• Monitor and manage all IT-related hardware, software and applications onsite and offsite: servers, workstations, routers, switches, network, security appliances, etc.• Provide leadership, direction and supervision of staff and volunteers to ensure best practices and high standards in animal care is provided for the 90 animals that reside at the sanctuary.• Ensure daily cleaning of enclosures and facilities; feed and care for animals; and provide medical care.• Input and maintain data via management software, and through analysis recognize trends, measure goals, track/forecast donations, contain costs, etc.• Fundraise and find sustainable revenue streams, as well as maintaining donor relations and seeking grants to help supplement the operating budget.• Monitor, manage and update website and social media (Facebook, Twitter, YouTube, Instagram, TikTok, etc.) to grow followers and increase donations.

• Uncovered/Developed IT-related Solutions/Opportunities; Project Management; Configuration; Integration; Installation; Training; and Assure Total Customer Satisfaction• Deployment, support, and troubleshooting: PC/Apple equipment (servers, desktop, laptop, peripherals, printers, etc.); mobile technology; wireless devices; software/applications; network appliances (modems, routers, switches, firewall, etc.); security/surveillance appliances; and more.• Promoted business on social media to maximize brand identity and generate revenue.• Oversaw hiring, initiated new training and scheduled processes to streamline operations.• Managed operations, budgeting, AP, AR and payroll.• Set pricing structures according to market analytics and emerging trends.• Employed and managed contractors by negotiating deliverables, cost and expected quality.• Microsoft Software & Apps: Office/Microsoft 365 (Excel, Word, PowerPoint, Teams, etc.), Project, Azure, Azure Virtual Desktop, Windows, Server, MSRDC, Dynamics 365, SQL Server, and more.• Other Software & Apps: Epic, Greenway EHR, Salesforce, Oracle Fusion Cloud ERP, SAP ERP, SAP S/4HANA (SAP R3), Sage Intacct, Sage X3, Sage 50, Intuit QuickBooks, Google Workspace, VMWare, VMware Carbon Black Endpoint, Zoom, and more.• Remote access, remote computer support, and remote managed services.

• Evaluated organization's technology to recommend upgrades for hardware and software.• Assigned and reviewed work of IT project managers, systems analysts and developers.• Generating revenue and organic growth while directing the activities of 22 account executives (IN & KY)• Software sales specialization and programming proficiency• Products and services development, refinement and launch• Training: Sales Process, Products, Services, Installation and Post-Sales Follow Up

• Developing business partnerships with new, and enhancing those of existing, clients by offering consultation services that focused on cost containment, expense reduction and profit generation• Direct sales and marketing of over 200 product and service offerings in KY and COK (Commonwealth of Kentucky)• Maximized sales and product exposure via targeted direct mail, and email, campaigns and other web-based initiatives• Prepared sales presentations or proposals to explain product specifications or applications.• Cross-sold additional products and services to increase profitability within accounts.