Gregory Sago Email & Phone Number

Olathe, KS, US

The IT Service Desk Manager is a key member of the City of Olathe's IT Leadership team. The IT Service Desk Manager is responsible for the complete portfolio of IT end user computing devices, desktop applications, client service requests, and the team that supports them. This position is responsible for building relationships with key individuals.

Olathe, KS, US

Olathe, KS, US

• Lead and mentor team of 3 Desktop Support Technicians, 3 Systems Engineers, 1 Network Engineer and developers on all projects and associated job tasks to provide support of Public Safety Division for the City.
• Routinely held planning meetings with Police Chiefs, Fire Chiefs, Municipal Court Judge, CTO and City Manager regarding project updates, and to make technical recommendations for improving Public Safety technologies.
• Managed VMWare (VSphere) Environments (linux, Windows, Solaris) to ensure all virtual clients are operating efficiently. Upgraded VSphere versions to current iterations.
• Managed Linux and Windows OS’s, created Cron jobs, automated tasks and agents.
• Deployed and managed updates for Solarwinds Log and Event Manager (SIEM) for all active systems.
• Created and Managed Test environments for developers to follow best practices for application development testing.

Overland Park, Kansas, US

• As a Systems Engineer I am responsible for the build out, maintenance, and troubleshooting of Veracity Consulting customer's rapidly expanding infrastructure's. Some of my responsibilities are outlined below:
• Managed and monitored all AWS virtual systems (Amazon Cloud) and physical infrastructure.
• Installed, configured, tested and maintained multiple operating systems (Linux, Unix, Solaris, Windows, Mac OSX), application software, Cisco networks and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Monitored and tested application performance for potential bottlenecks, identify possible solutions, and worked with developers to implement those fixes.
• Maintained security, backups, and redundancy strategies.

Wayne, PA, US

• The Technical Support Engineer III, supports a group of applications ensuring stability and driving efficiencies. This position works closely with many different software suites primarily Unix/Linux based applications.
• Managed group of 3 technicians who administered the day-to-day operations of software applications.
• Provided ongoing support to all business units as the Change Advisory Board Manager.
• Fine-tuned software applications and core operating systems with vendors to increase system performance.
• Provided ongoing training and mentoring to less 3 experienced team members to assist in their skillset development.
• Functioned as project lead for multiple software upgrades including CA Autosys, BMC BMM8 (MQ Series), CoSort 95 Self-Help Site, Unix Security Site and Weblogic 12c.

Wayne, PA, US

The Lead Technical Support Specialist - Unix, supports a group of applications ensuring stability and driving efficiencies. This position works closely with many different software suites primarily Unix/Linux based applications providing production support and overseeing the day to day operations ensuring SLA's are met and that CAB standards are followed..

Windsor, Connecticut, US

Software Application Administrators administer the day-to-day operations of software application products. They provide integrated team support and maintenance of software. They monitor application performance and maintain application integrity. Software Application Administrators troubleshoot mostly routine application problems and may serve as technical.

New York, New York, US

Execute advanced troubleshooting procedures and problem analysis to assist other technical support personnel.Initiated escalation procedures to urgent requests for system outages and stoppages.Monitored critical system interfaces, performed account administration for systems applications, such as NT, Tandem, MK, HR Online and VPN.Provide analysis and.

New York, New York, US

Assisted and created technical content and maintained technical documentation, knowledge base and troubleshooting pages.Provided shift turnover to team members to ensure all errors are tracked and resolved.Install company software and operating systems.Monitored critical system software interfaces.Provided backup to staff for off-hours monitoring and.

Network and server level support of Windows/Apple/UNIX/LINUX OS.Created and installed new security measures and network restrictions.Organized and maintained all application licenses and agreements.Supervised Night Shift Staff in Digital Imaging DepartmentMonitored and repaired multiple FTP Sites for Image transmissions and data processing.Used Multiple.

Eden Prairie, MN, US

Supported over 1000 portrait studios across USA, Canada and Mexico.Maintained and repaired all photography studio equipment.Installed and upgraded proprietary software applications related to imaging and image processing.Provided technical training on hardware repair to other team members.

Associate Of Arts And Sciences (A.A.S.), E-Commerce/Electronic Commerce

Ccna, Cisco Certified Network Administrator

High School Diploma, General Education