Gregory Sell Email & Phone Number

Plainfield, Indiana, United States

Plainfield, In

Plainfield, Indiana

Directed teams of 90 - 128 associates on receiving end of 1M sq. ft. fulfillment center. Unloaded various line haul trailers, received freight via palletized, fluid hand floor loads and mixed pallet freight via receiving line. Stowed items to rack locations. Maintained safety programs and OSHA compliance to ensure safe work environment. Functioned as primary information source for team; assumed corrective measures as necessary. Mentored, trained Tier 1 and Tier 3 associates for career growth, promotions, performance, and recognition. Identified key process improvement initiatives using Lean tools for data driven decisions. Established hourly productivity requirements while collaborating with other area managers.~ Resolved process issue by restructuring Fast Start for Stow team. Reduced fast start times by more than 40%; obtained best in class rating.~ Enhanced overall stow and problem solver efficiency by performing deep dive. Devised process that improved quality of stows, decreased cage change times, increased number of physical stows; 47,000 additional per year.~ Designed and taught course for Process Assistants. Earning trust and giving feedback.~ Constructed procedure for S Mod (36 aisle area of racking within the building), VNA (Very Narrow Aisle) rotation to establish additional space with S Mod throughout year using red/green traffic lights to indicate if aisle was open or closed to stow freight. Created space improvement set at 25% increase prior to opening aisle back up to stow team.

Madison, Wisconsin, United States

Preside over daily operations for AMXL (Amazon Extra Large) delivery station; manage operations that concentrates on delivery of orders directly to customers. Lead team of 30 – 45 direct reports, including 4 assistant station managers and tier 1 associates. Oversee all facets of onsite HR, safety, operations (inbound and outbound), scheduling, compliance, training, mentoring, coaching, onboarding, etc.~ Initiated first AMXL Delivery Station Associate Expectations Document, provided to new hires and current associates. Created culture of teamwork, safety, and professionalism; supported by HR and senior leadership. Shared as best practice throughout node.~ Streamlined process for communicating between tier 1 associates and leaders by establishing email list of site-specific members, produced business cards with all contact information for associates to ask questions, share concerns, etc. Modeled by other sites in country.~ Managed all construction activities, including HVAC, electric, drywall, paint, pluming, masonry, etc. for 16 week, $800K building expansion project. Completed successfully without any reportable injuries by contactors, subcontractors, associates, managers.~ Improved ranking from 56th out of 77 AMXL delivery stations nationwide to 10th in country, overall, and 4th in country for similar sized stations, within 6 months.

Lebanon, In

• Oversee key operational functions including sales, customer service, merchandising, inventory planning, staffing, budgets, Lean 5S, housekeeping, safety, etc.• Manage all departments including store pharmacy.• Maximize sales by linking inventory forecasting and planning to consumer trends.• Establish goals and use performance metrics (sales by department, by product etc.) to take a proactive versus reactive response to risks and opportunities.• Coach, mentor and develop high performance teams.• Create a customer-centric culture to deliver a Customer First experience.• Increased annual revenues by 5% in less than one year with $24 to $30 million in annual sales revenues.

Fishers, In

• Oversee key functions including sales, inventory planning, warehousing, routing, scheduling, fleet management, and customer relations.• Manage a staff comprised of Sales Representatives/Drivers and administrative and warehouse support with a fleet including eight water delivery trucks and three cargo vans.• Focus efforts on timely and accurate service.• Use goal and Key Performance Indicators (KPIs) and measure performance on a real-time basis.• Review analytics to form a baseline for continuous quality improvement.• Focus efforts on cost efficiencies, productivity and profitability creating top line growth.• Increased sales revenue by 3% within 6 months.

Farmingdale, Ny

• Directed a call center team with responsibility for inside sales, account management and problem resolution.• Established policies, procedures, goals and performance metrics to encourage team ownership and accountability for results.• Used data collection, analysis and trending to take a proactive versus reactive response to problems and opportunities.• Selected and implemented technology innovations to track call center performance using key performance indicators.• Managed 88 house accounts with $1 million in annual revenue providing one-stop service solutions.• Use a solutions/consultative selling approach leveraging customer loyalty to effectively cross-sell products and services.• Focused efforts on positive customer experience to build and retain customers’ loyalty and leverage relationships to up-sell and cross-sell.• Assumed responsibility for information technology, telecommunications, networking and software/hardware.Key Accomplishments• Generated $1.25 million in new business for each F/Y 2011, 2012, 2013 and 2014.• Spearheaded yearbook marketing initiatives, generating $120K in revenues.• Achieved a 90% client retention rate, first time ever in the history of the territory.

Charlotte, North Carolina Area

• Directed a workforce of five Managers and 65 employees.• Oversaw all operational functions including human resources, information technology, production, sales support, account management, and customer service for a main facility and five satellite locations.• Established goals, performance standards, metrics and Key Performance Indicators (KPIs)• Facilitated cross-functional team initiatives with internal stakeholders and vendors to build consensus and support for share goals.• Used analytics to take a proactive versus reactive response to problems and opportunities.• Led all start-up operations including policies, procedures, protocols, recruitment, training, and organizational structures.• Managed a territory with annual sales revenue of $22 million

Indianapolis, Indiana Area

• Directed a team of five Managers and 50 employees for an operation covering four Indiana territories.• Oversaw key operational functions including human resources, production, post-production, EDT collection and processing, sales support, account management, customer service, finance, and budgeting.• Established key metrics for all departments and used data collection, analysis and trending to track performance in real-time and to encourage team ownership and accountability for results.• Streamlined and re-engineered workflows/processes to achieve lean and efficient operations.• Created an employee development and succession planning program, resulting in record high levels of retention and productivity.• Improved work order system to include tracking and reporting, from initial work order generation through all stages of production.• Operated in a matrix structure and built support for shared goals through a process of organizational alignment.• Established a philosophy of customer excellence, improving customer satisfaction levels from 89% to 98%.Key Accomplishments• Ran all operations for a $14 million territory.• Achieved a $250K cost reduction.• Developed and implemented an early EDT collection process, generating 98% response rate with re-booking dates within five days of execution.• Built collaborative working partnerships among all territories to share resources and to maximize service levels.• Spearheaded the design and build of a new operations center including staffing, training, construction management, bids/proposals, contract negotiations, and technology.• Worked with IT group to lead the installation of a new network for the operations center.• Designed and implemented a sales support team, allowing Sales Representatives more time to pursue business development objectives.• Streamlined and re-engineered workflows and processes to achieve lean and efficient operations.

Greater Minneapolis-St. Paul Area

•Directed eighteen Engineers to facilitate site installations and project management of technology, including voice/data communications, telecommunications services and desktop support.•Spearheaded major technology improvements for operations in Minnesota, South Dakota and North Dakota.•Led the Nortel Norstar system build for Minnesota’s central offices.

Greater Minneapolis-St. Paul Area

•Provided operation support for the build of 53 DSL network offices serving 250,000 customers.•Managed a $3 million annual budget to support the technology needs of field operations in Minnesota, Iowa and Nebraska.

Bachelor Of Science (Bs) Mot, Management Of Technology

Associate Of Science (A.S.), Industrial Electronics Technology/Technician