• Manage server infrastructure for a team of developers, ensuring Java certificates are up to date and vulnerabilities are remediated.• Monitor application performance, build and maintain third-party applications, and resolve incidents promptly.• Troubleshoot infrastructure-related issues, ensuring seamless operations for the team.

Independent Health Association – November 2019 to July 2021Member of Wintel Engineering Team working projects and escalated tasks:- Server 2008 upgrade project - in-place upgrades of virtual servers (alone) - PKI certificate upgrade project (part of team)- Windows event log forwarding implementation project (alone)- Worked level 3 tickets tasks and incidents in Service NowEnterprise Server Provisioning Team (AVMed Insurance) – April 2019 to October 2019- Provisioned new Virtual Servers- Decommissioned virtual servers- Developed processes for ESPT – AVMed specific tasks- Documented those processes as SOPs and workflows- Acted as ESPT’s AVMed point of contact to other teamsAscension Health Intel support team - February 2015 to April 2019- Built and configured new physical and virtual servers.- Decommissioned physical and virtual servers.- Troubleshot OS and hardware related issues including:--- failed backups, high processor utilization, RAM utilization--- disk space utilization, and down servers- Engaged and worked alongside other teams:--- Dell enterprise support--- local smart hands--- other NTT Data and Ascension teams. - Participated in internal and customer facing meetings- Worked incidents, requests, changes and tasks- Resolved incidents as part of on call rotation- Patched servers using KACE and Windows Update- Developed and maintained process documentationCorelogic Data Center Migration Project - March 2013 to January 2015- Primary duty was migrating customer servers to Dell data centers- Built and configured servers on-site at data center- Intel representative at team meetingsRussell Investments Data Center Migration Project - Nov 2011 to February 2013- Joined project as contractor then hired as employee in Nov 2012.

Russell Investments Data Center Migration Project. Responsibilities included:- Discovery and maintenance of the baseline- Physical and Virtual Windows 2003 and 2008 server builds - Cleanup / re-home of P2V and V2V servers after replication- Prepared and troubleshot servers for handoff - Maintained IP address spreadsheet and distributed IP addresses- Created IIS website documentation and troubleshot IIS issues- Helped cover transition manager’s backfill during long cutovers- Other hardware troubleshooting and upgrading including: --- Expanded system volumes on hard drives --- Upgraded memory --- Upgraded local hard drives--- Replaced faulty FCoE cards. Technology in use:- Dell M610 blade servers- Dell M1000e chassis- Emulex FCoE CNA cards- VMware vSphere 5- Microsoft Deployment Toolkit

Primary responsibilities were to - Build and maintain web / application servers running Windows Server- Manage a team of engineers with diverse infrastructure skill setsWorked with local web development team as Scrum Master--- Certified as Professional Scrum Master 1 (PSM) – April 2011Represented IT in interdepartmental management meetingsUpdated senior management with weekly departmental reportsWrote, implemented, and maintained policies to satisfy auditorsMaintained vendor relationships

Migrated the test WEB /APP environment to VMWare ESXiAdministered Active Directory user accounts, permissions, access rights and group membershipAdministered backups using NetBackup, Backup Exec and Backup Exec System RecoveryBuilt and maintained two Cisco 11503 Content Switches in redundant configurationMaintained NetApp FAS250 as primary file serverBuilt and maintained Cisco switches and routersResearched, recommended, and purchased new products and servicesOversaw three data center movesManaged contractorsWrote and maintained a How-To Manual of my team’s day to day responsibilities

Hands on manager of team of engineers responsible for- Desktop Support- Windows NT, 2000 and 2003 Servers- Application testing- Security- LAN/WAN- Disaster Recovery / Business Continuity- Telecommunications- License and documentation maintenance- Web farm infrastructure

Supported approx. 200 internal users and 50 serversSupported satellite claims officesPrimary Norton anti-virus administrator.Primary Legato and Backup Exec Administrator

Provided phone support for a DOS based insurance rating disk.