Greg Scott - Avs Cloud Engineer ★ Email & Phone Number

Auburn, Wa, Us

Bangalore, Karnataka, In

I was part of a new Microsoft team of “cleared” engineers created to support the newly created “Gov Cloud Infrastructure for Azure VMware Solution. • Provide implementation, configuration, deployment, and ongoing support of the VMware vSphere server infrastructure hosting enterprise applications and all of its subcomponents (NSX, Distributed Switches, vRA, vRO, Update Manager, HCX).• Troubleshoot network connectivity issues between VMs and customer network targets and Azure hosted services, and VM migration issues, including DNS, IP, and vLAN issues.• Work IcM tickets created by automated Geneva health monitors to address errors regarding SDDC creation from ARM, Conveyor & Conveyor Worker, Container registry, key vaults, table storage, PUC Incumbent, TUC Incumbent, ESX Host Reclamation, host free pool, Digital Rebar, & Geneva Actions.• Perform Host Reclamation tasks as SDDC ESX hosts report errors. Troubleshoot AHR failures. Log into server iDRAC’s and diagnose hardware issues. Replace unhealthy hosts with healthy hosts. Wipe, reimage, and remove “health_maintenance” flags to make ESX hosts available in the host “Free Pool.” • Log into Linux jump boxes via UI or CLI to access PUC or TUC SDDC resources to troubleshoot issues, and pull log files to diagnose/troubleshoot errors via Kusto Queries from various Orchestration data sources depending on state/location errors are occurring.• Main tools used: SAW Laptop for admin work inside a Stamp, DC or POD, IcM, GDCO, Antisaw, Linux Jump Boxes, Azure Portal to access tenant Subscription/SDDC resources, JIT Portal for Admin Access permissions, Azure Storage Explorer, Service Tree, Kusto Explorer, Jarvis, Geneva Actions, Geneva Health, Geneva Logs, Digital Rebar Portal (DRP) for wiping & reimaging ESX hosts and DNS host assignments, Shirley, Upgrade Orchestrator, Azure Cosmos DB, AWX (Ansible Tower VM that runs Playbooks), Azure VPN clients, Ocular, iDRAC.

Reston, Va, Us

Provides second-tier support to end-users for PC, server, mainframe applications, storage, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.• Primary POC for local server, network, and telecom repair of District infrastructure components.• Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.• Assist with hardware and software technology refreshes, ensuring milestone compliance while coordinating with application owners to minimize disruptions.• Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.• Daily administration of Active Directory User accounts, access and permissions, creation of SIPR accounts.• Setup of new print servers, creation of print queues.• Complete setup of new 2019 server VM’s and Windows 10 VM’s.• Assist in storage and data management, specifically file and folder permissions.• Apply DISA STIGs and resolve security vulnerabilities.• Support operational transition of enterprise solutions into production.• Coordinate Level 3 support to District technical personnel.• Primary escalation POC for after hours and VIP level support requests.• Responsible for monitoring the technical performance of SAIC and subcontractor staff and reportingexemplary or disciplinary performance to the SAIC Division Manager. Responsible for coordinatingsubordinate employee recruitment, selection and training, performance assessment, work assignments,salary.

Washington, Dc, Us

• Performs server software installations and upgrades to operating systems and layered software packages.• Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures.• Monitors Tier 1/2 server operations and performance using appropriate software applications and tools. POC for local NIPR and SIPR enterprise systems issues, create and/or manage trouble tickets, and monitor status and report outages to NOSC Operations.• Operates and maintains all aspects of local and remote, physical, and virtual server administration to include but is not limited to Microsoft Active Directory, DNS, DHCP, share permissions, print queues, etc.• Maintain Systems Availability, perform daily system monitoring, verifying the integrity and availability of all server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform ongoing performance tuning, hardware/software upgrades, and resource optimization as required.• Daily administration on Exchange servers, account maintenance, and Outlook Web Access.• Ensure all required file systems and system data are successfully backed up via Avamar and perform system and file restores as required.• Maintain antivirus / security requirements by the US Army standards and regulations and remediate any IAVA or STIG findings from ACAS scans and address any CCRI findings for both NIPR and SIPR networks.• Address daily HBSS reports for any server anti-virus vulnerabilities.• Demonstrate proficiency at system maintenance and troubleshooting of various vender Server platforms including Dell, HP, tape libraries, network switches and SANs.• Perform daily administration utilizing tools such as PowerShell, remote desktop, MMC, Remedy, etc.

