Greg Salvo Email & Phone Number

Chicago, Il, Us

United States

United States

United States

Wisconsin Physician Services is a leading health insurance provider in the Midwest and beyond, providing health solutions for active and retired military personnel, seniors, and families.Thrived in a highly collaborative environment ensuring WPS’s success in the Midwest. During my tenure, WPS expanded into several other states based on the trust executives had on our team’s ability to deliver exceptional customer satisfaction.Routinely performed in the top ten percent of agents in volume, generating trust among leadership and other team members.Assumed team lead responsibilities on a rotating basis to implement new organizational and operational strategies freeing managers to pursue other strategic initiatives.Ensured quality customer success management by overseeing the entire lifecycle of each customer issue which sustained WPS’s reputation of customer satisfaction.Excelled in quickly learning new software for claims, billing, and CRM and trained others which reduced the burden on management.Team exceeded retention targets in 2019 and 2020 through daily briefings of retention sales goals and continual focus on customer engagement.Functioned as a supervisor to de-escalate calls with difficult solutions freeing management to focus on larger strategic issues.Consistently collaborated with other agents to deliver quality outcomes for customers to sustain the reputation of WPS products and retained customer satisfaction.

Seoul, South Korea

Sogang Language Program is a conglomerate of private English academies servicing much of South Korea's English language learning students. Trained and supported other teachers on best practices, implementation strategies, and techniques to provide quality instruction across all school departments raising the caliber of teaching skills across the organization. Proactively developed cross-cultural communication skills to better serve students and grew stronger customer loyalty for SLP and investors. Coordinated students with different learning levels during a single classroom session ensuring students were actively self-starting on assigned projects while assisting other students.Designed and developed special events such as English camps, and prepared students for English music performances.

Anyang, South Korea

Created a Social Welfare course for students using a flexible leadership style which allowed for full classroom discussions.Developed original course content and lectures.Fostered an environment rich in discussion through engaging lecture content.Effectively lead students by handling all aspects of course goals and objectives with little oversight

Installed and serviced structured cabling systems including pre-cabling support structure, termination, testing, reporting, and labeling per specifications and drawings Adapted to work in a variety of settings including corporate office buildings, hospitals, and new constructionEnsured successful hospital operations by following extensive safety guidelines while performing workCommunicated in detail with other technicians to ensure a high degree of coordination and collaboration on cabling installationsCollaborated with other team members to strategically install cabling systems for greatest efficiency

Entrepreneur Certificate, Entrepreneurship/Entrepreneurial Studies

6 Business Credits including: Accounting & Finance Entrepreneurial Management

Bachelor'S Degree, Social Work

Activities and Societies: Chi- Alpha, BRIDGE, YWAM Graduated May 2014

Computer Networking, Computer Science

Activities and Societies: Trek Bicycle Helpdesk Technician Intern - Specialized in implementing and managing hardware inventory.