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@olatheks.org
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4 phones found area 727 and 913
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Gregory Sago is listed as Service Desk Manager at City of Olathe at City of Olathe, based in Olathe, Kansas, United States. AeroLeads shows a work email signal at olatheks.org, phone signal with area code 727, 913, and a matched LinkedIn profile for Gregory Sago.
Gregory Sago previously worked as Service Desk Manager at City Of Olathe and Technical Operations Support Supervisor at City Of Olathe. Gregory Sago holds Associate Of Arts And Sciences (A.A.S.), E-Commerce/Electronic Commerce from Brown College.
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AeroLeads found 1 current-domain work email signal for Gregory Sago. Compare company email patterns before reaching out.
I have extensive experience Supervising and Training IT staff members, I have spent the past 20 years honing my skills performing Systems Administration, Software Administration, Desktop Support Supervision, Help Desk Management, Leading Change Management Boards and performing General Network Support. I am an avid reader of all things tech and I’m always open for new opportunities to add to my skill sets...I am interested in partnering with communities where I can focus on improving my leadership skills. I would enjoy the ability to work alongside different people from all over the world on a regular basis and am always open to learning from others whenever possible.
Listed skills include Troubleshooting, Windows Server, Technical Support, Vmware, and 58 others.
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A career timeline built from the work history available for this profile.
Olathe, Ks, Us
The IT Service Desk Manager is a key member of the City of Olathe's IT Leadership team. The IT Service Desk Manager is responsible for the complete portfolio of IT end user computing devices, desktop applications, client service requests, and the team that supports them. This position is responsible for building relationships with key individuals throughout the city while continuing to propel the Service Desk team towards the future.
Olathe, Ks, Us
• Lead and mentor team of 3 Desktop Support Technicians, 3 Systems Engineers, 1 Network Engineer and developers on all projects and associated job tasks to provide support of Public Safety Division for the City.• Routinely held planning meetings with Police Chiefs, Fire Chiefs, Municipal Court Judge, CTO and City Manager regarding project updates, and to make technical recommendations for improving Public Safety technologies.• Managed VMWare (VSphere) Environments (linux, Windows, Solaris) to ensure all virtual clients are operating efficiently. Upgraded VSphere versions to current iterations.• Managed Linux and Windows OS’s, created Cron jobs, automated tasks and agents.• Deployed and managed updates for Solarwinds Log and Event Manager (SIEM) for all active systems.• Created and Managed Test environments for developers to follow best practices for application development testing.• Architected numerous Windows/Linux servers within VMWare for numerous city projects.• Provided tier 2/3 application support for 123 different applications for the Olathe Police Department.• Provided tier 2/3 application support for Olathe Fire Department and Olathe Animal Control.• Participated in on-call rotation to provide 24/7 support to the city.• Planned for, audited documentation for and acted as primary and secondary chair for numerous FBI/KCJIS Security audits.• Managed numerous application upgrades within Police Department application pool.• Planned and implemented upgrade of all existing Police Department in-vehicle computers and their Mobile Public Safety applications while simultaneously updating their WatchGuard In Car Camera surveillance systems.• Managed development plans for desktop technicians to increase their skill levels with tiered application support.
Overland Park, Kansas, Us
As a Systems Engineer I am responsible for the build out, maintenance, and troubleshooting of Veracity Consulting customer's rapidly expanding infrastructure's. Some of my responsibilities are outlined below:● Managed and monitored all AWS virtual systems (Amazon Cloud) and physical infrastructure.● Installed, configured, tested and maintained multiple operating systems (Linux, Unix, Solaris, Windows, Mac OSX), application software, Cisco networks and system management tools.● Proactively ensure the highest levels of systems and infrastructure availability.● Monitored and tested application performance for potential bottlenecks, identify possible solutions, and worked with developers to implement those fixes.● Maintained security, backups, and redundancy strategies.● Created numerous Visio workflow diagrams outlining the AWS environment in use for numerous hosted clients.● Created numerous technical training guides, process improvement guides and how to guides for client knowledge base’s.● Completed IT Department job analyses for incoming IT Director of client.● Managed system automation for maintaining space thresholds below alert levels on all hosting environments within AWS.● Provided 24/7 on call support for all client impacting events.● Worked with developers through Dev/Ops life cycle to create Jenkins Jobs, Profiles, Scripts and created repositories that were populated from Git and Subversion.● Wrote and maintained custom scripts to increase system efficiency and lower the human intervention time on any tasks.● Participated in the design of information and operational support systems.● Provide 2nd and 3rd level support for IT Staff, Desktop Support, HR and other executives.● Liaised with vendors and other IT personnel for problem resolution.