Colorado Springs, Colorado, Us

• Review all outage notification emails to address any potential district outages. Follow-up with site POC’s for status. Notify ITC/Ops Officer of these findings and corrective measures.• Walk through the NOC/Server room to visually inspect all network devices for any issues.• Respond to any upper management due-outs or short suspense’s for any information request reports.• Create any documentation and distribute to the team regarding information sharing, new procedures, SOP’s, fixes, or any relevant information that could be useful for them to perform their jobs more efficiently.AD• Complete setup of new user accounts in AD, compare user group memberships, DLL’s, adding group memberships. Verify 1st logon.• Unlock user/computer accounts.• Troubleshoot connectivity issues with user’s mapped network drives.• Troubleshoot failing Group policy on instrumentation computers.• Clear print server queues.Printers• Fix printer scanning issues/email issues.• Main POC when working with ODT’s regarding any printer issues.Cyber Compliance• Search for and install IAVA’s from DOD repository, resolve any SCCM client issues.• Address STIG issues.• Address any DAR issues.Network• Daily walk through of NOC server room to visually verify Netapp and all network devices appear to be functioning.• Troubleshoot downed network devices and servers.• Daily monitor Spectrum, vSphere & Network Flow Analysis for any device or circuit outages.• Schedule district planned outages for maintenance, reaching out to key support POC’s.• Troubleshoot failing UPS’s.• Assist with configuration and installation and racking of network devices (routers, switches, WAP’s, etc).• Activate network ports.• Keep server info updated.• Keep track of warranties.• Install cat6 & fiber cable.• Racking and cabling of most network devices.• Update Asset database on device deployment status.• Work with the NOSC to configure all network devices and arrange for their testing and deployment.

Renton, Wa, Us

In 2014, Providence Health & Services began their Desktop Transformation Project moving 50,000+ employees’ desktops and applications in Alaska, Washington, Oregon, Montana, and California (30 hospitals and over 400 clinics) to Windows 7. Key success factors include high-end/complex application troubleshooting, and a commitment to delivering a high level of exceptional customer service with each and every customer interaction.PROJECT OVERVIEW:A. Discovery / Rationalization: Determine if an app is an inflow candidate to the Microsoft ACF (App Compatibility Factory) for App-V packaging, or if it should be packaged internally via our CSE team or Citrix packaging team, or installed manually.B. Inflow: Once Discovery completed, send app to Microsoft ACF for App-V Packaging. C. Clarifications: Research/troubleshoot/answer any “clarifications” from the ACF during their testing/packaging process.D. UAT: Conduct UAT (User Acceptance Testing) with users on apps packaged and sent back from the ACF and put on MDT servers.E. App Validation: Prepare data and then validate and identify gaps regarding the application scheduled to be delivered/deployed. F. Deployment Readiness: Evaluate list of applications for upcoming deployment waves - identify app disposition, gaps, manual installs, exceptions, contact end users, etc.

Jacksonville, Fl, Us

Totem Ocean Trailer Express was the actual site location for this position. They outsourced their IT requirements to Enterprise Integration. I was brought on-board to help with a multi-domain refresh project utilizing WDS, and day to day 2nd level desktop support. Some of my main activities included the following:• Updated images on the WDS server with the latest updates/patches. This lessened the employee’s downtime waiting for post install updating to occur.• Reset user accounts, added computer accounts, added groups to new users, and setup printer queues in Active Directory. • Fixed Citrix Receiver issues, deleted Citrix user profiles, and resolved general network connectivity issues for users. High priority responses minimized employee loss of productivity.• Resolved WIFI and Air card issues, thus alleviating many logistical challenges for mobile users. Ordered and set up new iPhones including services for new users, and transferred data/email to new phones.• Enabled Folders in Exchange for users when needed.• Activated and tested user ports for digital phone system during office moves. This allowed users to come in the next morning with a working phone displaying the correct extension.• Assured data integrity and availability by completing Tape Library backups weekly.

