Greg Shephard Email & Phone Number

• Directed CBTS’s corporate strategy process, collaborating with internal and external teams.• Developed CBTS Professional Services and PMO organization delivery model, KPIs, policies, and procedures.• Collaborated with product and services teams to develop strategy, foster partnerships, negotiate contracts, and drive deployment and growth.• Provided executive leadership and sponsorship for key accounts.• Led professional services organization encompassing Cloud, DevOps… Show more • Directed CBTS’s corporate strategy process, collaborating with internal and external teams.• Developed CBTS Professional Services and PMO organization delivery model, KPIs, policies, and procedures.• Collaborated with product and services teams to develop strategy, foster partnerships, negotiate contracts, and drive deployment and growth.• Provided executive leadership and sponsorship for key accounts.• Led professional services organization encompassing Cloud, DevOps, Automation, Networks, Security, and core IT services.• Implemented cloud voice services such as WebEx Calling and MSTV for efficient client communication solutions.• Established partnership with ServiceNow, overseeing the buildout of CBTS’s ServiceNow Implementation team.• Established and managed the centralized Project Management Office.• Led Service Delivery Management team to ensure quality service delivery.• Directed Technical Talent program, fostering technical proficiency with a focus on AI. Show less

Provide executive leadership for the infrastructure services division responsible for 24x7 Global delivery of IT Infrastructure services across the ITIL model for Fortune 100 companies such as General Electric. Oversee team of 400+ IT resources globally, providing AWS cloud implementation and support services, VMware virtual server support, network services and support, data center management, as well as server, storage, data protection, Citrix and security & compliance support of over 18,000… Show more Provide executive leadership for the infrastructure services division responsible for 24x7 Global delivery of IT Infrastructure services across the ITIL model for Fortune 100 companies such as General Electric. Oversee team of 400+ IT resources globally, providing AWS cloud implementation and support services, VMware virtual server support, network services and support, data center management, as well as server, storage, data protection, Citrix and security & compliance support of over 18,000 servers and 16 PBs of storage for one of the largest enterprise IT installations in the world. Experience providing executive oversight and leadership of application engineers and developers in support of IOT, Machine Learning, Digitization and Additive Application initiatives. Show less

Schenectady, Ny

Provided technical and operational leadership to 175 staff located in 12 states and 25 subcontractors in Europe and India. Managed a diverse client portfolio with multiple contracts for IT services. ➢ 25% uptick in revenue gained by launching business entities in France, Italy and the UK to deliver local support as part of a remote global support solution.

Schenectady, Ny

Led a technical team of 75 employees in ten states supporting UNIX/Wintel/Virtual servers, storage devices, WAN and LAN networking, software packaging, 3,000 engineering workstations and providing IT support for the GE acquisition team.➢ 22% upturn in revenue generated by adding two US-based bilingual resources to deliver native language support to accommodate new business in France and Italy. ➢ 12% rise in service level agreement fulfillment gained to reach near perfect attainment… Show more Led a technical team of 75 employees in ten states supporting UNIX/Wintel/Virtual servers, storage devices, WAN and LAN networking, software packaging, 3,000 engineering workstations and providing IT support for the GE acquisition team.➢ 22% upturn in revenue generated by adding two US-based bilingual resources to deliver native language support to accommodate new business in France and Italy. ➢ 12% rise in service level agreement fulfillment gained to reach near perfect attainment, enrich customer satisfaction and increase growth opportunities by reorganizing the operational environment, changing leadership and focusing on automation and reporting. Show less

Schenectady, Ny

Directed a team of business analysts, project managers, finance analysts, engineering workstation support technicians. Delivered technical and financial consulting to the GE high performance computing (HPC) grid computing initiative.➢ $1.3+ million savings in variable costs, workforce time utilization and base costs earned by instituting low cost Intel and Linux-based HPC grid computing to facilitate engineering physics-based design and analysis.➢ $100,000 savings in yearly business… Show more Directed a team of business analysts, project managers, finance analysts, engineering workstation support technicians. Delivered technical and financial consulting to the GE high performance computing (HPC) grid computing initiative.➢ $1.3+ million savings in variable costs, workforce time utilization and base costs earned by instituting low cost Intel and Linux-based HPC grid computing to facilitate engineering physics-based design and analysis.➢ $100,000 savings in yearly business software spending won by creating periodic audits of current software licenses, procurement and usage to mitigate wasteful spending and to ensure strict licensing compliance.➢ 25% cut in equipment costs cultivated by re-evaluating system design, analyzing current performance and devising new system specifications for an inflight project.➢ 20% decline in commercial software license and maintenance costs garnered by negotiating existing licenses, incorporating enterprise wide license agreements and consolidating commercial software packages. Show less

Schenectady, Ny

Responsibility for delivery of all services to GE Power e-Engineering with regard to Asset Management, Software Administration, High Performance Computing, Executive Productivity, Digitization Program Management, Project Management and Administrative/Financial Services. Provided direction to a team of business analysts, engineering software administrators, project managers, finance analysts, engineering workstation support technicians. Delivered technical and financial consulting to the GE… Show more Responsibility for delivery of all services to GE Power e-Engineering with regard to Asset Management, Software Administration, High Performance Computing, Executive Productivity, Digitization Program Management, Project Management and Administrative/Financial Services. Provided direction to a team of business analysts, engineering software administrators, project managers, finance analysts, engineering workstation support technicians. Delivered technical and financial consulting to the GE High Performance Computing (HPC) grid computing initiative. Show less