R Block.
Greg Reynaud has worked for H&R Block, Pason, Precision Drilling, Computalog Ltd., and Gienow Windows And Doors.
Greg Reynaud's colleagues at H&R Block include Jim Moyers, Sarah Verbeeck, Lisa Green, Emem Kagerfg, and Julia Giszter.
You can use AeroLeads to view verified contact signals for Greg Reynaud at H&R Block, including work email, phone, and LinkedIn data when available.
Greg Reynaud holds Bachelor'S Degree from Devry Institute Of Technology -- B.Sc (Information Technology).
Greg Reynaud is listed with skills including Technical Support, Active Directory, Itil, It Service Management, Bmc Remedy, Troubleshooting, Vmware, and Service Desk.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Greg Reynaud you were looking for.
