Greg Riches is a Principal Service Delivery Manager at Ac3. He possess expertise in it service management, itil, service delivery, cloud computing, data center and 31 more skills. Colleagues describe him as "Greg is an outstanding Service Delivery Manager. I've observed Greg tackle challenging customer situations, which he calmly manages through to conclusion, all while increasing customer satisfaction. He is well liked across the organisation and has the ability to source the required inputs to excel in his role by building key relationships internally and externally. His vendor engagement and management skills are outstanding and has resulted in our strategic vendors being just as committed to our customers as we are. Greg is also a great team manager. He goes out of his way to ensure his team have all the information and supporting processes in place so they can be autonomous and supported in their roles. He is approachable and importantly has built a collaborative team environment, meaning his team won't hesitate to let him know if there are any issues, enabling him to work with the team to address issues quickly. Greg has built up great rapport with our customers and through his improvement initiatives, has been able to increase customer satisfaction consistently. Greg is autonomous in his role, yet keeps me informed to an appropriate level with any issues and challenges. I really enjoy working with Greg. He is the ultimate professional while also bringing a fun and relaxed atmosphere to the team. He is a great contributor and is passionate about making a difference. I wouldn't hesitate in recommending Greg for a senior service delivery manager type role."