Wayne, Pa, Us
The Technical Support Engineer III, supports a group of applications ensuring stability and driving efficiencies. This position works closely with many different software suites primarily Unix/Linux based applications providing production support and overseeing the day to day operations ensuring SLA's are met and that CAB standards are followed. The position supports a group of applications ensuring stability and driving efficiency. The position also supports software and hardware maintenance, upgrades, monitoring application availability and performance,making application changes to support software upgrades, as well as application migrations to new hardware. Daily application monitoring for availability and change controls.Some of my responsibilities are highlighted below:● Managed group of 3 technicians who administered the day-to-day operations of software applications.● Provided ongoing support to all business units as the Change Advisory Board Manager.● Fine-tuned software applications and core operating systems with vendors to increase system performance.● Provided ongoing training and mentoring to less 3 experienced team members to assist in their skillset development.● Functioned as project lead for multiple software upgrades including CA Autosys, BMC BMM8 (MQ Series), CoSort 95 Self-Help Site, Unix Security Site and Weblogic 12c.● Wrote and continuously updated multiple product support manuals and then created a web index of all the security support documents created during my time with Sungard (FIS) for all internal security and audit procedures.● Provided 24/7 On Call Support and once all my team members were trained on all job functionality created a rotating on call schedule.● Supported Clustered and Non Clustered Weblogic Servers and processed multiple releases and deployments on a weekly basis following standard project lifecycles.
Wayne, Pa, Us
The Lead Technical Support Specialist - Unix, supports a group of applications ensuring stability and driving efficiencies. This position works closely with many different software suites primarily Unix/Linux based applications providing production support and overseeing the day to day operations ensuring SLA's are met and that CAB standards are followed. The position supports a group of applications ensuring stability and driving efficiency. The position also supports software and hardware maintenance, upgrades, monitoring application availability and performance,making application changes to support software upgrades, as well as application migrations to new hardware. Daily application monitoring for availability and change controls within the application portfolio will also need completed.
Windsor, Connecticut, Us
Software Application Administrators administer the day-to-day operations of software application products. They provide integrated team support and maintenance of software. They monitor application performance and maintain application integrity. Software Application Administrators troubleshoot mostly routine application problems and may serve as technical resources on project work. Software Application Administrators demonstrate basic skills with moderate level of proficiency. They perform standard assignments and apply existing policies or procedures to solve problems or issues. They receive instruction, guidance, and direction from others and consult with senior peers on non-complex projects to learn through experience.
New York, New York, Us
Execute advanced troubleshooting procedures and problem analysis to assist other technical support personnel.Initiated escalation procedures to urgent requests for system outages and stoppages.Monitored critical system interfaces, performed account administration for systems applications, such as NT, Tandem, MK, HR Online and VPN.Provide analysis and statistical reports regarding completions, outstanding problems and progress.Coordinated and facilitated training and development of 5 staff members through coaching, mentoring, on the job training and classroom training. Provided 2nd level support for multiple production systems including IBM Mainframe’s, TA2000, VAX, Unix AIX, Microsoft Server 2003, VM Ware and several DST Proprietary Systems.
New York, New York, Us
Assisted and created technical content and maintained technical documentation, knowledge base and troubleshooting pages.Provided shift turnover to team members to ensure all errors are tracked and resolved.Install company software and operating systems.Monitored critical system software interfaces.Provided backup to staff for off-hours monitoring and systems support.Monitor performance to ensure support staff service levels are acceptable.Participated in projects to implement new support procedures.
Network and server level support of Windows/Apple/UNIX/LINUX OS.Created and installed new security measures and network restrictions.Organized and maintained all application licenses and agreements.Supervised Night Shift Staff in Digital Imaging DepartmentMonitored and repaired multiple FTP Sites for Image transmissions and data processing.Used Multiple Adobe Software Packages for Image Enhancements, Image Color Processing, Duplexing and creating Kodak Specific Digital Print Files.
Eden Prairie, Mn, Us
Supported over 1000 portrait studios across USA, Canada and Mexico.Maintained and repaired all photography studio equipment.Installed and upgraded proprietary software applications related to imaging and image processing.Provided technical training on hardware repair to other team members.
Quick answers generated from the profile data available on this page.
Gregory Sago works for City of Olathe.
Gregory Sago is listed as Service Desk Manager at City of Olathe at City of Olathe.
AeroLeads has found 1 work email signal at @olatheks.org for Gregory Sago at City of Olathe.
AeroLeads has found 4 phone signal(s) with area code 727, 913 for Gregory Sago at City of Olathe.
Gregory Sago is based in Olathe, Kansas, United States while working with City of Olathe.
Gregory Sago has worked for City Of Olathe, Veracity Consulting, Inc., Sungard Financial Systems - Now Part Of Fis, Sungard - Now Part Of Fis, and Dst Systems.
You can use AeroLeads to view verified contact signals for Gregory Sago at City of Olathe, including work email, phone, and LinkedIn data when available.
Gregory Sago holds Associate Of Arts And Sciences (A.A.S.), E-Commerce/Electronic Commerce from Brown College.
Gregory Sago is listed with skills including Troubleshooting, Windows Server, Technical Support, Vmware, Unix, Software Documentation, Networking, and Active Directory.
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