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Greg Reynaud Email & Phone Number

Manager, Application Service Delivery at H&R Block Canada at H&R Block
Location: Airdrie, Alberta, Canada 8 work roles 6 schools
1 work email found @hrblock.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Current company
Role
Manager, Application Service Delivery at H&R Block Canada
Location
Airdrie, Alberta, Canada
Company size

Who is Greg Reynaud? Overview

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Quick answer

Greg Reynaud is listed as Manager, Application Service Delivery at H&R Block Canada at H&R Block, a company with 21410 employees, based in Airdrie, Alberta, Canada. AeroLeads shows a work email signal at hrblock.com and a matched LinkedIn profile for Greg Reynaud.

Greg Reynaud previously worked as Manager, Application Service Delivery at H&R Block and Senior Service Management Specialist at Pason. Greg Reynaud holds Bachelor'S Degree from Devry Institute Of Technology -- B.Sc (Information Technology).

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Email format at H&R Block

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{first_initial}{last}@hrblock.com
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Profile bio

About Greg Reynaud

Greg Reynaud is a Manager, Application Service Delivery at H&R Block Canada at H&R Block. He possess expertise in technical support, active directory, itil, it service management, bmc remedy and 44 more skills. Colleagues describe him as "I’ve had the pleasure of working for and with Greg over the past three years. Greg is a hard-working and passionate leader and I believe his greatest strength lies in his ability to engage and motivate his team and colleagues. Greg’s positive attitude and kind demeanor make him a leader that you want to do you best work for. I attribute much of my success at Precision Drilling to Greg and I know he will be an invaluable asset to any organization that has the privilege to work with… Show more" and "Greg is a passionate, tireless ambassador of the real business value that Service Management can bring to an organization. He has a strong understanding of ServiceNow and how the technology platform, coupled with consistent, repeatable process, can be a strategic enabler to solve many business challeges and pain points, and ultimately to deliver meaningful business value. Greg demonstrated that he is willing and able to successfully engage with the business partners of IT to collaborate… Show more"

Listed skills include Technical Support, Active Directory, Itil, It Service Management, and 45 others.

Current workplace

Greg Reynaud's current company

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H&R Block
H&R Block
Manager, Application Service Delivery at H&R Block Canada
kansas city, missouri, united states
Website
Employees
21410
AeroLeads page
8 roles · 30 years

Greg Reynaud work experience

A career timeline built from the work history available for this profile.

Manager, Application Service Delivery

Current

Calgary, Canada Area

Lead a National Omni-Channel Support Centre team (Information Technology & Tax Theory Support) focused on supporting core business services through a strong white glove / customer care approach.

Jul 2015 - Present

Senior Service Management Specialist

Calgary, Canada Area

  • Key Responsibility: Build a service management office to drive efficiency and effectiveness in the delivery of services across multiple functional areas. Focused on building consensus among key internal stakeholders.
  • Evaluated current operations for Service Management (SM) maturity and executed on an IT Service Management (ITSM) roadmap to ensure IT operational and strategic services were aligned and supported business outcomes.
  • Collaborated with business unit stakeholders to define and clarify their organizational needs focused on driving value improved service.
  • Acted as Change Manager to manage and ensure quality improvement processes in service delivery met Pason’s business needs.
  • Ensured that ITSM processes and procedures were understood and enforced.
  • Managed the development of the SM tool (ServiceNow).
Oct 2014 - Jan 2015

Manager, Pd Service Management

Calgary, Canada Area

  • Key Responsibility: Set-up Precision Drilling’s ITSM system with overall responsibility for strategic development, continuous improvement, and governance.
  • Established and maintained a comprehensive ITSM strategic roadmap that was sustainable, measurable, and aligned with Precision’s business needs. Succeeded in securing buy-in from key stakeholders for IT as a trusted.
  • Successfully deployed service management and supporting technologies (ServiceNow) into drilling business to deliver added value to the enterprise. Designed technology standards and operational procedures to maximize.
  • Built and led a team responsible for the administration, process workflow, and ongoing configuration of the service management toolset. Automated all incoming requests into controlled workflows that ensured all service.
  • Led the continuous improvement of ITIL/ITSM practices for managing IT services by recommending integration opportunities, process improvements, and system solutions to assist business objectives.
  • Led the investigation and analysis of service requests, and evaluated ROI to determine future course of action. Acted as a key decision maker in new functionality and technologies related to all service management.
Jun 2012 - Aug 2014

