Performed manual website testing for pharmaceutical marketing campaigns aimed at patients and healthcare providers. Verified functionality on various browsers and mobile hardware such as iPhones, iPads, and Android. Worked alongside developers to verify data pipeline to backend systems via SFMC and Snowflake. Used various VPNs to mimic specific geolocations for compliance with CCPA, GDPR, and other data privacy laws.

Managed IT projects for a startup company, including testing Android 7.0 and 10-based tablets. Headed QA and support team in resolving issues and documenting updated consumer instructions. Developed and delivered headphone accessories from concept to shelf. Oversaw logistic integration between the company website/Amazon/Walmart and our 3PL warehouses—coordinated fraudulent order tracking and defense.

Communicated status, plans, and issues to lead QA engineers and management via TargetProcess. Maintained a daily automated testing suite using Python nose tests executed by Jenkins Jobs. Using PyCharm IDE developed, audited, and added new tests for features and APIs as they became available. Demoed new features to the business unit after sprints when applicable. Tested hotfixes for weekly deployment as needed. Worked in an Agile environment responding quickly to changes in priority.

Responsible for maintaining Apple iOS and OS X certifications for new printers. Updated test cases as the scope of required features expanded. Entered and triaged defects found by ad-hoc, scheduled manual and automated testing. Worked closely with the development team to ensure the implementation of fixes. Scheduled testing with offshore teams in China across multiple products and release cycles. Developed Python scripts to upload weekly builds to offsite teams.

Tested Xerox office devices for functionality and performance at the firmware level. Used tools ranging from Unix bash scripts, in-house custom XML readers, and automated Ruby scripts. Worked in an Agile development environment with an equal amount of Unix and Windows interaction.

Tested output quality for Hewlett Packard printers. Worked with core driver print team and cross-trained with core software and firmware. Used a variety of custom tools for verifying printer settings and functions. Customized firmware scripts for limited automated testing. Promoted to tools engineer and developed small applications and scripts using Visual Basic, VBScript, JavaScript, Tcl/Tk, and Java. Worked in waterfall and Agile development cycles. Transitioned from a custom internal bug tracking system to Mercury (now HP) Quality Center.

Headed world design and scripting. Edited and designed supplemental graphics. Tested script interaction and balance. Used custom scripting language and interface for map designs. (8/1996 – 6/1998)