EMPLOYMENT EXPERIENCEInside Sales Customer Service Representative 2012-2015GRK Fasteners Thunder Bay, ONGRK Fasteners in Thunder Bay closed it's doors on December 31, 2014. Build relationships with business clients and manage negotiations of sales contracts Assist with organizing, training and managing staff Receive customer inquiries, complaints and order placement via telephone, fax, email, EDI, website and walk-in; process customer information as quickly and accurately as possible Provide information by phone, fax and mail to customers on product inquiries and technical information Trace and expedite late orders; work with department to ensure back orders are reviewed and released as required Interface with other departments to troubleshoot customer service problems Research and process customer’s orders to be completed and paperwork processed on a daily basis Invoice customer accounts and prepare customs documents on a daily basis