Greg Richards Email & Phone Number

Roseland, New Jersey, Us

Roseland, New Jersey, Us

Design Team leader transforming current HR processes and products into easy-to-use experiences that help millions of employees across the globe.

Armonk, New York, Ny, Us

As UX Strategy and Product Manager, led design and development of a visual content authoring layer for Drupal CMS serving 2,000 users across 90K pages from concept to launch Q4 2019 (2-year project). Improved NPS by 60 points, reduced authoring effort by ~50% (time to task) netting $4.8M savings,• Built distributed, cross-functional team of 12, developed business case, built consensus, championed design as key to product vision with thoughtful execution, fueled research-driven feature prioritization, and achieved product goals. • Design Thinking leader responsible for structuring workshops and facilitating sessions to uncover and shared understanding of a problem space and articulate actionable goals.•. Cultivated a collaborative team of culture advocates and facilitated continuous learning by delivering design thinking training, hosting expert speaker interviews, and producing a series of UX design community events with local UXPA. Sponsored funding for several design conferences and managed event workshops hosted at IBM.

Norwalk, Connecticut, Us

• Delivered strategic framework for site redesign, included content audit, stakeholder interviews, information architecture, conceptual prototypes and implementation roadmap.• Partnered with Creative Director to create key page templates.

Stamford, Ct, Us

• Led a successful multi-disciplinary UX team that consistently delivered effective user experiences which drove customer value and business revenue• Collaborated with leading digital agency to create the user experience design and content structure for complete redesign and re-platforming of PitneyBowes.com.• Led refresh of visual design for PB Supplies e-commerce store that drove over $70mm sales per year.• Redesigned key sections of customer support site, resulting in 20% reduction in call-center volume during peak product-update events.• Managed the definition and design of next-generation customer account management portal. • Implemented voice-of-customer programs (OpinionLab) for longitudinal monitoring of customer sentiment, site analytics to optimize site for usability and user task completion.• Built user research capability using low-cost tools and onsite recruiting that enabled rapid validation of new features.

Stamford, Ct, Us

• Redesigned PB Small Business marketing site and then re-configured the templates to cost-effectively modernize and refresh the PB.com enterprise site, received promotion to Director.• Delivered 10% improvement (~$70M) in online conversions for Small Business e-commerce website.

San Francisco, Ca, Us

• Delivered user experience strategy for major client projects and drove innovative UX processes internally.• Designed health care enrollment and benefits portals that serviced 33 million employees, benefits managers, and administrators.

Education record

Education record