Greg White Email & Phone Number

Pataskala, Oh, Us

Falls Church, Virginia, United States

Service integration technical writing specialist supporting DHS IT teams with technical engineering, operations, and planning documentation.• Author, review, and edit technical documents for IT projects supporting the DHS Identification Management software applications, network elements/configurations, and operations activities.• Collaborate with DHS senior leadership developing and maintaining documents defining project risks, network resiliency/sustainment, and upgrade/swap-out considerations.• Interface with software and network engineers to develop Standard Operating Procedures (SOPs), network swap/upgrade Operations Procedures, and project Rules of Engagement.• Perform SharePoint site validation and develop User Guide documentation per customer requirements.

Dublin, Ohio, United States

Quality focused engineering professional utilizing product and software development experience to create highly technical and effective documentation used to support the AFSIM (Advanced Framework for Simulation, Integration, and Modeling) platform and application tools.• Research and analyze the AFSIM software in support of the development of framework documentation including Software Development User Manuals, AFSIM User Guides, Software Installation Manuals, Reference Guides, Model Catalogs, Newsletters, and other related materials.• Interface with Software Developers, Engineers, Government Information Security Assurance personnel, and other SME’s to obtain required information to produce highly technical engineering documentation.• Utilize software and documentation development languages, tools, and markups such as Python, Sphinx, CMake, Visual Studio, GitLab, reStructuredText, and Markdown to create a documentation development environment resulting in detailed, consistent, concise, and accurate documents.

Dublin Ohio, Usa

Manage global team supporting Nokia Professional Services delivery. Focusing on industrializing and automating services delivery operations for global delivery channels/teams. Delivering products and services for 5G, mMIMO, LTE, W-CDMA, CDMA and a wide range of other technologies. Services industrializations are also supported by online digital content including voice and video instruction applicable to crowdsourced programs.Supporting global delivery teams based in Portugal, Romania, India, Turkey and North America.

Columbus Ohio

Managed AT&T and Sprint Customer Deployments and Field Trials of Alcatel-Lucent Base Stations. Performed new product introduction support for designated customer sites executing product integration, process validation and procedural training which was used in demonstrating final product functionality including integration and stability in customer environment along with providing test environment for customer acceptance and training prior to mass deployment.• Interacted with hardware and software development teams identifying and resolving issues related to installation and integration of wireless base stations.• Trained field technicians and engineers in implementation, testing and troubleshooting techniques, increasing capability of delivery teams and value-added service offerings.• Improved first-time success rate of local market delivery teams through providing on-site and remote technical support and supervision for installation and integration of wireless base stations. • Designed, developed, and tested best in class methods and procedures for ALU Wireless RAN Professional Services Delivery Teams supplying cost efficient, value added services delivery. Procedure development utilizes FS Pro and Information Mapping documentation standards. • Delivered all product integration procedures, MOPs, Provisioning Guides, and Special Test Procedures on Global Delivery Readiness web portal for Nokia internal and customer access enabling single, common SharePoint platform for product and services procedures and bulletins.

Columbus, Ohio Area

Software development and critical support engineer. System Integration Test Engineer.Experience in:Object oriented software languages, C, C++Requirements authoringUnix | LinuxDeveloping | Executing | Analyzing automated software test scripts