Greg Richards Email and Phone Number
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An experience will happen whether it’s designed or not…When an experience is well designed from moment to moment, we remember it. We talk about it to our friends. It’s worth more. It carries weight. Though we might not even notice at the time how effortlessly it all came together. We’re just getting our stuff done. How great is that?This is where I come in. I help organizations develop UX practices and manage teams that efficiently discover, plan, validate and design an orchestrated user experience so that people can do what they want to do easily. Let’s design something great together.
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Sr. Ux Design ManagerAdp Jul 2023 - PresentRoseland, New Jersey, Us -
Ux Design ManagerAdp Jan 2021 - Jun 2023Roseland, New Jersey, UsDesign Team leader transforming current HR processes and products into easy-to-use experiences that help millions of employees across the globe.
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Ux Design ManagerIbm May 2015 - Jun 2020Armonk, New York, Ny, UsAs UX Strategy and Product Manager, led design and development of a visual content authoring layer for Drupal CMS serving 2,000 users across 90K pages from concept to launch Q4 2019 (2-year project). Improved NPS by 60 points, reduced authoring effort by ~50% (time to task) netting $4.8M savings,• Built distributed, cross-functional team of 12, developed business case, built consensus, championed design as key to product vision with thoughtful execution, fueled research-driven feature prioritization, and achieved product goals. • Design Thinking leader responsible for structuring workshops and facilitating sessions to uncover and shared understanding of a problem space and articulate actionable goals.•. Cultivated a collaborative team of culture advocates and facilitated continuous learning by delivering design thinking training, hosting expert speaker interviews, and producing a series of UX design community events with local UXPA. Sponsored funding for several design conferences and managed event workshops hosted at IBM. -
User Experience Strategy ConsultantFactset Feb 2015 - May 2015Norwalk, Connecticut, Us• Delivered strategic framework for site redesign, included content audit, stakeholder interviews, information architecture, conceptual prototypes and implementation roadmap.• Partnered with Creative Director to create key page templates. -
Director Of User ExperiencePitney Bowes May 2007 - Dec 2014Stamford, Ct, Us• Led a successful multi-disciplinary UX team that consistently delivered effective user experiences which drove customer value and business revenue• Collaborated with leading digital agency to create the user experience design and content structure for complete redesign and re-platforming of PitneyBowes.com.• Led refresh of visual design for PB Supplies e-commerce store that drove over $70mm sales per year.• Redesigned key sections of customer support site, resulting in 20% reduction in call-center volume during peak product-update events.• Managed the definition and design of next-generation customer account management portal. • Implemented voice-of-customer programs (OpinionLab) for longitudinal monitoring of customer sentiment, site analytics to optimize site for usability and user task completion.• Built user research capability using low-cost tools and onsite recruiting that enabled rapid validation of new features. -
Senior Information ArchitectPitney Bowes Apr 2005 - May 2007Stamford, Ct, Us• Redesigned PB Small Business marketing site and then re-configured the templates to cost-effectively modernize and refresh the PB.com enterprise site, received promotion to Director.• Delivered 10% improvement (~$70M) in online conversions for Small Business e-commerce website.
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Senior Information ArchitectFoote, Cone & Belding May 2001 - Apr 2005San Francisco, Ca, Us• Delivered user experience strategy for major client projects and drove innovative UX processes internally.• Designed health care enrollment and benefits portals that serviced 33 million employees, benefits managers, and administrators. -
Information ArchitectBlue Marble / Novo Aug 1999 - Apr 2001
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Project ManagerJack Morton Agency Dec 1996 - Aug 1998
Greg Richards Skills
Greg Richards Education Details
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Bowling Green State University -
Design Gym
Frequently Asked Questions about Greg Richards
What company does Greg Richards work for?
Greg Richards works for Adp
What is Greg Richards's role at the current company?
Greg Richards's current role is UX Design Leader, culture and team builder, maker and tester.
What is Greg Richards's email address?
Greg Richards's email address is greg.richards@pb.com
What is Greg Richards's direct phone number?
Greg Richards's direct phone number is +1 914-499*****
What schools did Greg Richards attend?
Greg Richards attended Bowling Green State University, Design Gym.
What are some of Greg Richards's interests?
Greg Richards has interest in Ux Book Club, Interaction Design, New York City, Human Rights, Cognitive Science, Education, Environment, Technology Trends, Science And Technology, Agile Ux.
What skills is Greg Richards known for?
Greg Richards has skills like User Experience, Information Architecture, Strategy, User Centered Design, User Interface, Digital Marketing, Cross Functional Team Leadership, Rapid Prototyping, E Commerce, User Experience Design, Leadership, Online Marketing.
Who are Greg Richards's colleagues?
Greg Richards's colleagues are Michael Librizzi, Robert Ketchel, Roseleine Lucas, Gopal Painla, Lokesh K, Alex Matoushek, Kimberly Bodamer, Fpc.
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