Project Manager - IT Services-- Management of ongoing PCI compliance efforts.-- Management of implementation of infrastructure products.-- Management of POS infrastructure projects (Reservations, self-service kiosks, credit card processing).Previous (IT Business Analyst)-- Responsible for analysis, support and testing of Greyhound web properties and mobile applications in an Agile scrum environment.

Project Manager (contract) for systems affected by move to SAP ERP. Responsible for budgeting, project accounting, timeline and activity management and facilitation. Worked with Travel & Expense team in new credit card roll out for 2000+ employees, Fixed Assets accounting, invoicing for Legal, Freight Management and contract payroll.

Marketing Database Director (March 2013 - March 2014)- Led the team responsible for development, maintenance and production support of the USMC marketing database including inbound lead and prospect validation, qualification, geo-location, media distribution and outbound data distribution to the client and vendors.- Responsible for database network security, server support and maintenance and relationship with the hosting vendor.Senior Business Analyst (September 2007 - March 2013)- Created business requirements, process flows and interface control documents for web, mobile and other digital projects. Created functional prototypes of web solutions. SME for configuration and support of key web and digital marketing campaign solutions for social, mobile, search and web. Mentored business analysts on process and customer understanding.- Customers: US Marine Corps Recruiting Command, FEMA (FloodSmart), Transamerica, USVI, United Healthcare, DaVita, Pennzoil, Quaker State.

Technical Manager (March 2007 - September 2007)- Led a team of business analysts, architects and senior developers for creation of a marketable, standard software product offering.Senior Business Systems Analyst (June 2005 - March 2007)- Created business requirements, process flows, wireframes and detailed technical requirements for customer toll violation processing systems. Mentored business systems analysts and worked with other team members to assemble best practice BSA processes for the company.- Led technical support effort for toll system software and data issues for assigned customers. Worked closely with architects, developers and quality assurance to implement high quality software and reporting.- Customers: Illinois State Toll Highway Authority, Louisiana DotD/Crescent City Connection, North Texas Toll Authority (NTTA)

- Supported customer service, inventory management, order processing/fulfillment and subscription management systems after initial launch of the video subscription service. - Developed business requirements to support post-launch initiatives and improvements.

Long-term contract through marchFirst, divine and Careerpointe- Supported the BusinessExtrAA program as a technical SME. Wrote business requirements, use cases and reports to assist customer service and management. Wrote business requirements and interface control documents for a co-branded BusinessExtrAA affiliation program with American Express.- Led a quality assurance team in testing and implementation of a major overhaul to aircraft seat selection and presentation on AA.com. - Wrote business requirements and use cases for reservation handling and processing and AAdvantage account management on the rewrite of AA.com. Created business requirements and use cases for all post-launch upgrades and improvements.

- Responsible for customization and integration of Peoplesoft (Vantive) CRM software for North America including data conversion, hardware and software implementation and training.- Responsible for requirements and implementation of custom CRM software solution for South American affiliates including network servers, database servers and filed communications. Created Windows laptop image for implementation in Portuguese and Spanish for country rollouts.- Supported field sales organization for laptop issues, upgrades and mass rollouts.- Provided ad hoc reporting for FDA compliance, integration of acquired companies and general sales information.

Client Manager/BSA at Alcon Laboratories (January 1990 - February 1992)- Responsible for on-site consultant administration.- Developed Ad Hoc reports for Sales, Marketing, Finance, and FDA complianceBusiness Systems Analyst at Union Pacific Resources (August 1989 - January 1990)- Analyzed data and prepared data for conversion from in-house Fixed Assets to external package

Systems Analysis and Programming Manager (May 1985 - August 1989- Directed the activities of the applications development and support staff with responsibility for hiring/firing, salary administration and budgeting.Project Manager (May 1983 - April 1985)- Managed development team responsible for software for inventory, Point of Sale cash registers and office automation.Programmer Analyst (May 1982 - May 1983)- Development and support of online systems and networking.