I establish the customers’ requirements and service their needs accordingly by processing applications for additional borrowing and home move enquiries. I also cross sell protection products (Building & contents, MRP and life cover) to all customers and offer them a review of whatever existing cover they have with a view to identifying gaps in their current level of protection and offering suitable products. I have also recently started promoting credit cards and account reviews for customers that bank with us.• Awarded a Grade 4 at my end of year review for 2009• I achieved 146% of target last year• 100% Compliant score• I have exceeded my target every month since joining the company• I have been singled out for excellent customer service for three months running• I attended the National Customer Service Awards last year• Halfway through an IT Level 2 qualification

My role was to process the sale of secured loans and all related insurance products. I endeavoured to establish exactly what the customer was looking for and strived to provide it for them. I supervised the customers’ application all the way through from initial enquiry through to processing and then completion. During the initial conversation I would cross sell insurance for the additional borrowing they were looking for then look to establish the need for any new insurance on existing mortgage and cross sell accordingly. • Exceeded 180% of target for three out of five years service• Top performer for final three years• Top three performer for extent of employment• Helped produce and develop sales scripting for all products• Mentored new members of staff from second year onwards• Also worked in underwriting dept on secondment