Manager, It Service Desk

Calgary, Canada Area

  • Key Responsibility: Spearhead Precision Drilling’s IT support services with overall responsibility for ensuring desk side operational excellence.
  • Delivered inspirational leadership to 20 staff in the management of all desk side services and technical support for 2000 end-users across the entire company. Facilitated professional development for staff, conducted.
  • Instrumental in leading the expansion of the service desk from 5 staff to a total complement of 20 during a period of significant corporate expansion on a global scale. Built various streams within the Service Desk.
  • Designed a global service desk providing 24/7 support for operations in Canada, US, and Middle East regions. Developed and managed a $1.5M annual budget for service desk stream.
  • Applied continual service improvement initiatives through quality assurance, effective reporting, KPI monitoring, and a commitment to maturing Precision’s ITIL processes.
  • Cultivated strong and collaborative internal and external business relationships to ensure both Precision clientele and IT support needs were addressed.
Jan 2005 - May 2012

Senior Service Desk Analyst

Calgary, Canada Area

Key Responsibility: Provide and oversee Tier 1 & 2 & 3 operational support services to Precision Drilling.

Jul 2002 - Dec 2005

Service Desk Analyst

Calgary, AB

Key Responsibility: Provide Tier 1 & 2 operational support services to Precision Drilling.

Nov 1999 - Jun 2002

Technical Support / Programmer

Computalog Ltd.

Key Responsibility: Operational programming (AS/400, JD Edwards, MicroFocus Cobol & FormScape) and support to Computalog’s business verticals (Accounts Payable, Accounts Receivable, Benefits and Payroll).

1997 - 1999 ~2 yrs

Technical Support / Programmer

Gienow Windows And Doors

Calgary, AB

1996 - 1997 ~1 yr
Team & coworkers

Colleagues at H&R Block

Other employees you can reach at hrblock.com. View company contacts for 21410 employees →

6 education records

Greg Reynaud education

Bachelor'S Degree

Devry Institute Of Technology -- B.Sc (Information Technology)

Education record

Servicenow -- Servicenow Administration

Education record

Dale Carnegie Training -- Leadership For Managers

Education record

Apmg (Exin) -- Itil ® V3 Foundations Certificate

Education record

Ethier Associates -- Systems Project Management
FAQ

Frequently asked questions about Greg Reynaud

Quick answers generated from the profile data available on this page.

What company does Greg Reynaud work for?

Greg Reynaud works for H&R Block.

What is Greg Reynaud's role at H&R Block?

Greg Reynaud is listed as Manager, Application Service Delivery at H&R Block Canada at H&R Block.

What is Greg Reynaud's email address?

AeroLeads has found 1 work email signal at @hrblock.com for Greg Reynaud at H&R Block.

Where is Greg Reynaud based?

Greg Reynaud is based in Airdrie, Alberta, Canada while working with H&R Block.

What companies has Greg Reynaud worked for?

Greg Reynaud has worked for H&R Block, Pason, Precision Drilling, Computalog Ltd., and Gienow Windows And Doors.

Who are Greg Reynaud's colleagues at H&R Block?

Greg Reynaud's colleagues at H&R Block include Gris Garcia, Greg Jefferies, Gloria Drake, Muhabbat Yusupova, and Lynda Ceballos.

How can I contact Greg Reynaud?

You can use AeroLeads to view verified contact signals for Greg Reynaud at H&R Block, including work email, phone, and LinkedIn data when available.

What schools did Greg Reynaud attend?

Greg Reynaud holds Bachelor'S Degree from Devry Institute Of Technology -- B.Sc (Information Technology).

What skills is Greg Reynaud known for?

Greg Reynaud is listed with skills including Technical Support, Active Directory, Itil, It Service Management, Bmc Remedy, Troubleshooting, Vmware, and Service Desk.

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