Director Of Operations And Fleet
Hebron, Ky, Us
POMEROY | PHOENIX, AZ March 2007 - September 2020DIRECTOR OF OPERATIONS & FLEET (2010 – 2020)SENIOR REGIONAL MANAGER, BOSTON (2008 – 2010)REGIONAL MANAGER, BOSTON, MA (2007 – 2008)Direct operations and manage fleet for 30-state region generating annual revenue of over $45M. Lead team comprised of over 260 direct and indirect reports including Territory Managers, Regional Managers, and Service Technicians. Accountable for all purchases, disposition, logistics, and cost control for fleet of 400+ vehicles across the U.S. Oversee Retail IT, Point of Sale, hardware, and deployment. Create and implement tactical sales plans and operations strategy, forecast and manage budgets, and identify key process improvements to streamline operations. Develop pricing strategy, carry P&L responsibility, identify new sales opportunities, and provide clear expectations to all staff, across multiple departments including Logistics, Inventory, and Service to ensure customer service excellence at store level.KEY ACHIEVEMENTS:● Spearheaded key initiatives to drive incremental revenue and engage with current and prospective clients throughout RFP/SOW processes, resulting in revenue growth of over 165%.● Led teams to renew revenue of over $80M in three years through customer engagement.● Enhanced the productivity and efficiency of field personnel, which boosted net profitability by 46%.● Played a key role in the development of multiple processes associated with cost reduction, SLA improvement, and supply chain operations, as well as fleet efficiencies, training, retention, and succession planning.● Cut overtime by 66% and reduced total payroll by 26% with no impact to productivity and performance.● Negotiated with vendors and implemented process improvements that resulted in 28% reduction in shipping costs, 19% reduction in parts costs, and 43% reduction in fleet costs.● Developed and promoted 7 Regional Managers, a Senior Regional Manager, 7 Territory Managers, and a Director.