Bethesda, Md, Us

The was a long-term contract roll through Lockheed Martin working at the US Army Corps of Engineers Seattle District offices. I supported their main office in Seattle, and also was the “boots on the ground” tech at Joint Base Lewis/McCord, and other satellite offices. • Resolved core issues such as Outlook email, PST files, user Profile help, VPN troubleshooting, SCCM issues, Air Card issues, Multimedia, Audio, Projectors, VTC setup, Windows 7, MS Office 2007, Network Connectivity, Web & Citrix connectivity, SharePoint, Network Shares, User Login issues, Training USACE users on various application functions, etc.• Completed hardware setup of network infrastructure in construction trailers at JBLM, including Cabling, Switches and Routers. Proactively monitored work order requests to assure completion upon move-in dates.• Collaborated with team members and various departments to address critical site issues. Served as a catalyst to bring needed changes. • Wrote technical documents with discovered solutions for dissemination to our team.• Functioned as the Ticketing Manager prioritizing and assigning team workflow. This greatly improved general efficiency and expediency on urgent issues.• Mentored and trained new people in our department to get them up to speed. This allowed them to make a quicker impact on the work load and improve team metrics.

Bothell, Washington, Us

I performed 1st, and some 2nd level support at Genie Industries. My main function was to perform triage, troubleshooting/diagnosing and resolving complex issues regarding desktops, laptops, output devices, network connectivity, network shares, and user login issues. This included restoring user access by resetting user and computer accounts in Active Directory.• Triaged issues and routed according to next level support. Wrote very detailed documentation on issues for follow-up.• Supported MS Windows Operating Systems and Microsoft Office application issues, including Outlook. Most of these were resolved on first contact.• Provided access support for wireless devices, including VPN setup.• Addressed AS400 connectivity issues and provided user credential info.• Conducted follow-up to verify user issues resolved. Built great rapport with customers, especially those not expecting a call back.

Washington, D.C., Us

This position involved a lot of travel to the various Post Offices in Western Washington conducting PC refreshes and providing on-site support regarding pc troubleshooting, software installation and restoration functions as required, including user training.• Updated documentation in REMEDY regarding equipment configurations, changes, problems, and performance data. Highly successful in cleaning up many inventory discrepancies which allowed for much more accurate reports.• Analyzed and resolved complex hardware / software problems with mainframe and distributed systems. Due to the lack of support personnel, worked hard and was successful improving department image. Interacted effectively with diverse functional groups. • Developed, implemented, and followed the quality assurance program.• Created very detailed documentation for all problem resolutions. This, along with any discovered fixes added to our knowledge base.• Provided weekly status reports, maintained project plans, and notified management of critical failures and missed milestones. Planning my workflow in advance greatly increased hitting targeted objectives.

Washington, Dc, Us

The US Army Corps of Engineers conducted a PC refresh project I became a part of which included ghosting images onto new Dell systems, then deployed them according to schedule. • Multitasked by working on multiple systems at the same time to ensure timeline and deployment objectives were met.• Conducted data migration backups to server or pc-to-pc via crossover cable. Successfully transferred over all user data to the new machines.• Installed additional software applications, printers, peripherals, and validated user logon credentials and network drive mappings with proper access.• Diagnosed, troubleshot, and documented any issues that came up.

Bonn, De

This was a 2nd level desktop support role in the hardware/software group with Airborne Express, who later merged with DHL during my last year with them before the corporate office moved to Florida. • Provided 2nd level software and hardware support for computers and peripherals. Was very effective in keeping ticket counts low due to tenacious documentation of resolutions/fixes. As a team, we regularly discussed these for situational awareness. This way we didn’t have to reinvent the wheel.• Demonstrated a responsive, energetic disposition and excelled in Customer Service with both technical and non-technical customers. Successfully built great rapport with our user base, largely through my follow-up efforts.• Imaged and installed software on computers using Ghost-casting. Created customized PC images (and documentation) according to department specifications. Added newly created custom image with user data onto their fat32 partition for easy future restoration.• Functioned as the ticketing manager and effectively managed workflow. Redirected team members on the floor when necessary for high priority tickets that came up. When required effectively brought in other IT teams to resolve issues. In these cases, I functioned as the single point of contact for the user.• Performed administration of network resources. This included the following: network and mainframe connectivity, database connectivity, maintaining and administering user access to network installation sources, adding and removing workstation accounts in Active Directory and Windows NT domains, maintaining the DTS Home Page, and creating and maintaining Group Policy Objects (GPO’s) applied to workstations.• Patched network cables from switches to pedestal feeds. This facilitated user moves to new cubicles.• Conducted very accurate IMAC/ inventory management of equipment, software licenses, and site licenses.

Bachelor Of Arts - Business Management

Education record

Education record

Education record

Education record

Bachelor Of Arts - Ba, Business Management